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12

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AMANA

®

 

MAJOR APPLIANCE 

LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED 
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the Customer 
eXperience Center:

Name, address and telephone number

Model number and serial number

A clear, detailed description of the problem

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1.

Before contacting us to arrange service, please determine whether your product requires repair. Some questions 
can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver 
section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit 
http://amana.custhelp.com.

2.

All warranty service is provided exclusively by our authorized Amana Service Providers

. In the U.S. and Canada, 

direct all requests for warranty service to: 

Amana Customer eXperience Center

In the U.S.A., call 1-800-843-0304. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized Amana dealer to determine whether another warranty applies.

http://amana.custhelp.com

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

For one year from the date of purchase, when this major 
appliance is installed, operated and maintained according to 
instructions attached to or furnished with the product, 
Amana brand of Whirlpool Corporation or Whirlpool Canada 
LP (hereafter “Amana”) will pay for Factory Specified 
Replacement Parts and repair labor to correct defects in 
materials or workmanship that existed when this major 
appliance was purchased, or at its sole discretion replace the 
product. In the event of product replacement, your appliance 
will be warranted for the remaining term of the original unit's 
warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS 
LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS 
PROVIDED HEREIN. Service must be provided by a Amana 
designated service company. This limited warranty is valid 
only in the United States or Canada and applies only when 
the major appliance is used in the country in which it was 
purchased. This limited warranty is effective from the date of 
original consumer purchase. Proof of original purchase date 
is required to obtain service under this limited warranty.

1.

Commercial, non-residential, multiple-family use, or use inconsistent with 
published user, operator or installation instructions. 

2.

In-home instruction on how to use your product.

3.

Service to correct improper product maintenance or installation, installation not in 
accordance with electrical or plumbing codes or correction of household electrical 
or plumbing (i.e. house wiring, fuses or water inlet hoses).

4.

Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation 
solutions, etc.).

5.

Conversion of products from natural gas or L.P. gas.

6.

Damage from accident, misuse, abuse, fire, floods, acts of God or use with 
products not approved by Amana.

7.

Repairs to parts or systems to correct product damage or defects caused by 
unauthorized service, alteration or modification of the appliance.

8.

Cosmetic damage including scratches, dents, chips, and other damage to the 
appliance finishes unless such damage results from defects in materials and 
workmanship and is reported to Amana within 30 days. 

9.

Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive 
environments including but not limited to high salt concentrations, high moisture or 
humidity or exposure to chemicals.

10. Food or medicine loss due to product failure.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an 

authorized Amana servicer is not available.

13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, 

decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that 
interfere with servicing, removal or replacement of the product.

14. Service or parts for appliances with original model/serial numbers removed, altered 

or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be 
borne by the customer. 

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A 
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow 
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific 
legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Amana makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations 
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you 
should ask Amana or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. AMANA SHALL 
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental 
or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may 
have other rights that vary from state to state or province to province.

Summary of Contents for AZM12X17DW

Page 1: ...nd serial numbers These numbers can be found inside your freezer Model Number Serial Number User Guide Upright Freezer TABLE OF CONTENTS SAFETY You can be killed or seriously injured if you don t imme...

Page 2: ...operating Use nonflammable cleaner Keep flammable materials and vapors such as gasoline away from freezer Use two or more people to move and install freezer Keep key away from children Remove doors o...

Page 3: ...If the freezer is to be against a wall leave extra space on the hinge side so the door can open wider Electrical Requirements Before you move your freezer into its final location it is important to m...

Page 4: ...the decals covering the holes on the opposite side of the bottom hinge 4 Reinstall the bottom hinge pin in the alternate hole in the hinge bracket See Graphic 2 5 Reinstall the hinge bracket to the c...

Page 5: ...ach side The back of the freezer rests on two fixed rollers The base grille covers the adjustable brake feet and roller assemblies located at the bottom of the freezer below the freezer door Before ma...

Page 6: ...ed 6 Replace the base grille by aligning the ends of the grille with the leveling assemblies on each side and snapping the grille into place Reinstall the Phillips screws Ensuring Proper Air Circulati...

Page 7: ...ot adjust the control more than one setting at a time Wait 24 hours between adjustments for the temperature to stabilize Cooling On Off Your freezer will not cool when cooling is turned off To turn co...

Page 8: ...sh rinse and dry removable parts and interior surfaces thoroughly Use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners such as window sprays scouri...

Page 9: ...ce pans of hot water in freezer with door open to speed melting Directing air from an electric fan into freezer will also help Do not place fan or any electrical device in freezer 7 Use a plastic scra...

Page 10: ...ing Care When you are moving your freezer to a new home follow these steps to prepare it for the move 1 Remove all frozen food 2 Unplug the freezer 3 Take out all removable parts wrap them well and ta...

Page 11: ...ture Get all items out at one time keep food organized and close door as soon as possible Check that the condenser coils are clean Check that the door gasket is sealed all the way around If not contac...

Page 12: ...le parts i e light bulbs batteries air or water filters preservation solutions etc 5 Conversion of products from natural gas or L P gas 6 Damage from accident misuse abuse fire floods acts of God or u...

Page 13: ...ur www amana com Au Canada enregistrer le cong lateur sur www amanacanada ca Pour r f rence ult rieure consignez par crit les num ros de mod le et de s rie de votre produit Vous trouverez les num ros...

Page 14: ...r un c ble de rallonge D brancher la source de courant lectrique avant l entretien Replacer pi ces et panneaux avant de faire la remise en marche Utiliser un produit de nettoyage ininflammable Garder...

Page 15: ...ations lectriques Avant de d placer le cong lateur son emplacement final il est important de vous assurer d avoir le raccordement lectrique appropri M thode recommand e de mise la terre Une source de...

Page 16: ...bride de charni re 3 Retirer les illets recouvrant les trous du c t oppos de la charni re inf rieure 4 R installer l axe de charni re dans l autre trou de la bride de charni re Voir l illustration 2 5...

Page 17: ...fixes La grille de la base recouvre les pieds de stabilisation r glables et les roulettes situ es au bas du cong lateur sous la porte du cong lateur Avant de r aliser les ajustements retirer la grill...

Page 18: ...aire jusqu ce qu ils soient fermement en appui sur le sol V rifier de nouveau Si le r sultat n est pas satisfaisant continuer de r gler les pieds de nivellement en tournant la vis par demi tours jusqu...

Page 19: ...ansf r e dans l air ambiant ce qui entra ne le r chauffement de l ext rieur du cong lateur R glage de la commande Si le r glage de la temp rature du compartiment de cong lation est souhait appuyer sur...

Page 20: ...ments congel s dans plusieurs paisseurs de journaux et recouvrir d une couverture Les aliments demeureront congel s pendant plusieurs heures On peut aussi entreposer les aliments congel s dans un cont...

Page 21: ...UE Inspecter fr quemment le plat d coulement pour viter le d bordement de l eau Garder un deuxi me plat proximit pour une vidange plus facile 6 Placer des plats d eau chaude dans le cong lateur avec l...

Page 22: ...r risquent d tre affect es Si les aliments semblent de pi tre qualit ou douteux les jeter D m nagement En cas de d m nagement et de d placement du cong lateur dans une nouvelle habitation suivre ces t...

Page 23: ...en une seule fois ranger les aliments de fa on organis e et refermer la porte le plus vite possible V rifier que les serpentins du condenseur sont propres V rifier que le joint du porte est herm tique...

Page 24: ...it du gaz naturel ou du gaz de p trole liqu fi 6 Dommages caus s par accident m susage abus incendie inondations catastrophe naturelle ou l utilisation de produits non approuv s par Amana 7 R paration...

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