When replacing filter media, do not replace more than 50% of your media at
once. This is to ensure that the nitrifying bacteria present in the old media are
able to repopulate in the newly added filter media.
REPLACEMENT PARTS
Only use spare parts provided by the manufacturer of your aquarium to ensure
continual performance and safety.
IMPORTANT!
Perishable parts including impellers, shafts, magnets and rubbers
are not covered by your warranty and a charge may be required for replacements
of these.
For a full listing of replacement parts please visit
www.allpondsolutions.co.uk/spare-parts
WARRANTY
Your aquarium is guaranteed against defects in material or workmanship under
normal aquarium usage and comes with 12 months warranty for all electrical
parts and 6 months warranty for the glass / acrylic tank. The warranty period
commences from the date of purchase. This guarantee is valid with proof of
purchase only.
If you require support on how to use your aquarium, replacement parts or if your
tank develops a fault during the warranty period, please contact the supplier of
your aquarium.
Non-replaceable, non-perishable and non-serviceable parts will be repaired or
replaced free of charge, once the unit is returned with all components along
with a valid proof of purchase and postage paid. We reserve the right to replace
or repair the unit at our discretion.
The guarantee is limited to repair or replacement only and does not cover
consequential loss or damage to animate or inanimate objects.
No liability is
assumed with respect to loss or damage to livestock or personal property
irrespective of the cause thereof.
Please be aware that perishable parts that are subject to normal wear and tear,
such as impellers, impeller covers, motor seals, o-rings and bulbs, are not
covered by your warranty and a charge may be required for replacements of
