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You may save time and money by checking items below before calling for service. List includes common concerns
that are not the result of defective workmanship or materials. If your question is not explained below, contact Amana
Consumer Affairs Department at 800-843-0304.
Troubleshooting
Topic
Possible Cause
Solution
OPERATION
Appliance not working
Power outage
Make sure appliance is plugged in.
Verify that circuit breaker is not tripped.
Replace fuse but do not change fuse capacity.
Temperature control
Verify that temperature control is set between 1 to 7.
Change control setting to 4 or above.
Poor gasket seal
Clean gasket as described in
Care and Cleaning. Apply
light coating of petroleum jelly to gasket.
Failed gasket
Have gasket replaced
Freezer not cooling
Food added recently
Wait 5 to 8 hours for temperature to stabilize after the
addition of large quantities of unfrozen food.
Normal
Needs to run to maintain an even temperature.
Door open
Close door.
Temperature set too cold
Adjust temperature control to maintain freezer
temperature between 0° to 2° F.
Poor gasket seal.
Clean gasket as described in
Care and Cleaning. Apply
light coating of petroleum jelly to gasket.
Freezer runs frequently
Poor clearance
Confirm that freezer has proper clearance on each side
and vents are unobstructed as specified in
Installation
Instructions.
Bad bulb
Replace bulb as described in
User Maintenance section.
Switch not opening
Clean switch plunger to ensure proper operation.
Light fails to illuminate
Bad switch
Have authorized servicer replace switch.
NOISE
Clicks
Normal
Temperature control clicks when starting or stopping
compressor.
Gurgles and pops (like boiling water)
Normal
Refrigerant flow through evaporator coil.
Hum or pulsing sound
Normal
Compressor operation.
APPEARANCE
Water droplets on outside of freezer
Poor gasket seal
Clean gasket as described in
Care and Cleaning. Apply
light coating of petroleum jelly to gasket.
Water pooling in floor by freezer
Poor drain plug
Defrost drain pan
Verify that drain plug is properly in place and sealed.
Replace drain plug is seal is poor.
On Free-O-Frost models™, confirm that the defrost drain
pan is properly positioned.
