Troubleshooting
107
Mako U Technical Manual V1.1.3
Questions and answers
This section is about unexpected events with the operation of the Mako U camera.
The events are ordered from general to detail:
•
•
•
•
Each entry consists of:
•
Observed unwanted event, numbered for easier handling
•
Short description of the solution
•
Step-by-step instructions to resolve the issue.
Camera recognition
How can I make the PC/Vimba Viewer recognize the camera?
Hardware installation
For background information, see
1.
Check if the
hardware
supports your USB camera.
See
Recommended USB 3.0 accessories
Linux
2.
Check if
all required drivers
are properly installed.
1.
From the Vimba installation folder, unpack
Vimba.tgz
to your system.
2.
Follow the instructions in
ReleaseNotes_Linux.txt
to install the required
drivers.
For
Vimba
download, see
https://www.alliedvision.com/software
Result: The camera is recognized.
Windows
3.
Check if your PC has an appropriate
USB 3.0 host controller driver
installed.
Windows 8 and later OS
provide a USB 3.0 host controller driver. On a properly
installed OS, no problems should occur.
Windows 7 and earlier OS
do not provide a USB 3.0 host controller driver.
To install the host controller card:
1.
Download the manufacturer USB 3.0 host controller driver.
Install the driver on your PC.
Result: The installed driver enables the host controller.