Amazon B00LILH3V4, Manual

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• You can cover your heater to protect the exterior surfaces and to help prevent dirt 

build-up in air passages. Never leave the propane tank exposed to direct sunlight or 
excessive heat.

Note

:

 Wait until heater is cool before covering.

Troubleshooting

For setup questions and missing parts replacement, please call Well Traveled Living’s specialized customer 
service hotline for AmazonBasics Outdoor Heating Products at 1-904-557-7011, 9 a.m. - 6 p.m., EST, Monday – 
Friday.

Servicing your heater

Only a qualified service person should repair gas passages and associated components.

Caution

: Always allow heater to cool before attempting service.

Specifications

You may return this item sold by Amazon.com within 30 days of delivery for a full refund. Ama-
zon.com will pay the return shipping cost if the return is a result of our error. Please note that 
we are unable to exchange items. Visit www.amazon.com/help for more information.

Thank you for choosing this product by Amazon.com.

Problem

Possible Cause

Solution

The main burner won’t 
light

The gas valve may be OFF.

Make sure that the gas valve is ON.

The LP tank may be empty.

Refill the propane tank.

The burner orifice may be blocked. Clean or replace the burner orifice.

You may have air in the system.

Purge any air from the lines by opening the gas lines 
and depressing the control knob for two to three 
minutes.

A loose connection.

Make sure that all connections and fittings are tight.

Igniter failure.

Use a stick lighter or match to light the burner.

The gas pressure is too low with 
the valve fully open.

Replace the propane tank or the regulator.

You are lighting a new tank for the 
first time. 

Purge any air from the lines by opening the gas lines 
and depressing the control knob for two to three 
minutes.

The propane tank valve is on but 
no gas is flowing.

Replace the hose/regulator assembly.

Low burner flame

Low pressure.

Replace the low propane tank with a full one.

The propane tank is low on fuel.

Replace the low propane tank with a full one.

The gas hose is kinked.

Check the hose and either straighten or replace it.

Obstructions in the system.

Check for obstructions at passageways and orifices.

Burner unit smoking

Carbon on the reflector and emitter 
screen.

Clean the components as needed.

Thick black smoke

Blockage in the burner assembly.

Thoroughly clean the burner.

Dimensions 

(H x W x D)

35.6-39.2 x 25.8 x 27 inches
(90.4 - 99.6 x 65.5 x 68.6 cm)

Maximum load weight

225 lbs. (102.1 kg)

Patio Heater_15-0285_V6_ENG.book  Page 17  Friday, March 6, 2015  7:55 AM