Alto-Shaam ASC-4E Series, Installation Operation & Maintenance

 4 

MN-28665 • Rev 5 • 03/17 • ASC Series Convection Oven

Transportation Damage and Claims

All Alto-Shaam equipment 

is sold Free on Board 

(F.O.B.) shipping point, 

and when accepted by the 

carrier, such shipments 

become the property of the 

consignee.

Should damage occur in shipment, do not put the 

appliance into service until the damage has been 

inspected by an authorized Alto-Shaam service provider. 
Shipping damages are a matter between the carrier and 

the consignee. In such cases, the carrier is assumed to 

be responsible for the safe delivery of the merchandise, 

unless negligence can be established on the part of 

the shipper.
1.   Make an immediate inspection while the appliance is 

still in the truck or immediately aft er it is moved to the 

receiving area. Do not wait until aft er the appliance is 

moved to a storage area.

2.   Do not sign a delivery receipt or a freight bill until 

a proper count has been made and inspection of all 

appliances are received.

3.   Note all damage to packages directly on the carrier’s 

delivery receipt.

4.   Make certain the driver signs the delivery receipt. If the 

driver refuses to sign, make a notation of this refusal 

on the receipt.

5.   If the driver refuses to allow inspection, write the 

following on the delivery receipt: Driver refuses to 

allow inspection of containers for visible damage.

6.   Contact the carrier’s offi ce immediately upon fi nding 

damage, and request an inspection. Mail a written 

confi rmation to the carrier’s offi ce with the time, date, 

and the person called.

7.   Save any packages and packing material for further  

inspection by the carrier.

8.   Promptly fi le a written claim with the carrier and 

attach copies of all supporting paperwork.

Alto-Shaam will continue our policy of assisting our 

customers in collecting claims which have been properly 

fi led and actively pursued. Alto-Shaam cannot, however, 

fi le any damage claims, assume the responsibility of any 

claims, or accept deductions in payment for such claims.

Record the model and serial number of the appliance for easy 

reference. Always refer to both model and serial number in 

any contact with Alto-Shaam regarding this appliance.
 Model: 

 ______________________________________________

  Serial Number:   ______________________________________________
  Date Installed:   ______________________________________________
 

Voltage:   ______________________________________________

Purchased From:     ______________________________________________
  

 ______________________________________________

 ______________________________________________

Alto-Shaam has established a twenty-four 

hour emergency service call center to offer immediate 

customer access to a local authorized service agency 

outside of standard business hours. The emergency 

service access is provided exclusively for Alto-Shaam 

equipment and is available throughout the United 

States through the use of Alto-Shaam’s toll-free 

number. Emergency service access is available seven 

days a week including holidays.