Altigen IP 805 Phone, User Manual

Page 1: ...IP 805 Phone User Manual 4290 2805 April 2014 ...

Page 2: ... not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 4...

Page 3: ... Notes 12 CHAPTER 3 Configuring the IP 805 Phone 13 Phone Settings 13 System Settings 14 Network Settings 14 Registration from the Phone s Menu 15 Configuring IP Settings 15 Assigning a Local IP Address 15 Assigning a TFTP Server 15 Updating Phone Firmware 15 Setting the Ring Tone 16 Downloading Ring tones 16 Workgroup Status Display 16 CHAPTER 4 User Guide 19 The LCD Screen 19 Workgroup Status Di...

Page 4: ...iv IP 805 User Manual Updating Firmware 28 Capturing Traces 29 Generating the Log File 30 Generating the Packet Capture File 30 Glossary 31 INDEX 35 ...

Page 5: ...ctric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges How to Obtain Service End user customers should contact your Authorized AltiGen Partner for service Authorized AltiGen Partners must follow the s...

Page 6: ...ts and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications partner for warr...

Page 7: ...nformation on how to configure the network and IP settings How to use the phone is described in Chapter 4 Related Documentation IP 805 Quick Reference covers basic end user phone features configuration from the IP phone and AltiServ feature codes IP 805 Quick Installation Guide shows how to set up and configure your IP 805 phone The MAXCS Administration Manual provides detailed information on conf...

Page 8: ...4 IP 805 User Manual ...

Page 9: ... below Figure 1 IP 805 Phone Top View 1 LCD Screen Displays features such as time extension number caller ID call waiting line call status and call duration displays the phone s menu 2 Power LED Indicates the phone s power status 3 Programmable keys Six programmable buttons can be configured by the system administrator A Busy Lamp Field BLF key a Feature Code key an Admin Defined key an EXT Speed ...

Page 10: ... Speaker Enables or disables the speaker See page 22 6 Dial Pad Functions like a dial pad on a traditional telephone this is also used for entering some settings that are accessed through the phone s menu 7 Navigation buttons buttons let you scroll through text on the LCD screen button selects a menu item or setting button deletes the last digit you entered Enter Confirms actions accepts an incomi...

Page 11: ...mp Field BLF This feature must be configured by the system administrator BLF associates a programmable button with an extension that can be automatically dialed when selected the button s light indicates that the extension is busy and blinks when ringing The BLF ring tone is played only when the phone is in idle state It is stopped when the destination phone stops ringing or the local phone exits ...

Page 12: ...differences between the IP 805 and other AltiGen phones Headset differences When using a headset with the IP 805 phone the Headset button remains illuminated after you end the call The next incoming call or intercom will ring into the headset instead of the speaker When the headset is enabled and the phone is in Idle mode pressing the Headset button turns off the headset When using a headset with ...

Page 13: ... for 4 6 seconds If TLS SRTP is enabled on an IP805 phone the in call PL NL JTF and other counters on the phone s LCD display will remain at 0 If you are monitoring an agent s call via MaxSupervisor using an IP805 phone after you click Stop to stop listening to the call you will not hear a dial tone American Disabilities Act ADA Compliance The hearing aid compatible handset on the IP 805 phone is ...

Page 14: ...American Disabilities Act ADA Compliance 10 IP 805 User Manual ...

Page 15: ... on the phone Use the buttons to scroll the menus and settings in the LCD screen Press the Enter button to select a menu item or a setting Press Menu again to return to the previous menu If you are using DHCP ensure that DHCP is enabled on the IP 805 phone Menu Network Enable DHCP Yes DHCP is enabled by default If your company does not use DHCP disable DHCP on the IP 805 phone Menu Network Enable ...

Page 16: ...de If the IP 805 phone fails to register with MaxCS during startup the phone operates in Basic mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No MaxCS switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach MaxCS or another IP 805 phone Also the IP ph...

Page 17: ...e is successfully registered Phone Settings Setting Menu Path Description Extension Number Phone Setting Ext Number Sets the IP phone s extension number Extension Password Phone Setting Ext Password Sets the IP phone s extension password Program Keys Phone Setting Program Keys Program Key Sets the speed dial number or feature code for a selected key Ring Tone Phone Setting Ring Tones Sets the desi...

Page 18: ...ress SIP Register System Enable SIP Registration Enables SIP registration to the emergency gateway Auto discover System Auto Discover Enables automatic discovery of the server IP address via DHCP option 120 Version Information System Version Info Read only Displays the version number of the IP phone Setting Menu Path Description Enable DHCP Network Enable DHCP Sets whether Dynamic Host Configurati...

Page 19: ...ple 209 120 12 8 would be input as 209 120 12 8 Assigning a Local IP Address To assign an IP address use the following steps 1 Ensure that DHCP is disabled 2 Press the Menu button scroll to Network then press 3 Scroll to LOCAL ADDRESS and press 4 Use the keys on the dial pad to enter a new IP address using the key to enter periods 5 Press Assigning a TFTP Server The default TFTP Server is set to 0...

Page 20: ...roll to RING TONES and press 3 Scroll to the desired ring tone and press Downloading Ring tones When new ring tones are added to the server they can be downloaded To download ring tones 1 Press the Menu button select PHONE SETTING and then press 2 Scroll to RING DOWNLOAD and press 3 Select YES and press 4 Press the Menu button twice to close all menus 5 Reboot the phone by pressing 3 and the butto...

Page 21: ... forwarding Note The area is blank if the agent is in any other state Figure 4 IP 805 Workgroup Display example In the workgroup display example QL5 indicates there are five calls in the queue QT12 indicates that one of the calls has been queued for 12 minutes WG2000 indicates Workgroup 2000 NRDY indicates the agent is Not Ready When a call rings or the when you make an outgoing call the second li...

Page 22: ...Workgroup Status Display 18 IP 805 User Manual ...

Page 23: ...system administrator configured your phone to display workgroup status press the Down Arrow button to show workgroup statistics When you press the Down Arrow button you must be in Idle state the area will be blank if you are in any other state the LCD screen shows the following QL The number of workgroup queued calls up to 99 QT The current longest queue time in seconds WG The last four digits of ...

Page 24: ...and place the original caller on hold 4 Press to select the original hold call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press to answer the incoming call all other conference members remain in conference 2 Press and select one of the members in conference displays ConfHold then press the Confe...

Page 25: ...hen configured by the administrator the IP phone can play an audible beep or one of several different ring tones when a call is parked 1 Press 51 and then enter the 2 digit Line Park line or press the Line Park button if the administrator has configured one 2 The light on the button turns off when you pick up the parked call when the caller hangs up or when the call is routed to voicemail Mute Whi...

Page 26: ...ine Park Call Record User Defined To configure a programmable key with Phone Setting enabled 1 Press the Menu button select PHONE SETTING and press 2 Scroll to PROGRAM KEYS and press 3 Select the key to program and press 4 Enter the appropriate digits for the speed dial number or feature code and press Speaker To use the speakerphone 1 Press the Speaker button 2 To disconnect the call press the Sp...

Page 27: ...t code Enter Account Code mid call 33 Do Not Disturb 36 Call Forwarding 37 Remote Call Forwarding Other Features 22 Feature Status Check 25 Station Speed Dial Setup 38 Outside Call Blocking operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 Group Paging for IP 805 phone users 55 List Feature Tips 73 Silent System Call Park 90 Ready to receive workgro...

Page 28: ...P 805 To dial an IP number directly from the IP 805 phone set enter the IP address using the key to enter periods and followed by the key Note This works only when the IP 805 is operating in Basic mode If the IP 805 is configured for a public IP address you can call other public IP address devices If the IP 805 is configured for a private IP address you can call other private IP address devices th...

Page 29: ...its dialed extension number number of new voice mails DND FWD missed calls and system information LED Voice Mail Conference Hold Mute Speaker Message waiting indicator in Voice Mail button LAN 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one switch port for connection from phone to PC Headset Headset RJ 9 port Pin 1 Tx Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx Dimensions HxWxD 8...

Page 30: ...e s IP address Ask the system administrator to check the extension s IP address in MaxCS Administrator to determine if another user is trying to log in using the same extension number Use 27 then Enter to log in again and see if the problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO verify that your DHCP server is correctly configured Confirm that the pho...

Page 31: ... conf exception During configuration an unknown exception occurred Saved The changed configuration was saved Write Fail An error occurred when saving the changed options into flash ROM Wrong Ext Number The extension number that you entered is invalid Wrong input You entered an invalid value or string during configuration wrong password You entered an invalid password from the phone menu Message Ex...

Page 32: ...ot attach to an IP address due to network failure No Network The phone has lost the Ethernet connection REGISTER FAIL The phone cannot register to the AltiGen phone server REGISTER OKAY The IP extension registered successfully REGISTERING You entered 27 to manually register the IP extension REMOVE OLD EXT When you enter 27 the extension password configuration in the IP phone is removed WRONG PASSW...

Page 33: ...y ask you to send various logs these logs will help the Support organization research and resolve the problem There are two types of logs that provide helpful information Log The log provides information from the logical processing on the phone what data the phone received and how the phone processes it Pcap Trace The packet capture contains lower level details of data coming in and out of the pho...

Page 34: ...e a warning about restarting your phone click OK 4 To generate a log file click the Export tab and save the trace file to your computer Generating the Packet Capture File To generate a packet capture file perform the following steps 1 Click the Settings tab and then click Upgrade on the left 2 Beside Pcap Feature click Start 3 Try to recreate the problem When you have finished click Stop 4 To gene...

Page 35: ...ch as server and printers are usually assigned static IP addresses E extension number a number that matches a station to a particular user F Firewall a set of related programs located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by pressing the Flash button or by a quick press and release of the receiver but...

Page 36: ...rnet is online by repeatedly bouncing a signal off a specified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of ca...

Page 37: ...sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol W workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is as...

Page 38: ...34 IP 805 User Manual ...

Page 39: ...y 15 IP number dialing 24 IP settings configuring 15 K keys feature 25 L LAN ports 25 LCD messages 27 28 LCD screen 5 19 25 LED in buttons 25 local address setting 14 log files exporting 29 logon to extension in use 12 logs 29 M Menu button 6 N navigation buttons 6 network mask setting 14 settings configuring from phone 14 network protocols 25 P packet capture files 30 password setting for extensi...

Page 40: ...Index 36 IP 805 User Manual ...