Altice suddenlink One, Quick Start Manual

Page 1: ...All it takes is One to experience it all ...

Page 2: ...ind just what you need quickly and easily Discover all that you can do with Altice One 2 Username 3 Your Services 3 Altice One App Getting Started Internet TV Phone Help Support 4 Voice Remote 5 4K Ultra HD 5 Main Menu 6 Search 8 Home 9 Guide 10 DVR 10 On Demand 10 Apps 11 Sports 11 Settings 12 Email 13 WiFi Home 14 Calling Features 14 Voicemail 15 International Calling 16 Access Your Account 16 T...

Page 3: ...erless Billing EZ Pay Reduce paper clutter save time and never miss a payment when you enroll at suddenlink net myaccount 3 Download the Altice One App Keep up with your favorite shows wherever you are when you download the App at suddenlink com apps 4 Explore online Discover how to get the most out of your services troubleshoot issues make payments and more at suddenlink com welcome ...

Page 4: ...don t have a username or can t remember it or the password you can create one or recover forgotten information at suddenlink com IDhelp With your username you can Watch TV wherever there s internet with the Altice One App Check your email and voicemail online Manage your account with the Suddenlink Support App Pay your bill online 2 Get Started Altice One ...

Page 5: ...t suddenlink com welcome Altice One App With the Altice One App you can watch live TV On Demand and Cloud DVR recordings anywhere in your home with your mobile device When you re away from home the TV to GO feature allows you to watch a variety of networks like ESPN Disney HBO and more anywhere there s Internet Download it from the Apple App Store Google Play Amazon App Store or suddenlink com app...

Page 6: ... controls Returns to previous screen or channel Skips back 10 seconds Records programming Opens Netflix app Voice Remote With voice commands and your Bluetooth enabled remote you can Search for a movie or show Find Star Trek Tune to a channel Put on Travel Channel Launch an app Open Netflix Navigate to a menu Go to On Demand In addition sleek backlit keys help you navigate in the dark and aim your...

Page 7: ...trending on YouTube and more DVR Watch and manage your DVR recordings Apps Access popular in TV apps Guide Channel lineup and listings Search Search across live TV and On Demand at the same time Settings Adjust parental controls pay your bill watch helpful tutorials and more On Demand Library of TV shows movies kids programming and more 4K Ultra HD Altice One delivers a brilliant 4K Ultra HD exper...

Page 8: ...ch There are two fast and easy ways to find the programming you re looking for on live TV and On Demand Using Your Remote Use voice commands to search by keyword as well as by phrase for Movies or TV shows Watch Friends Actors or directors Julia Roberts Genre Find kids movies Sports teams Green Bay Packers 6 TV Altice One TV ...

Page 9: ...u re looking for is by using the on screen keyboard Press on your remote and select Search from the main menu Simply type in a keyword and your search results will appear Find out more about search at suddenlink com onesearch Altice One TV 9 Altice One TV 7 ...

Page 10: ...ome This is where you ll find recently started and recorded programs live and upcoming games favorite On Demand programming what s trending on YouTube quick tips and tutorials and more Learn more at suddenlink com onehome ...

Page 11: ...nel view more information about a program and schedule recordings Quick Guide Check out what s on without leaving your program Press the right ARROW twice on your remote while watching live TV and a smaller version of the guide will appear on the left hand side of your screen You ll see what s currently on To see what s on next press the right ARROW a third time ...

Page 12: ...ouTube and Pandora right on your TV Check back often to see what s new DVR Cloud DVR lets you record up to 15 shows at the same time while watching anything you want You can even start watching in one room and finish in another Plus with the Altice One App you can watch your DVR recordings anytime anywhere Learn how to record watch and manage your recordings and more at suddenlink com onedvr An ad...

Page 13: ...ams at suddenlink com onesports Settings Set and manage parental controls enable closed captioning look up your in home WiFi network name and more You ll also find quick tips and tutorials to learn about the features of your service and how they work To find out more including how to set up parental controls go to suddenlink com onesettings Altice One TV 11 ...

Page 14: ...ign in with your username and password or on your TV go to Settings Internet WiFi Internet With blazing fast speeds you ll always have access to the entertainment and information you need Plus depending on your level of service get up to 10 email addresses with up to 2 25 GB of shared storage space 12 Internet Altice One ...

Page 15: ...ease on all your devices in your home Connect your devices to your network 1 On your WiFi enabled device turn on WiFi 2 Choose your in home WiFi network name from the list of available networks 3 When prompted enter you WiFi password to connect To manage your in home WiFi network learn how to stay safe online and more visit suddenlink com oneinternet Altice One Internet 13 ...

Page 16: ...g Features Enjoy over 10 easy to use calling features at no extra cost like voicemail call forwarding caller ID anonymous call rejection and caller ID on the TV Plus you have enhanced 911 service which makes it easier to pinpoint your location Voicemail Whether you re at work on vacation or just running errands there are three ways to listen to your messages From home dial 99 Away from home dial y...

Page 17: ...s around the world with our low international calling rates There is no need for calling card codes simply pick up the phone and say hello To learn how to set up your voicemail manage calling features and more visit suddenlink com onephone Altice One Phone 15 ...

Page 18: ... still having issues restart your TV service by pressing and holding on your remote for 10 seconds Note Do not unplug the power cord from the back of your Altice One as this will restart all your services Access Your Account On The Go Download the Suddenlink Support App on your mobile device to pay your bill manage appointments troubleshoot your service and more Internet Phone If you re not gettin...

Page 19: ...ilable in all areas All rights reserved All trademarks and service marks are the property of their respective owners Suddenlink is a registered trademark of Suddenlink Communications 2019 Suddenlink Communications Version 3 0 COL0519AO ...