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WARRANTY
Warranty information can be confirmed on the Alpine Spas website
SPA POOL WARRANTY
In the unlikely event of a spa fault, we use service agents throughout New Zealand to
service and help with troubleshooting support over our 0800 number. For servicing, the
spa needs to be positioned in a way allowing access to all panels (you may become
liable for additional labour and/or travel costs if this is not met).
Structure
The frame construction is guaranteed for the lifetime of the spa pool from the date of
delivery, against failure in: structure due to faulty workmanship or materials, provided
that the installation, use and maintenance have been carried out in accordance with
normal practice according to our recommendations.
The Acrylic
The shell structure is guaranteed for eight years from the date of delivery, against
defects in structure & material leading to water loss from the spa, provided that the
installation, use and maintenance has been carried out in accordance with normal
practice according to our recommendations and owner’s manual.
Heater & Jets
*
All heaters & jet pieces have a five-year warranty from the date of delivery against faulty
components, provided that the use and maintenance has been carried out in
accordance with normal practice according to our recommendations and owner’s
manual. (Heating elements & jet pieces are not covered under this warranty against
corrosion due to improper watercare).
*After 12 months this warranty is limited to supply of replacement parts and excludes
labour.
All Equipment*
Heat pumps, filtration cartridge holder, motors and pumps, ozone generator, audio
system, lights, control valves, system controllers & equipment i.e: control box and touch
pads have a two-year warranty from the date of delivery against faulty components,
provided that the use and maintenance has been carried out in accordance with normal
practice according to our recommendations and owner’s manual. – Excludes UV bulb,
which carries a 1-year parts warranty (replacement bulb will be sent free of charge, to
be installed by customer, if failure of bulb occurs within a 1-year period).
