Alpha Shield Hardware Firewall, User Manual

Page 12 of 19 

No other warranty or condition is implied and the Manufacturer under no circumstances 
is liable for any damages arising from the use of the AlphaShield Home Edition device. 
 
For repair and service, please contact the Manufacturer at the following: 
 Email: 

tech@alphashield.com 

Telephone: 1-604-435-0700 

 
Please note that we cannot accept any returns without a proper RMA (Return 
Merchandise Authorization) number.  An RMA number can be obtained by contacting 
AlphaShield Inc. prior to the shipment of the unit. 
 

RMA Card: 

AlphaShield Inc. warrants this product to be free of defects and to be fully functional for 
a period of 12 months from the date of original purchase.  AlphaShield will repair or 
replace at AlphaShield Inc.'s option any unit, without cost, during this period, if the unit 
is found to be defective for any reason other than abuse or incorrect usage or installation. 
Do not try to repair the unit.  Any modifications of the unit by anyone other than an 
authorized AlphaShield representative will void the warranty.   
If an AlphaShield Home Edition device needs repair, call AlphaShield for a RMA 
(Return Merchandise Authorization) number and return the defective unit, freight 
prepaid, along with a brief description of the problem, to the address specified by the 
Representative.  AlphaShield will repair faulty units beyond the warranty program at a 
nominal charge.  Contact an AlphaShield Sales Representative for details and pricing. 
 
RMA # _______________________ 
 
Description of problem: 
________________________________________________________________________
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Copyright: 

Information in this User Guide and all AlphaShield Inc.'s literature, including URLs and 
other Internet Website references, is subject to change without notice. The entire risk of 
the use or the results of the use of this document, with its terms and conditions, remains 
with the user.  Complying with all applicable copyright laws is the responsibility of the 
user. Without limiting the rights under copyright, no part of this document may be 
reproduced, stored in or introduced into a retrieval system, or transmitted in any form or 
by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any