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Relax. It’s an Altrex.
EN
Warranty conditions
This Altrex product has been designed, manufactured and tested with the greatest care. Our
products meet all legal requirements applicable to climbing materials and, in addition, our
own high Altrex standards are also applied. Should this product be used in accordance with
the instructions and its intended use, a warranty will apply under the following conditions
(the warranty period is indicated on the sticker at the side of our products):
Altrex guarantees the reliability of the product and the quality of the materials used.
We will rectify any defects that are covered by the warranty by replacing the defective part,
or the product itself, or by supplying a part for replacement.
Any defects that occur as a result of the following are not covered by the warranty:
Use of the product contrary to its intended use or contrary to the instructions for use.
Normal wear and tear of the product.
Assembly or repair by the client or by third parties (with the exception of fitting the spare
parts provided by Altrex as indicated above under point 2).
Any modified governmental regulations concerning the nature or quality of the material
used in the product. Any defects that are found upon the delivery of the product should
be reported immediately to Altrex. Should notification of these defects not take place
immediately, the warranty will be null and void. Any defects of the product have to be
reported to Altrex or your Altrex dealer as soon as possible, but in any case within 14 days of
the defect being found.
Should a claim be made under the warranty conditions, Altrex has to have the opportunity
to be able to investigate the product in its Quality Centre. The client must make the product
available for this purpose.
Should it be established during the investigation that the product has been used incorrectly,
the costs of the investigation will be charged to the client.
Should the client ask for an investigation to be carried out by an independent institute, the
costs for this investigation are at the expense of the client should it be established during
the investigation that the product has been used incorrectly. The costs of the investigation
are also at the expense of the client if, prior to this investigation, Altrex offered to repair or to
replace the product at no charge to the client.
