10
Troubleshooting
Problem
Possible Cause
Solution
Full-time surge protection
outlets stop providing power
to equipment. Circuit breaker
button is projecting from the
side of the unit.
Circuit breaker has
been tripped due to an
overload.
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the
circuit breaker by pressing
the button, and then turn the
UPS on.
The UPS does not perform
expected runtime.
Battery not fully
charged.
Recharge the battery by leaving
the UPS plugged in.
Battery is worn out.
Please contact Amazon about
replacement batteries.
The UPS will not turn on.
The on/off switch is
designed to prevent
damage from rapidly
turning it off and on.
Turn the UPS off. Wait
10 seconds and then turn the
UPS on.
The unit is not
connected to an AC
outlet.
The unit must be connected to a
110/120 V 50/60 Hz outlet.
The battery is worn out.
Please contact Amazon about
replacement batteries.
Mechanical problem.
Please contact Amazon.
The frequency is
outside of the operating
range of 47-63 Hz.
Turn the UPS off. Make sure the
frequency range is within
47-63 Hz. Or you can turn the
UPS on in battery mode.