www.alphasonik.com
Troubleshooting
In the event that your Alphasonik speaker appears to require service, we ask that
you first do a little troubleshooting to determine if the problem is actually the speaker,
or a problem located in the area where the speaker was connected.
1) No Audio
a. Check volume levels
b. Check input connections (power, etc.)
2) External media is not accepted/not detected/not readable
a. Check media is properly formatted
- Ensure that your media is formatted in FAT32
- It is reported that there is more of a difficulty attempting to detect media
formatted in NTFS, exFAT.
b. Make sure your storage device does not exceed 32GB in size
- The speaker’s maximum reading limit is 32GB
3) Device will not power on
a) Check electrical cables
- Ensure that your speaker is properly connected to a power source
b) Check for signs of damage
4) Device will not pair with Bluetooth functionality
a. Ensure to be within 10 feet when initially connecting device to speaker
- Some devices will not pair with Bluetooth speakers due to set
“manufacturer” restrictions.
b. Ensure that no one else is currently paired to the speaker
c. Ensure that your device is properly supported and can process Audio
- Android OS supported: 2.3 gingerbread and higher
- Apple iOS supported: 5.1.1 and higher
- PC with Bluetooth audio streaming profile enabled
- Windows phone OS7 and higher
