12
Frequently Asked Questions
1.
Mobile app search for the watch failed.
a.
It is recommended to update VeryFitPro to the latest version.
b.
It is recommended to close all programs, restart your Bluetooth
connection, and then try to connect again.
c.
Confirm, whether the mobile phone system meets the minimum system
requirements listed above.
2.
The watch received
no alerts, text messages or phone calls.
a.
You need to turn on the smart reminder function and the call reminder
switch in the app, and synchronize it to the watch.
b.
Your phone needs to be paired with the watch via Bluetooth. (Please
check the “Synchronous Data“ section in this manual for details.)
c.
You need to keep your watch connected to Bluetooth.
3.
The Bluetooth
connection disconnects often.
a.
If the distance between the watch and the mobile phone is too large
(more than 7 meters), the connection effect is weakened.
b.
Make sure that there are no objects or people between the device and
your mobile device. Wearing metal jewellery, etc., will interfere with the
Bluetooth
connection signal.
c.
Check, whether the Bluetooth
function on your phone is working properly.
4.
Data Backup
a.
The data of the watch is synchronized at least once every 7 days to the
mobile phone (the watch end only keeps the data from the last 7 days).
5.
Restarting the
Device
a.
Shutdown operation: Watch
→ Set → Shutdown → Right
-
key → Restart
