TROUBLE-SHOOTING AND REPAIR
The trouble-shooting guide is designed to display typical symptoms, causes and
solutions, starting with the most obvious and working systematically through the unit.
Alpha Technologies recommends that the power supply’s maintenance log accompany units
brought in for bench service to aid the technician in trouble-shooting the problem.
9.1
Repair Instructions
On units returned to Alpha Technologies for repair, a Return Material Authorization
(RMA) should first be obtained from Alpha's Customer Service Department. The RMA
should be clearly marked on the unit’s original shipping container. If the original container is
no longer available, the unit should be packed with at least 3 inches of shock-absorbent
material. Note: Do not use popcorn type packing material. Returns should be prepaid and
insured (COD and freight collect can not be accepted without prior approval). It is recom-
mended that any information pertaining to the nature of the power supply failure or problem,
along with a copy of power supply's maintenance log, be included with the returned unit.
ALPHA TECHNOLOGIES DOES NOT ASSUME RESPONSIBILITY FOR SHIPPING
DAMAGE CAUSED BY IMPROPER PACKAGING ON RETURNED UNITS.
9.2
Parts Ordering Instructions
When ordering parts from Alpha Technologies, contact the Customer Service Depart-
ment directly at (206) 647-2360; or (604) 430-1476 (Canada and International).
9.3
Common Parts for XP Series Uninterruptible Power Supplies
Alpha Part Number
Description
SPARE PLUG-IN MODULE ASSEMBLIES
740-143-20
Plug-In Module 120V 60 Hz, 36V Batt w/out SDD option (XM 6007, 6010, 6012, 6015)
740-143-21
Plug-In Module 230V 50 Hz, 36V Batt w/out SDD option (XM E 6007, 6010, 6012,
6015)
740-143-23
Plug-In Module 120V 60 Hz, 36V Batt with SDD option (XM 6007, 6010, 6012, 6015)
740-143-24
Plug-In Module 230V 50 Hz, 36V Batt with SDD option (XM E 6007, 6010, 6012, 6015)
740-143-26
Plug-In Module 120V 60 Hz, 24V Batt w/out SDD option (XM 6010-24)
740-143-27
Plug-In Module 120V 60 Hz, 24V Batt with SDD option (XM 6010-24)
740-143-28
Plug-In Module 220V 60 Hz, 36V Batt w/out SDD option (XM 6015 P)
740-143-29
Plug-In Module 220V 60 Hz, 36V Batt with SDD option (XM 6015 P)
740-143-30
Plug-In Module 230V 50 Hz, 48V Batt w/out SDD option (XM 6015-48 SE)
740-143-31
Plug-In Module 230V 50 Hz, 48V Batt with SDD option (XM 6015-48 SE)
740-143-50
Plug-In Module 230V 50 Hz, 36V Batt w/out SDD option (XM 4808 E)
740-143-51
Plug-In Module 230V 50 Hz, 36V Batt with SDD option (XM 4808 E)
740-143-52
Plug-In Module 230V 50 Hz, 24V Batt w/out SDD option (XM 4808-24 E)
740-143-53
Plug-In Module 230V 50 Hz, 24V Batt with SDD option (XM 4808-24 E)
740-143-60
Plug-In Module 100V 60 Hz, 36V Batt w/out SDD option (XM 6015-J6)
740-143-61
Plug-In Module 100V 60 Hz, 36V Batt with SDD option (XM 6015-J6)
740-143-62
Plug-In Module 100V 50 Hz, 36V Batt w/out SDD option (XM 6015-J5)
740-143-63
Plug-In Module 100V 50 Hz, 36V Batt with SDD option (XM 6015-J5)
740-143-64
Plug-In Module 100V 60 Hz, 24V Batt w/out SDD option (XM 6005-24 J6)
740-143-65
Plug-In Module 100V 60 Hz, 24V Batt with SDD option (XM 6005-24 J6)
740-143-66
Plug-In Module 100V 50 Hz, 24V Batt w/out SDD option (XM 6005-24 J5)
740-143-67
Plug-In Module 100V 50 Hz, 24V Batt with SDD option (XM 6005-24 J5)
9. TROUBLE-SHOOTING AND REPAIR
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