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WARRANTY CONDITIONS
A new product purchased in the alza.cz sales network is warranted for 2 years. If you
need repair or other services during the warranty period, contact the product seller
directly, you must provide proof of purchase with the original date of purchase.
The following are considered to be a conflict with the warranty conditions, for which the
claimed claim may not be recognized:
•
Use of the product for a purpose other than that for which the product is intended
or failure to follow the instructions for maintenance, operation and service of the
product.
•
Damage to the product due to a natural disaster, the intervention of an
unauthorized person or mechanical damage through the fault of the buyer (eg
during transport, cleaning by inappropriate means, etc.).
•
Natural wear and aging of consumables or components during use (such as
batteries, etc.).
•
Exposure to adverse external influences, such as sunlight and other radiation or
electromagnetic fields, ingress of fluid, intrusion of objects, mains overvoltage,
electrostatic discharge voltage (including lightning), faulty supply or input voltage and
inappropriate polarity of this voltage, chemical processes, eg used power supplies,
etc.
•
If modifications, alterations, design changes, or alterations have been made to
anyone to change or extend the product's features over the purchase or use of non-
genuine components.
FAQs
Failed to find the device when pairing.
1.
Make sure that your smartphone has Bluetooth enabled, and your device has the OS
Android 4.4 & above, or iOs 8.0 & above
2.
Make sure the distance between your device and smartphone is within 0.5 meters,
and that the device is within the normal Bluetooth communication distange range
(within 7 meters) after the pairing is finished.
3.
Make sure the device isn’t running low on power. If there is still a problem after fully
charging the device, please contact us.
Failed to connect with Bluetooth occasionally.
1.
Caused by the abnormality of Bluetooth service when it is restarted on the phone.
2.
Reboot your mobile phone or restart the Bluetooth service, after that the device
should work normally.
How to restore factory defaults.
Make sure the device is connected with a smart phone. Go to the app, enter “Device“,
“Systsm Settings“ and choose “Reboot Device“.
