Altigen IP 705, Administration Manual

Page 1: ...IP 705 Phone Administration Manual 04 2006 4290 0014 5 0A ...

Page 2: ... to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremon...

Page 3: ... 7 AltiGen IP Phone Service 8 Plug and Play Feature 8 Basic Mode 8 Normal Operation 8 CHAPTER 3 Installation 9 Local Installation 9 Remote Installation 17 Verifying the Phone Startup Process 18 Other Phone Already Logged On To Extension 19 Executing Plug and Play After IP Phone is Started 19 Restoring Default Settings 20 Rebooting the IP 705 Phone 20 To Use IP 705 in Power over Ethernet Mode 20 To...

Page 4: ...Firmware 28 Configuring NAT 29 Enabling NAT 29 Setting Ring Tones 30 Distinctive Ringing Support 30 Workgroup Status Display 31 CHAPTER 5 Phone Functions 33 Supported Telephony Features 34 Appendix A 41 Specifications 41 Firewall Considerations 42 Troubleshooting 43 LCD Messages 46 Normal Operating Mode Messages 46 Local Menu Configuration Messages 47 IP Phone Running Messages 48 IP Phone Boot Mes...

Page 5: ...IP 705 Manual iii Index 63 ...

Page 6: ...ence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect...

Page 7: ...d user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized ...

Page 8: ...e Attn RMA 123 AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Upon authorization of return AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address e A description of the problem 3...

Page 9: ...ation on how to configure the network and IP settings Related Documentation IP 705 Quick Reference Card covers basic end user phone features configuration from the IP phone and AltiServ feature codes AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual provides complete and detailed information on procedures that you need to perform on A...

Page 10: ...viii IP 705 Manual ...

Page 11: ...P 705 provides functionality similar to traditional business phones including automatic redial on hook dialing hands free operation 5 programmable keys LCD display and headset port support The main components of the phone are illustrated in the figures below and described in the table that follows each figure Figure 1 IP 705 Phone Top View 1 15 16 17 2 3 4 5 14 ...

Page 12: ...een button selects a menu item or setting button returns to previous configuration menu or deletes the last digit input 4 Enter Confirms selections made in the LCD including settings 5 Voice Mail Lights when a message is waiting Enters voice mail when pressed 6 Conference Initiates a conference call indicated by the button s blinking light 7 Hold Places a call on hold indicated by the button s bli...

Page 13: ...n as an extension 13 Flash For system feature codes that need a flash to complete 14 Transfer Transfers a call 15 Volume Adjusts volume of ringer speaker handset and headset 16 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone s menu 17 Menu Displays the phone s menu in the LCD screen ...

Page 14: ...twork 10 100 Base T 2 PC Access Port Connects to a PC 10 100 Base T 3 DC PoE Switch Switches between DC power and power over Ethernet 4 DC Port Connects to power outlet 5 Power Cable Restraint Secures the power cable preventing it from accidentally being pulled out 5 1 2 3 4 ...

Page 15: ...Overview of the IP 705 IP 705 Manual 5 Figure 3 IP 705 Phone Left View 1 Headset port Connects to an RJ 9 headset 2 Handset RJ 9 Port Connects to a handset 1 2 ...

Page 16: ...ackage IP 705 set and stand Handset Handset cord AC adapter Input 100 240V Output DC 5V 2A Power cord Network cable Optional item can be purchased separately Power over Ethernet PoE module 1 PoE Module Cover Covers the optional Power over Ethernet Module 2 Slots for the phone stand Two slots to insert the phone stand 1 2 ...

Page 17: ...of Service for VoIP deployment DHCP Server to get an IP address dynamically when necessary TFTP Server to update the IP phone firmware when necessary GateKeeper for plug and play feature AltiAdmin ACM Admin Configuration Requirements The IP 705 requires an IP extension to be enabled in AltiAdmin to handle call processing Refer to the Setting Up IP Extensions chapter in the AltiWare OE ACC System I...

Page 18: ...asic Mode The IP 705 operates in Basic mode if it fails to register with AltiWare during startup When in Basic mode the IP phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another IP 705 phone Also the IP...

Page 19: ...ystem GateKeeper Auto Discovery uses broadcast UDP packets which work in the LAN or VPN environment but not through the public IP network The DHCP server must be up and running Local Installation 1 Gather network settings information this information will be needed to configure the IP 705 AltiWare server IP address If you are not using GateKeeper Auto Discovery needed for plug and play you will ha...

Page 20: ...an available virtual extension with Enable IP Extension checked and Dynamic IP Address selected 4 In the Extension Configuration window create an extension with Enable IP Extension checked 5 Choose System Management VoIP Configuration and click the VoIP Codec Configuration tab to configure codec settings If G711 is used assign an IP phone network address range for G711 codec 6 Choose System Manage...

Page 21: ...s automatically displayed in the Version field To allow the extension user to have password protected configuration functionality from the phone itself check the Enable Configure Password check box and assign a numerical password When the extension user attempts to configure features the user will need to enter the assigned password to proceed H 323 Lets you set the Jitter Buffer the delay used to...

Page 22: ... digit required to enable a user to return an outside call from the Call Log The default trunk access code is the route access code if it is set in AltiAdmin ACM Admin This setting also appears on the phone s SYSTEM menu TFTP Lets you assign the TFTP Server to which the IP phone can connect for updating firmware when necessary Enter the IP address of the TFTP Server in the Server field To update t...

Page 23: ...Installation IP 705 Manual 13 After creating IP extensions and setting parameters on the General tab go to the IP 705 tab The parameters on the IP 705 tab are described in the next table ...

Page 24: ...ringing Note The BLF feature can be assigned only to internal extension numbers not outside numbers Feature Code when selected enter an AltiServ feature code in the field below this will be associated with the corresponding programmable key to dial this feature code Admin Defined when selected enter the speed dial code in the field below this will be associated with the corresponding programmable ...

Page 25: ...ation must be enabled in the Call Recording Options field Press the key to start recording press the key again to stop recording There is no pause function When the call is recording the light will be on Recorded conversations can then be played back through voice mail or accessed at a centralized location WARNING Listening in to or recording a conversation without the consent of one or both parti...

Page 26: ...ter installing the phone on the network Local IP address IP subnet mask Gateway IP address 9 Configure the AltiWare IP settings If you are using GateKeeper Auto Discovery you do not need to configure anything Proceed to Step 9 If you are not using GateKeeper Auto Discovery you must manually configure the AltiWare IP address setting into the IP 705 phone a Menu SYSTEM Enter b Select AW SERVER and p...

Page 27: ...cal extension licenses are available and that the proper codec setting is configured 3 If DHCP is not used configure the phone s local IP address and Gateway IP address Depending on the Internet Service Provider s recommendations you may or may not want to use DHCP a Press the Menu button scroll to NETWORK and press the Enter button b Scroll to LOCAL ADDRESS then press Enter c Enter the IP address...

Page 28: ...stages the phone shows the time and extension in the LCD screen and is now in normal operating mode If it doesn t refer to Troubleshooting on page 43 Note When the IP 705 phone registers with AltiServ the AltiWare IP address TFTP IP address and other network related configuration parameters override the settings in AltiAdmin Other parameters such as hour offset trunk access code and debug are over...

Page 29: ...ne or IP phone is already logged on to the same extension rebooting the IP 705 will not register the phone successfully The user must press 27 on the IP phone to actively log on to AltiServ After the extension is logged on and activated the calls are redirected to this IP phone Important The user should not use the VM option to log on to the IP 705 phone Executing Plug and Play After IP Phone is S...

Page 30: ...toring Default Settings To automatically restore the original default settings for the IP 705 phone 1 Press the Menu button 2 Press 2 then press the Enter button Rebooting the IP 705 Phone To reboot the IP 705 press 3 then press the Enter button Note When the IP 705 is rebooted the AltiWare IP address setting reverts to the original configuration To Use IP 705 in Power over Ethernet Mode 1 Unplug ...

Page 31: ...r end of the cover slip the cover into either the right side or left side of the module compartment between the compartment and the module until the feet of the two tabs is under the module the inside of the cover should be facing toward the module 3 Pull up to remove the module Miscellaneous Operation Notes When using 26 and 27 to log out log in the IP 705 must be onhook Pressing the Speaker butt...

Page 32: ...e IP 705 at the same time and the user attempts to answer the second call the IP phone will automatically connect the user to the first call If a call comes in while any phone menu or display such as workgroup display or Call Log is being used the phone will exit the menu and go to the ring state ...

Page 33: ...corresponding menu path Important The configuration in AltiAdmin will override the IP 705 phone s local configuration after the IP phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP phone is successfully registered with AltiServ the IP phone will overwrite the AltiWare IP address and net...

Page 34: ...hould ring before it is automatically answered Appears on menu when Auto Answer is set to Yes AutoAnswer Device Phone Setting Auto Ans Dev Sets whether speaker or headset is the automatic answering device Appears on menu when Auto Answer is set to Yes Setting Menu Path Description AltiWare Server System AW Server Sets the AltiWare server s IP address Trunk Access Code SYSTEM TRK ACCESS CODE Sets t...

Page 35: ...Displays the version number of the IP phone Setting Menu Path Description Enable DHCP Network Enable DHCP Sets whether Dynamic Host Configuration Protocol DHCP is being used by the IP phone to retrieve a new IP address upon boot up Local Address Network Local Address Sets the IP phone s local address shows only if DHCP is disabled Network Mask Network Network Mask Sets the IP phone s network mask ...

Page 36: ...5 enables DHCP by default If you do not use DHCP in your network you can disable DHCP before manually assigning an IP address to the IP 705 Note Procedures involving configuring IP settings cannot be completed when DHCP is enabled on the IP phone To enable disable DHCP follow these steps 1 Press the Menu button 2 Press the button to select NETWORK then press the Enter button 3 Scroll to ENABLE DHC...

Page 37: ...mbers from 0 to 255 separated by periods To assign an IP address use the following steps 1 Ensure that DHCP is disabled refer to Enabling Disabling DHCP on page 26 2 Press the Menu button scroll to NETWORK then press the Enter button 3 Scroll to LOCAL ADDRESS and press Enter 4 Use the keys on the dial pad to enter a new IP address using the key to enter periods 5 Press Enter Assigning a TFTP Serve...

Page 38: ...ered with AltiServ to update the phone firmware from AltiAdmin do the following 1 Launch IP Phone Configuration in AltiAdmin Main Menu 2 Set the TFTP Server address 3 Select Boot Download and Reset IP Phone check boxes then click Apply 4 The IP 705 should reboot and download the image from the specified TFTP server To update the phone firmware directly from the IP 705 phone follow these steps 1 Pr...

Page 39: ...ithin one network to a different IP address known within another network One network is designated as the inside network the other is the outside The IP 705 can be enabled to support H 323 behind NAT The IP 705 will be able to work behind a regular NAT router without any special implementation for H 323 For more detailed information regarding NAT configuration guidelines and implementation refer t...

Page 40: ... When new ring tones are added to the server they can be downloaded from the phone To download ring tones 1 Select PHONE SETTING and press Enter 2 Select RING DOWNLOAD and press Enter 3 Select YES and press Enter 4 Reboot the phone by pressing 3 and the Enter button Note Custom ring tones are not supported Distinctive Ringing Support If the Distinctive Ring options are enabled by the system admini...

Page 41: ... current longest queue time in minutes WG last four digits of the workgroup number The second line in the LCD displays one of the following agent states LOUT logout NRDY not ready DND do not disturb FWD forwarding Note The area is blank if the agent is in any other state Figure 6 IP 705 Workgroup Display example In the workgroup display example QL5 indicates there are five calls in the queue QT12 ...

Page 42: ...line stays the same However when more than one call is outstanding the first line shows the Call n n display If the agent is a member of multiple workgroups you can use to view the queue status of all workgroups the agent belongs to This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin ACM Admin ...

Page 43: ...issed xxVM Indicates the number of new voice messages Appears in place of the extension number when there are voice messages If an activity code has been set on the phone that code is displayed in place of the extension number or voice mail count Examples of activity codes are MEETING AWAY TRAVEL DND or FWD The extension has Do Not Disturb on or is set to forward all calls Workgroup Status Display...

Page 44: ...iguration Use Notes Auto Answer When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset Phone s menu path PHONE SETTING AUTO ANSWER During ringing the user can manually pick up the call from headset handset or speaker Auto Answer Ring When Auto Answer is set to Yes specifies how many seconds the IP phone...

Page 45: ...ne Configuration on the Management Menu go to the desired extension and set the appropriate function key to BLF and enter the extension in the field below The extension will be associated with the corresponding programmable key to automatically dial this extension number Select the Play Beep Tone checkbox to have the IP phone play an audible beep or one of 5 different ring tones when the extension...

Page 46: ...ations can then be played back through voice mail or accessed at a centralized location Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin ACM Admin in order to conference incoming calls The user who initiates the conference call can select another conference member s call and ...

Page 47: ... the administrator When connected to a caller the call can be parked by pressing the Line Park key If a call is parked at a Line Park line the button s light is on The call can be picked up by pressing the Line Park key Go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to Line Park When configured by the administrator the I...

Page 48: ...nput phone exits this menu Release button Releases a call from the connected state Deletes characters entered on the LCD While onhook releases phone from an active state Feature does not require special configuration to work Ring Tones Select from one of several ring tones Phone s menu path PHONE SETTING RING TONES and select from 0 4 Program mable Keys 1 5 Key performs a specified function Busy L...

Page 49: ...guration to work This button cannot be used to flash after being used to transfer a call To reconnect to a call after using the Transfer button use the button or the Flash button Voice Mail button Enables access to voice messages The VM count that appears in the LCD reflects new messages previously heard messages are not included ...

Page 50: ...40 IP 705 Manual ...

Page 51: ...t to N A Busy Lamp Field AltiServ feature code speed dial directory line park call recording phone setting headset Function key 5 only Adjustable ringer speaker handset headset volume control LCD 2 x 16 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information LED ...

Page 52: ...rt 27190 01 in order to plug in these headsets to the headset port Dimensions HxWxD 8 23 x 8 74 x 1 65 in 209 x 222 x 42 mm Power External power 5VDC 1 5A PoE option Client Server TCP UDP AltiAdmina AltiWare DCOM 135 135 AltiConsole AltiLink 10025 AltiControl AltiLink 10025 AltiReach AltiLink 10015 AltiView AltiAgent AltiLink VM Service 10025 10028 Supervisor AltiLink Internal External CDR Logger ...

Page 53: ...tiWare IP address in the IP phone is set up correctly Check the IP 705 phone s IP address network mask and default gateway Check to make sure you can ping the IP 705 phone s address from AltiWare Check to make sure the IP Phone Service is started in AltiWare Check AltiWare IP address in AltiAdmin IP Phone Configuration menu Image update failed If setting Boot Download to Yes after the phone reboot...

Page 54: ...ify that your DHCP server is correctly configured Check if IP 705 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by AltiWare opened If NAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Check the power source to be sure the IP 705 phone is receiving power Poor voice ...

Page 55: ...ber and extension password are set up properly and that the IP extension is enabled Check to make sure the IP Phone Service is started in AltiWare If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode ...

Page 56: ...il count Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls Workgroup Status Display When the IP 705 phone has been enabled to display workgroup status and the agent is in idle state the LCD displays the following Figure 1 IP 705 Workgroup Display example QL number of workgroup queued calls up ...

Page 57: ...displayed in the LCD when accessing the IP 705 phone s menu Message Explanation conf timeout After 2 minutes inside the configuration menu if no action is taken the LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into fl...

Page 58: ... again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 705 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP address is i...

Page 59: ...lid extension password Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDA...

Page 60: ...LCD Messages 50 IP 705 Manual ...

Page 61: ...en select AUTO ANSWER 2 Use the buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Set the number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device and press Enter Call Log 1 With the phone onhook press the Call Log button 2 Use the buttons to sc...

Page 62: ...d call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming call...

Page 63: ...trator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to voice mail Mute While on a call with speaker handset or headset on 1 Press the Mute button 2 To disengage mute press the Mute button again Program Key 1 Press the Menu button 2 Select PHONE SETTING then PROGRAM KEYS then the desired program ke...

Page 64: ...er button b Scroll to PROGRAM KEYS and press Enter c Select the key to program and press Enter d Enter the appropriate digits for the speed dial number or feature code and press Enter The digits are automatically dialed when this function key is pressed Speaker To use the speakerphone 1 Press the Speaker button 2 To disconnect the call press the Speaker button again Transfer During a call 1 Press ...

Page 65: ...Pickup 51 line park line Line Park Pickup 81 Hands Free Intercom Mode 82 Hands Free Manual Answer Mode Call Management 26 Station Log Out Phone must be onhook Volume To adjust volume on handset speakerphone headset 1 Depending on which volume you want to adjust take the phone offhook by lifting the handset pressing the Speaker button or pressing the Headset button 2 Press the Volume button The dev...

Page 66: ... workgroup calls 91 Not ready to receive workgroup calls Flash button 40 Transfer to AltiGen Voice Mail System Flash button 15 AA Transfer to Auto Attendant Flash button ext Transfer to a User s Voice Mail Flash button ext Flash button Consultation Dialing an IP Number Directly from the IP 705 To dial an IP number directly from the IP 705 phone set enter the IP address using the key to enter perio...

Page 67: ...ting remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency...

Page 68: ...re a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to...

Page 69: ...ork to a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a se...

Page 70: ...cified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are ha...

Page 71: ...s no directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file ...

Page 72: ...stem scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed ...

Page 73: ...ng AltiWare vs IP phone 15 from IP phone menu 23 in AltiAdmin ACM Admin 10 IP settings 27 NAT 29 D debugging 12 default settings restoring 20 DHCP enabling disabling 25 26 dial pad 3 dialing IP number 56 dimensions IP 705 phone 42 display workgroup status 36 distinctive ring options 30 E emergency gateway setting 25 emergency number setting 25 Enter button 2 EXT Speed Dial 14 extension activating ...

Page 74: ...5 logon to extension in use 19 M memory IP 705 phone 41 Menu button 3 message waiting light 2 Mute button 37 N NAT address setting 26 assigning 29 configuring 29 enabling disabling 26 navigation buttons 2 network mask setting 25 protocols 41 requirements 7 settings configuring from phone 25 normal operating mode 8 O operating mode Basic 8 normal 8 P password setting extension 23 periods inputting ...

Page 75: ... phone 18 system requirements 7 system settings configuring from phone 24 T TFTP server assigning 12 27 setting IP address 24 time display 12 time offset setting 24 Transfer button 39 troubleshooting 43 U updating phone firmware 28 User Defined 15 user reference 51 V verifying phone startup process 18 version information 25 Voice Mail button 2 39 W warranty v how to get service vi workgroup queue ...