Allworx Connect 320, Installation Manual

Page 1: ...Allworx ConnectTM Server Family Installation Guide Version F Updated June 21 2018 ...

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Page 3: ...Allworx ConnectTM Server Family Installation Guide ...

Page 4: ... the software incorporated with the instrument as intended in the operation of the product in which it is embedded The software may not be copied decompiled reverse engineered disassembled or otherwise reduced to human perceivable form This is not the sale of the software or any copy of the software all right title ownership of the software remains with Allworx or its vendors Warranty This warrant...

Page 5: ...w Allworx View ACD Allworx OfficeSafe Allworx Migrate Allworx Connect servers Allworx Connect 731 server Allworx Connect 536 530 server Allworx Connect 536 server Allworx Connect 530 server Allworx Connect 324 320 server Allworx Connect 324 server Allworx Connect 320 server Revision Date Description A 03 JAN 2015 New Release B 01 SEP 2015 Clarified mounting instructions C 02 MAR 2017 Added Replace...

Page 6: ...Allworx Connect Server Family Installation Guide Page iv 866 ALLWORX 1 585 421 3850 www allworx com Version F Revised June 21 2018 ...

Page 7: ...erver 5 2 2 2 Connect 536 Server 6 2 2 3 Connect 530 Server 6 2 2 4 Connect 324 Server 6 2 2 5 Connect 320 Server 7 2 3 Rear Chassis Views 7 2 3 1 Connect 731 Server 7 2 3 2 Connect 500 Series Server 7 2 3 3 Connect 300 Series Server 8 2 4 Physical and Environmental Specifications 8 3 Mount the Connect Server 9 3 1 Tabletop or Shelf 9 3 2 Rack Mount 10 3 3 Wall Mount 11 4 Setup 13 4 1 Install Chec...

Page 8: ...Revised June 21 2018 4 5 Install Analog Telephony Ports 20 4 6 Install the T1 Line 20 5 Accessories Optional 23 5 1 Line In Out 23 5 2 1 Relays 24 5 2 2 Line Out 24 5 3 Serial Port 24 6 Troubleshooting 25 7 Regulatory Notices 27 7 1 FCC Part 68 27 7 2 Industry Canada 27 7 3 Radio and Television Interference 28 ...

Page 9: ...nect server connecting the network ports installing telephones installing T1 Connect server model 731 only connecting accessories 1 1 Who Should Read this Guide This guide is for Allworx administrators that install and maintain Allworx servers understand computer networking and basic telephony completed the Allworx Partner technical training 1 2 Guide Purpose The purpose this guide is to advise Al...

Page 10: ...ows 8 1 64 bit Windows 10 32 bit Windows 10 64 bit RAM minimum 2 GB Monitor resolution 1024 x 768 XGA Internet connection Allworx server Server Software 8 0 Administration permissions and passwords for each Allworx server IP Address or DNS name of each Allworx server Allworx Portal Login permissions and password Supported Web Browsers Microsoft Internet Explorer 11 latest release with auto upgrade...

Page 11: ... X Allworx System Software 8 0 Support Activation Required X X X X X Reach Link X X X X X Secure Web Page Access X X X X X Enhanced Codec Support X X X X X SIP Video Pass Through X X X X X Allworx Server Features FXO Ports 0 4 0 6 2 FXS Ports 2 2 2 2 2 T1 Ports 0 0 0 0 1 Base Users 12 12 30 30 30 Maximum Users 20 20 50 50 180 Maximum Handsets 40 40 100 100 360 Maximum External Calls 12 12 30 30 60...

Page 12: ...y be a remote risk of electric show from lighting Do not use the telephone to report a gas leak in the vicinity of the leak Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire they may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS Voicemail Ports 4 4 8 8 15 Requires an Allworx software feature key ...

Page 13: ...y items are missing contact the dealer or Allworx Customer Support at 866 255 9679 2 2 Front Chassis Views The following views indicate the features available on the front of each Connect server 2 2 1 Connect 731 Server Connect Server Family Parts List 300 Series 500 Series 731 Series Allworx Connect Server X X X Power Cord X 12 VDC Power Supply X X 4 Rubber Feet for Table Mount X X X Rack and Wal...

Page 14: ...ial Connector USB Connector Gigabit Ethernet Ports Line Input Jack and Output Inside Extension Phone Port Outside Phone Line Ports Power Button Activity Light Console Serial Connector USB Connector Gigabit Ethernet Ports Line Input Jack and Output Inside Extension Phone Port Power Button Activity Light Console Serial Connector USB Connector Gigabit Ethernet Ports Line Input Jack and Output Inside ...

Page 15: ...ach Connect server The Page and Door contacts are 2 3 1 Connect 731 Server 2 3 2 Connect 500 Series Server NO Normally Open COM Common NC Normally Closed Power Button Activity Light Console Serial Connector USB Connector Gigabit Ethernet Ports Line Input Jack and Output Inside Extension Phone Port Rear Terminal Connector Power Cord Connector Protective Earthing Terminal Rear Terminal Connector Pow...

Page 16: ... W x H x D 11 875 x 1 75 x 5 inches 32 2 x 4 4 x 12 7 cm 13 32 x 1 75 x 5 inches 33 8 x 4 4 x 12 7 cm 17 125 x 1 75 x 5 inches 43 5 x 4 4 x 12 7 cm Weight base model 2 5 lbs 1 1 kg 3 1 lbs 1 4 kg 4 3 lbs 2 kg Power 12 VDC 1 5A from external supply 100 240 VAC 50 60 Hz 500 mA 12 VDC 1 5A from external supply 100 240 VAC 50 60 Hz 500 mA 115 230 VAC 0 6 0 4A 60 50Hz Temperature 41 104 F 5 40 C 41 104...

Page 17: ...ement de l équipement Chargement mécanique Évitez toute situation susceptible d être dangereuse pouvant être créée par un chargement mécanique déséquilibré Surcharge du circuit Utilisez un circuit d alimentation nominale approprié consultez la plaque signalétique de l équipement au sujet des valeurs nominales La surcharge des circuits peut avoir un effet sur la protection contre les surintensités ...

Page 18: ...the Connect server 1 Verify the clearance around the Connect server front and rear panels for the power network and telephony connections 2 Align a rack ear on the side of the Connect server so that the four holes of the rack ear align with the four holes on the side of the Connect server the perpendicular side of the rack ear faces outward from the front of the Connect server to mount into the ra...

Page 19: ...ns Caution Securely mount the Connect server to the wall to avoid equipment damage or personal injury MISE EN GARDE Installez solidement le serveur Connect au mur de façon à éviter dommages matériels et blessures PRECAUCIÓN Monte el servidor Connect de manera segura en la pared para evitar daños al equipo o lesiones personales Note For Connect 731 Wall Mount only Discard the power cord and only us...

Page 20: ...es on the rack ear with the four holes on the side of the Connect server and secure to the Connect server chassis using the 6 32 flat head screws 4 Repeat for the opposite side of the Connect server 5 Use the upper and lower end of the Connect server mounting rack ears to mark the anchor positions on the wall Install self drilling drywall anchors rated for at least 20 lbs with 6 or 8 screws per th...

Page 21: ...rver Power Connection on page 14 Configure the Connect server 3 Plug a PC into the Connect server and set up the PC network interface to obtain an IP address automatically using DHCP Configure the Connect Server on page 15 4 Verify the PC default IP address 5 Open a browser window and enter the URL 6 Log in to the web server admin page using the default username and password admin 7 Upgrade the se...

Page 22: ...sonnel Caution Replaceable Batteries CAUTION Risk of Explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions MISE EN GARDE Le non respect de ces étapes peut entraîner des dommages matériels et des blessures et annuler la garantie du produit MISE EN GARDE L appareil ne contient pas de pièce pouvant être réparée par l utilisateur Confiez l entret...

Page 23: ...rvers require the Software Upgrade Feature Key available for purchase from the Allworx Distributor To configure a Connect server 1 Plug a PC into the server ETH0 port and set up the PC network interface to obtain an IP address automatically using DHCP 2 Verify the PC network port configuration is DHCP default PC configuration 3 Verify the PC has an IP address in the range of 192 168 2 X It may be ...

Page 24: ...ployed with the same Allworx System setup to access new Allworx system features available in each Allworx System Software release The steps in this procedure maintain all data and settings stored on the Connect server Use Software Upgrade Standard Upgrade on page 18 8 Verify the time on the Allworx server 9 Register and activate the Connect server 10 Locate and click the Install Checklist link on ...

Page 25: ... locate step 3 Load an upgrade file 10 Click the Browse button Use the browser window to locate the latest version of the Allworx System Software downloaded in step 1 and then click Open Load 11 Locate step 4 Activate the Update and then click Update when available 12 Locate the Reboot Operations section and select Reboot in Normal Mode 13 Click Reboot The Allworx server reboots and the web admin ...

Page 26: ...to the PC Click Choose file Browse Use the browser window to locate the Allworx System Software version Click Open Load Activate Update Now Start Update The server reboots Repeat from step 2 for remaining software versions until the latest Allworx System Software installation is complete on the Connect server The web admin login page displays each time when the update is complete 4 Open a browser ...

Page 27: ...ay result in a disruption of network connectivity with other equipment on the network MISE EN GARDE Ne branchez pas un réseau ou un service d accès Internet ISP au serveur Connect sans avoir d abord correctement configuré le serveur car cela pourrait entraîner une interruption de la connectivité réseau à d autres appareils du réseau PRECAUCIÓN No conecte ningún servicio de red o ISP al servidor Co...

Page 28: ...ly to the on site smart jack or local T1 device using the proper cabling Do not connect the Connect server directly to the long haul wire pairs Caution To reduce the risk of fire use only 26 AWG or larger UL listed or CSA certified telecommunications line cord MISE EN GARDE Pour réduire les risques d incendie utiliser uniquement des conducteurs de télécommunications 26 AWG au de section supérleure...

Page 29: ...rver without first properly configuring the server Failure to heed this warning may result in a disruption of network connectivity with other equipment on the network Network Port LED Definitions Green LED State Amber LED State Description Off Off Red alarm state no received signal On Off No alarms or errors good lock to line On On Amber alarm state remote end error On Blinking Signal quality prob...

Page 30: ...Allworx Connect Server Family Installation Guide Page 22 866 ALLWORX 1 585 421 3850 www allworx com Version F Revised June 21 2018 ...

Page 31: ...ut Connect the output from the system music and paging system to the server using a Y Adapter Audio Cable Insert the 3 5mm stereo plug into the audio connector labeled Line In Out on the front panel This requires a stereo splitter not included to use both Music On Hold and Overhead Paging The Line In Out specifications for the Connect series servers are as follows Specification Description Line In...

Page 32: ...C Class 2 circuits Insert the wire in front of the removable terminal block and tighten the top screw 5 2 2 Line Out Connections for line out are available on the rear terminal block The front and rear outputs are not physically connected together but provide the same audio signal 5 3 Serial Port For connections to a serial port on a PC use a straight through male to female DB 9 cable Set the seri...

Page 33: ...t 4 seconds Server Power button is blinking red Server is not operating properly The red blinking sequence is For other Power button indications see Power Connection on page 14 or Safe Mode Sequence on page 15 Blinks in sequence Description 1 Internal system error 2 Internal power supply error 3 Internal operating temperature exceeds maximum recommended limits Check for proper ventilation and inst...

Page 34: ...Allworx Connect Server Family Installation Guide Page 26 866 ALLWORX 1 585 421 3850 www allworx com Version F Revised June 21 2018 ...

Page 35: ...company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that cou...

Page 36: ...ber REN for this terminal equipment is 0 1 The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 AVIS L indice d équ...

Page 37: ...is booklet is available from the U S Government Printing Office Washington D C 20402 Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commissions rules This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in...

Page 38: ...Allworx Connect Server Family Installation Guide Page 30 866 ALLWORX 1 585 421 3850 www allworx com Version F Revised June 21 2018 ...

Page 39: ...onds After timeout Phone System Dial Plan Emergency Emergency Number Rules Number Dialed Service Group Dial Direct Services Long Distance Services Service Group International Calls Service Group Outside Line Seizure Service Group Phone System Languages Primary Secondary Phone System Outside Lines Anonymous Call Handling Anonymous calls are Phone System Paging Door Relay Mode Paging Zones LINE OUT ...

Page 40: ...Maximum Messages Per Session Network Static Routes Static Route Table Entries Network VPN VPN PPTP Server PPTP Network Address PPTP Network Mask PPTP Port Number PPTP Max Tunnels PPTP MTU Servers DHCP Server Server Dynamic DNS Dynamic Start Address Dynamic End Address DHCP Address Reservations Servers DNS Server Operation mode Primary DNS Server Secondary DNS Server Host Table Allworx DNS Server h...

Page 41: ...going Mail SMTP Display Name External Outgoing Mail SMTP Sender s Email Address External Outgoing mail SMTP Sender requires authentication POP3 Settings Port Number Maximum Connections Number Client Threads Max Depth Client Deferred Queue Min Poll Period minutes Secure Login IMAP Settings Port Number Maximum Connections Alternate Email Domains entries Unsolicited Bulk Email Use Block Services Bloc...

Page 42: ...ons My Allworx Manager Secure Port HTTPS Web Administration Secure Port HTTPS My Allworx Manager Port HTTP Web Administration Port HTTP Maintenance Backup Start Time Frequency IP Address Domain Name TCP IP Port Mode Maintenance Time Use NTP Server NTP Server NTP Server Poll Period Maintenance Tools Advanced Troubleshooting SSH port TelnetPort Syslog System Events Start Stop IP Address Port ...

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Page 44: ...Toll Free 1 866 ALLWORX 585 421 3850 www allworx com Version F Revised June 21 2018 ...