C613-22132-00 REV A
Carrier support
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5G Mobile Broadband UTM Firewall
Troubleshooting
The following issues may occur when swapping, upgrading or deleting PRI and firmware files.
Your modem does not come on-line after an upgrade:
Reboot your router using the
reboot
command or,
Shutdown the ‘wwan0’ interface using the
shutdown
command and
no shutdown
command to
bring it up again.
Preferred firmware version does not match the current firmware version. For example, an extract
from the
show 5g tech firmware
command:
If your modem upgrade fails with the failed upgrade problem below, reboot your router using the
reboot
command. The upgrade should now work.
Case sensitive carrier names
Sierra Wireless usually uses capital letters for carrier names. For example, version 3 uses
03.04.03.00_TELSTRA and version 2 uses 02.08.01.00_Telstra. The carrier name is not case
sensitive for the
carrier
command but it is for the
platform
commands.
The PRI carrier files overwrite the older version when upgrading. If you do come across a differ-
ence such as in the output below, delete the lower case version to avoid confusion. Use the
command
platform 5g delete pri telstra
. See the extract below from the
show 5g tech firm-
ware
command:
AT!IMPREF
!IMPREF:
Preferred fw version: 02.08.01.00
Preferred carrier name: ATT
Preferred config name: ATT_020.007_000
Preferred subpri index: 000
Current fw version: 03.04.03.00
Current carrier name: GENERIC
Current config name: GENERIC_030.012_000
Current subpri index: 000
awplus#platform 5g update firmware SWIX55C_02.08.01.00.cwe pri
SWIX55C_02.08.01.00_ATT_020.007_000.nvu location usb:v2
Backing up settings, please wait
Updating firmware SWIX55C_02.08.01.00.cwe SWIX55C_02.08.01.00_ATT_020.007_000.nvu
Application version: 1.0.2111.0
INFO: QDL Port : /dev/wwan0p1SAHARA
INFO: Device Path: /dev/wwan0p2MBIM
INFO: FW Path : /mnt/usb/v2
Target image Info:
Carrier :ATT
FW Version :02.08.01.00
Model ID :SWIX55C
Package ID :000
PRI Version:020.007
SKU :9999999
Switching device into download mode ...
SetImagePreferences: unpack_fms_SetImagesPreference failed: 1003
SendImagePreferenceToModem failed: 119 1003
Backing up new settings
