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Appendix B: Customer Support
If your ALL6501 is not working properly, we encourage you to check out
Chapter 8:
Troubleshooting
, located in this manual. You can also try to ensure that you are using the
latest firmware version for your ALL6501 . ALLNET is committed to providing free firmware
upgrades to our customers. Our newest firmware is available on our Download Center:
http://www.allnet.de/downloads.html
If you are still experiencing problems with your ALL6501 , or require a Return Merchandise
Authorization (RMA), feel free to contact technical support via our Technical Support Website:
http://www.allnet.de/support.html
Customers in the US should send all technical support enquiries to this email address:
support@allnet.de
For Sales Information you can e-mail us at:
sales@ALLNET.de