DXR Drainback
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Service Agreement Contact Information
Contact information is listed below. Only Calls directly referencing the Service Net – AET warranty or ESA
coverage should be fielded by Service Net Customer Service! All other calls should be directed to AET.
AET
PO
Box
928
Jeffersonville,
IN.
USA
47130
Fax:
(866)
235-3441
Phone:
(888)
257-0913
Claims can be submitted three ways:
Fax to: (866) 244-0156
E-Mail to:
hvacclaims@servicenet.com
Mail to:
HRAI
Attn: Claims Processing
650 Missouri Avenue
Jeffersonville, IN USA 47130
Please be sure to include all required documents to expedite your claim. This will include the following:
o
Copy of the service ticket with the following:
End User information listed
Model number and serial number of the equipment
Detail on what was wrong with the equipment and what was done to fix it
End User’s signature on the service ticket
o
If a part was purchased, a copy of the distributor’s invoice
o
Completed Claim Form
All parts are available from your authorized agent or from AET direct.
RETURNS POLICY
All returns are subject to return authorization. No returned merchandise will be accepted without prior authorization
from AET. If the return is authorized, the buyer will be issued a return authorization (“RA”) number, which must be
clearly marked on the package. AET will credit the purchase price of all normally stocked merchandise returned in
good condition, in original packaging, within 30 days of purchase. There will be a 15% restocking charge on
merchandise returned after 30 days. Items not in saleable condition, not normally stocked, and special-order items,
may not be returned for credit. All items must be returned freight-prepaid. Replacements will be invoiced to the
customer at normal price, and credit issued upon receipt of the failed item.
No credit will be given for any returned component without proper Return Authorization.
