13. SUPPORT:
13.1 100% Unhackable or Money Back Guarantee:
If the original purchaser can prove that he or she was hacked while using a properly installed Alpha
Router, with AlphaGAP Technology
enabled, AlphaShield Inc. will accept the return of the product and provide a full refund (with proof of purchase) or replace the product at AlphaShield's
option.
13.2 Warranty:
The Manufacturer warrants Alpha
Router with an exclusive AlphaShield Limited Lifetime Warranty in workmanship and materials from the
date of purchase. The AlphaShield Router will provide years of Network Security and trouble free operation if properly connected and operated as per
the instructions in this manual. If you are experiencing any problems with your Alpha
Router, please contact technical support at the contact
information given below.
Note:
Your Alpha Router has no user serviceable component within it. Opening the housing will VOID THE WARRANTY and may even cause
permanent damage to the static sensitive electronic devices. For details regarding the AlphaShield Limited Lifetime Warranty, visit . Please note some
of the following terms and conditions:
.
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1. If Warranty items are shipped for repair or replacement, AlphaShield is not responsible for lost or damaged packages, please INSURE and obtain a
TRACKING number as a safeguard.
2. P.O. Box addresses are NOT accepted for product repair or replacement. You must provide us with a physical address to continue with the
warranty Process.
3. AlphaShield’s sole liability, and the exclusive remedy, for any acknowledged defect(s) shall be the repair or replacement of the product in question.
4. Customer bears the cost of sending the defective unit(s) to AlphaShield plus any expedited fees, and AlphaShield bears the cost of shipping the
replacement unit to customer.
5. AlphaShield does not offer refunds, credits or upgrades.
6. International customers (outside of Canada) are responsible for custom charges including, but not limited to, brokerage, taxes, duties and other
fees.
7. Replacements are processed upon product availability.
8. AlphaShield shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages or lost data.
9. Warranty is available only to the original purchaser.
10. AlphaShield is not responsible for return freight charges resulting from invalid or expired shipments.
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