LIMITED WARRANTY INFORMATION
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products
are constructed from the highest quality materials. In the event that we have not achieved our usual standard of excellence, we will repair or replace, at our discretion, within the
warranty period. A valid proof of purchase, with the purchase date clearly
indicated, must be provided. Photos of defective merchandise will also be required to help
distinguish the actual cause of the defect. Please read below for a detailed description of warranty coverage.
•
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage that
allows water to freeze within a product may cause damage, is considered negligence, and will not be
covered under this warranty. The use of “hard water,” and/or caustic cleaners,
can affect the painted or other finishes. Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some
splashing to occur and protecting the
immediate surfaces is not the responsibility of Alpine Corporation.
•
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using standard
paint. The paint is designed to protect the entire finish against breakdown
of color. As with any
product, all finishes with time will gradually fade and discolor. The warranty will only cover against
severe or complete fading, within the first year from date of purchase, with the above exclusion.
•
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the
product. If that is not an option, you can contact Alpine Corporation at
. When
contacting Alpine Corporation, you must be prepared to show proof of purchase, provide photographs and any other information needed to validate your claim. This may be
necessary to distinguish between a partial or complete replacement of a defective product. The warranty does not cover any items with multiple parts; the warranty will ONLY cover
the individual component of the
unit/item that may be defective. Replacement parts can be made available to a consumer through the original selling party, or an approved
parts retailer. If this is not an option, contact our customer
service department.
Item is covered under
one year limited warranty
from the date of purchase.
When requesting replacement parts due to a warranty claim after 30 days of purchase, credit
card information will be requested for shipping charges.
•
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1.
Damages caused in Transit
2.
Inadequate care and/or neglect
3.
Environmental and/or natural elements
4.
Immersion in water, unless specified
5.
Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation
and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage,
hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc….
which affects the paint and/or parts. This warranty also does
not cover any additional charges or installation, removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.
