Scaler Switcher with Digital Amplifier-TN (12 inputs)
Altimium 25 www.altimium.com
7. Troubleshooting & Maintenance
Problems
Causes
Solutions
Color losing or no video
signal output in HDMI
display
The connecting cables may
not be connected correctly
or it may be broken
Check whether the cables
are connected correctly
and in working condition.
No HDMI signal output in
the device while local
HDMI input is in normal
working state
Output images in display
show with ghost
Incorrect setting on the
display
Check the display
’s setting
A cable of bad quality
Try another high quality
connection cable
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the output end.
Fail or loose connection
Make sure the connection
is good
The extender is broken
Send it to authorized
dealer for repairing.
Cannot control the device
with IR remote
The battery has no power
Change for another battery.
The IR remote is broken
Send it to authorized
dealer for repairing.
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Wrong RS232
communication parameters
Make sure the RS232
communication parameters
are correct.
The device is broken
Send it to authorized
dealer for repairing.
Static becomes stronger
when connecting the video
connectors
bad grounding
Check the grounding and
make sure it is connected
well.