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Resetting BioPrint Password on Windows
1.
Navigate to “C:\Users\<username>\”
2.
Unhide hidden items to view the “AppData” folder
a.
As depicted below, navigate to “View” and check the box next to “Hidden Items”
3.
Navigate into “…\AppData\Roaming\”
4.
Delete the BioPrint Folder
Connection Issues on Mac
If you are having trouble with reconnecting your printer on a MAC.
You need to make sure to
1.
Disconnect the printer in the software
2.
Unplug the printer from your computer
3.
Turn the printer off
NOTE:
What is most important here is to make sure that you follow these instructions in this
order because there is actually a known bug in the way that MacOSX handles when serial
ports are disconnected incorrectly. This can cause the serial port to not be detected again
when plugged back in, which is what causes this error.