V-MATRIX
12
ALTINEX POLICY
9
9.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables are
free from defects in materials under normal use and
service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose to
be, thus defective. Products considered defective
should be returned to company with transportation
charges pre-paid within 2 years (90 days for cables)
from date of shipment to the purchaser. The
warranty is expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it any
other liability in connection with the sale of the
products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in its
judgment, to affect its stability or reliability, or that
has been subject to misuse, negligence or accident.
9.2 RETURN POLICY
It is very important to ALTINEX that you receive the
products that you have ordered and that this product
fulfills your need. In the unlikely event, that an
ALTINEX product needs to be returned please
follow the policies below:
ALTINEX will accept product returns for a period of
30 days from authorized ALTINEX dealers.
Products must be returned in an unopened
package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an ALTINEX Sales Representative.
If the product is in your possession for more than 30
days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service.
If your product is out of warranty and needs service,
contact the ALTINEX Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service. The service charges will be quoted to you
before the actual repairs are done.
9.3 CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL:
714-990-2300
TOLL FREE:
1-800-ALTINEX
WEB:
www.altinex.com
E-MAIL:
solutions@altinex.com
FAX:
714-990-3303
