Altigen VRManager, Manual

Page 1: ...VRManager Manual 12 2010...

Page 2: ...has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this docum...

Page 3: ...2 Using VRManager Admin 5 VRM Admin Window 5 User Page 6 Adding Users 6 Editing a User 7 Changing the Centralized Recording Directory 16 CHAPTER 3 Using VRManager Client 17 VRM Client Main Window 18...

Page 4: ...VRManager Manual ii...

Page 5: ...s the following VRManager License installed at the MaxACD system You can verify the licenses when you run MaxAdministrator by selecting License License Information MaxACD server Pentium IV 2 GHz minim...

Page 6: ...ceed is selected in the local security options named below 1 In Control Panel double click Administrative Tools 2 Double click Local Security Policy 3 Expand Local Policies 4 Select Security Options 5...

Page 7: ...e screen 2 In the Custom Setup screen choose to install Voice Record Manager Service and Voice Record Manager Admin If you plan to use VRM Client at this system also select Voice Record Manager Client...

Page 8: ...Admin or VRM Client Note If VRManager is run behind a firewall open TCP port 10040 VRManager may not work behind NAT Setting Access Privileges The directory of centralized records in the MaxACD server...

Page 9: ...2 Enter the VRM Server IP address or server name and Password Default password is 22222 3 Check the Save Password checkbox if you want VRM Admin to remember the password the next time the program is r...

Page 10: ...kgroups extensions and systems that the user can query From this page an administrator can add edit and delete users limit their queries to certain workgroups extensions and systems change user passwo...

Page 11: ...limit this user s queries to certain workgroups extensions and systems select the new user and click the Edit button Enter the workgroup numbers in the Workgroup text box the extension numbers in the...

Page 12: ...e Admin Password To change the VRM Admin password 1 Click the Change Admin Password button The Change Admin Password dialog box opens 2 Enter the information in the Old Password New Password and Confi...

Page 13: ...e the Browse button to select the location VRM Admin pools the newly recorded files from the MaxACD server and saves them into the primary storage directory in the wav format you select here G 723 1 G...

Page 14: ...der than x day s Delete records when free space below x MB Delete records when free space below x Schedule Backup if selected VRM Admin will automatically back up then delete records To specify backup...

Page 15: ...Repeat Task checkbox to set up parameters for a continuous schedule then click OK Check the Show multiple schedules checkbox to display and set up more than one schedule You can add new multiple sche...

Page 16: ...e full privilege to read write to the shared and local folders Also VRManager supports backup to DVD RW simply enter the path for the DVD RW location Note The Browse button is not available if VRM Adm...

Page 17: ...a path in the field to specify where you want log files to be saved check the Delete the log files older than x days checkbox to delete archived log files Set Daily Report Directory use the Browse but...

Page 18: ...axACD page displays the MaxACD servers and centralized recording directories that VRManager will access Here administrators can add or delete MaxACD servers and specify the centralized recording direc...

Page 19: ...ACD Server IP Address Centralized Recording Directory the Share name of the centralized recording folder User Name and Password Then click OK If the user account belongs to an NT domain you must enter...

Page 20: ...he Centralized Recording Directory To edit a MaxACD server s location for the centralized recording directory highlight the MaxACD server in the server list then input the new location in the Centrali...

Page 21: ...rams VRManager VRM Client A Login dialog box opens 2 Enter the VRM Server IP address or server name User name and Password 3 Check the Save Password checkbox to have VRM Client remember the password t...

Page 22: ...is a quick access toolbar At the bottom is a scroll bar for viewing the display columns Note Each Windows user has his own VRM Client display column in the main window Menu Bar Using the menus you ca...

Page 23: ...the main window to highlight it and click the Save As button OR right click on a voice record and select Save As OR click on a voice record to highlight it and choose File Save As from the main menu...

Page 24: ...in menu OR right click the search results list and choose Export To File Change Password To change your password 1 Choose File Change Password from the main menu 2 In the Change User Password dialog b...

Page 25: ...clude equal greater than less than less than or equal to greater than or equal to not equal like look for sub string btwn between in searches the results in sets for example CallerID In 101 AND 102 me...

Page 26: ...rkgroup voice records If you want the query results to display all voice records for that extension leave the WorkGroup field blank Playing Voice Records To play a voice record Click on a voice record...

Page 27: ...kup media in the path if you back up the record and remove it Normal if in this state the file can be played or saved Comment To select columns for display 1 Choose Edit Select Column The Select Colum...

Page 28: ...y the user If the media player is not defined VRManager does not play the file and instead opens the Media Player Location dialog box so you can assign a media player You can also select the media pla...

Page 29: ...both and enter the agent s extension in the field Group by Workgroup enter the workgroup number in the Workgroup field Group by DNIS enter the DNIS number in the DNIS field Group by Day Daily Summary...

Page 30: ...VRM Client Main Window 26 VRManager Manual...

Page 31: ...g columns 22 E Execute Now button 12 export to file 20 F firewall running VRManager behind 4 I installing VRManager 1 L license VRManager 2 log file configuring 13 login VRM Client 17 M MaxACD page 14...

Page 32: ...rching 21 VRM Admin log page 13 MaxACD page 14 pooling page 9 storage page 10 user page 6 VRM Client edit menu 21 file menu 19 generating reports 24 login 17 VRManager configuring 5 installing 1 licen...