Version 1.0
©Copyright 2018, Ambient LLC. All Rights Reserved.
Page 11
7.
Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1.
2.
www.ambientweather.com/chat.html
3.
Technical Support: 480-346-3380 (M-F 8am to 4pm Arizona Time)
Problem
Solution
Radio controlled clock does not update.
Be patient. Wait at least one week before
contacting Ambient Weather.
The RCC is a
shortwave signal originating near Fort Collins,
Colorado, and travels thousands of miles by
bouncing off the ionosphere. The signal is better
at night due to solar interference during the
daytime. The farther you are from Colorado, the
weaker the signal. Urban environments can also
affect the signal strength.
Locate the console at night near a window or
outer wall, and away from other radiating
sources, like wireless routers or TVs.
This will
insure the best reception possible.
If running on battery power only, test and
replace the batteries in the clock if
required.
Low batteries are often the cause for
weak reception.
Avoid placing the clock on a solid metal plate.
Avoid closed in areas.
Closed in areas such as
airports, basements, or industrial buildings are
not recommended.
Press the reset
button on the back of the clock.
The clock is off by increments of an hour.
Check your Time Zone Setting.
Make sure your
time zone is set properly in the clock settings.
