Amanda@Mini-SOHO Quick Setup
Using the Voicemail Utility Program (VUP)
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When running the VUP after completing the installation and sending all of your data to the system, make
sure you always “Read Parameters” from the system before making any changes or sending new
information the system.
Changing the Language to Spanish:
Every system ships with English, and Spanish. If you wish to change the language to Spanish, log into
programming mode and enter *118 + 2 to change the language to Spanish. To change the language to
English, enter *118 + 1.
Miscellaneous FAQ
What is a real mailbox?
A real mailbox has a physical extension associated to it. It transfers calls and takes messages, unlike a
virtual mailbox.
What is a virtual mailbox?
A virtual mailbox is a does not have a physical extension, but still records messages for the mailbox owner.
What is an announcer mailbox?
An announcer mailbox is a mailbox which plays the voice mail greeting like the mailbox is in DND mode,
and does not accept messages.
What is a supervisor mailbox?
One mailbox is designated as the supervisor. When the system becomes 80% full of messages, the
supervisor is notified.
Troubleshooting
Callers are complaining that they’re being disconnected while leaving a message?
This problem is easily resolved by increasing the voice sensitivity to 9. Log into programming mode via
telephone, and use program *376 + 1 + 9. You’ll hear a confirmation tone after entering the DTMF.
