Amcrest IP2M-841EB, User Manual

Page 1: ...Amcrest IP2M 841EW IP2M 841EB 2MP ProHD Indoor POE Camera User Manual Version 1 0 4 Revised December 14th 2018 ...

Page 2: ... 1 Setting up Your Camera for the First Time 10 4 2 1 For Configuring Advanced Settings On Your Camera 10 4 2 3 For Cloud Storage and Playback 10 4 2 4 For Quick Web Access to Your Cameras 10 4 3 1 Amcrest Cloud App Setup 10 4 3 2 Amcrest View Pro Setup 12 4 4 Desktop Access Setup 15 4 5 Amcrest Cloud Desktop Setup 16 4 6 Web Access Setup AmcrestView com 16 4 7 Remote Web Access Setup 17 4 7 1 UPn...

Page 3: ...7 5 4 2 3 DDNS 38 5 4 2 4 IP Filter 39 5 4 2 5 SMTP Email 40 5 4 2 6 UPnP 41 5 4 2 7 SNMP 42 5 4 2 8 Bonjour 42 5 4 2 9 Multicast 43 5 4 2 10 802 1x 43 5 4 2 11 QoS 44 5 4 2 12 HTTPS 44 5 4 3 Event 45 5 4 3 2 Audio Detection 49 5 4 3 3 Alarm 51 5 4 3 4 Abnormality 53 5 4 3 4 1 SD Card 53 5 4 3 4 2 Network 53 5 4 3 4 3 Illegal Access 54 5 4 4 Storage 54 5 4 4 1 Schedule 55 5 4 4 2 Destination 57 ...

Page 4: ...anage Users 63 5 4 5 3 Default Settings 63 5 4 5 4 Import Export 64 5 4 5 5 Auto Maintain 64 5 4 5 6 Upgrade 65 5 4 6 Information 65 5 4 6 1 Version 65 5 4 6 2 Log 66 5 4 6 3 Online Users 66 5 5 Alarm 67 6 FAQs Troubleshooting 68 Glossary of Terms 69 FCC Statement 71 IC Warning Statement 71 Appendix A Toxic or Hazardous Materials or Elements 72 ...

Page 5: ...est camera secure and prevent unauthorized access please make sure to follow the steps below Always make sure that your camera has the latest firmware as listed on www amcrest com firmware subscribe Never use the default password for your camera Always ensure that your password is at least 810 characters long and contains a combination of lowercase characters uppercase characters as well as number...

Page 6: ...ures and Specifications 1 1 Overview Amcrest cameras are an excellent digital surveillance product that can be useful to a wide variety of users This camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices It s easy to use and can be set up in a relatively small amount of time It has various functions s...

Page 7: ...ls to allow remote and local connection with a large variety of network hardware Note There may be slight differences in functionality due to the existence of different product series 2 Device Overview The image below is a representation of your device Please refer to the following chart for information about the camera and its ports ...

Page 8: ...er For more information on how to connect your camera refer to section 4 Camera Access Setup 3 2 Installation Guide To install the camera using the included mounting bracket you will need the following items The 2 included mounting screws The 2 included wall anchors The included mounting bracket A power drill or number 2 Phillips head screwdriver Indicator Light Status Device Status Red Light is b...

Page 9: ...nd insert the screws Then using a Phillips head screw driver or drill secure the mounting bracket to the mounting surface For a detailed video on the mounting process you can visit https www youtube com watch v Sn3W3Axyy8Q t 54s 4 Camera Access Setup This section of the guide will provide the user with information on how to setup access to the camera through any of the following methods 4 1 Defaul...

Page 10: ...e If you would like to use AmcrestView com please follow the instructions outlined on section 4 6 Web Access Amcrest cameras can be used on your mobile device using the following apps Amcrest Cloud Amcrest View Pro Both apps are free and available in the App Store and Google Play store Please note each app requires an iOS 6 0 or later version Android will require a 3 0 or later version OS to run t...

Page 11: ...ge Living Room Kitchen etc and tap Next to continue 5 Scan the QR code on the back side bottom of the camera or manually enter the camera s serial number into the Enter camera S N serial number field Press Next to continue 6 If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added Tap OK to proceed ...

Page 12: ...r camera When all settings have been confirmed tap Finish For more information about the Amcrest Cloud app and its features visit amcrest com support 4 3 2 Amcrest View Pro Setup To add your PoE camera to the Amcrest View Pro app follow these steps Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router Make sure your camera and mobi...

Page 13: ...le of the screen to begin adding your PoE device 3 Tap on Add Device to add a new device to your app 4 Tap on PoE Camera 5 Next select a connection type Since we will be setting up a basic P2P connection with the device tap on P2P Connection to continue ...

Page 14: ...ve View to continue Note You can tap on the icon to verify the password Note Android users tap on Scan QR Code to access the QR code reader 8 The app will prompt you to change the password Enter a password between 8 and 32 characters and confirm the password Press OK to continue 9 Your camera is now set up and ready for use on the Amcrest View Pro app For more information about Amcrest View Pro an...

Page 15: ...l You can download the IP Config software from www amcrest com under the Support tab Apps Software The IP Config tool s interface looks like the below image After launching the IP Config tool click the Refresh button to bring up the cameras on the network Double click the camera s line item to login and connect to the camera Once logged in click the icon to open the camera s interface in a web bro...

Page 16: ...ocated on the bottom of the camera then click Next 3 On the settings page you can adjust optional preferences for your camera Once settings have been adjusted click Finish Your camera is now successfully set up for cloud access and storage 4 View your camera live or watch recorded clips using the menu button on the top of the page You can also use the Amcrest Cloud app on iOS and Android to add mo...

Page 17: ...s changed 7 Click the DDNS menu item on the left hand menu pick Amcrest DDNS from the drop down box click the checkbox next to Server Type and then click the Save button on the bottom right 8 To set a custom DDNS name fill out the Domain Name field and click Save 9 Write down the entire Domain Name field including the white text that says AmcrestDDNS com 10 Click the UPnP menu item on the left han...

Page 18: ... Click the Save button 10 Using the left hand menu go to the Connection menu and write down the TCP UDP and HTTP port number It is recommended to ensure that these port numbers are at least 5 digits long to prevent any port conflicts If need be change each of these port numbers to a 5 digit number that is less than 65535 note the numbers down and click save before proceeding to the next step 11 Go...

Page 19: ...m Call Amcrest Support using one of the following numbers Toll Free 888 212 7538 International Callers Outside of US 1 713 893 8956 USA 888 212 7538 Canada 437 888 0177 UK 203 769 2757 Email Amcrest Customer Support support amcrest com 5 Operation and Interface This section of the manual details the camera s interface as well as all the operations the camera can perform in the camera s web user in...

Page 20: ...cified in Setup Camera Video Path Audio Click this button to enable or disable audio output from the camera This feature allows the user to listen in on the audio the camera s microphone is picking up Bidirectional Talk Click and hold this button to enable bidirectional talk This feature allows the user to broadcast audio from their computer to the camera While this is active the camera s speaker ...

Page 21: ...is menu refer to section 5 2 of this user manual Section 4 This section of the Live tab shows the picture that the camera is broadcasting The bitrate is shown in the top left corner the native resolution is shown in the top right corner the time stamp is shown below the native resolution and the camera type is shown in the bottom left corner Section 5 This section of the Live tab shows the PTZ fun...

Page 22: ...pecifying time stamps the user can trim down 6 Recorded Video Panel This panel allows the user to specify what type of video they would like to playback and it also allows the user to select where to start playback from The buttons on the bottom right allow the user to select a zoom level 7 Playback Bar This panel allows the user to control playback It also allows the user to control playback spee...

Page 23: ...ge different camera settings Below is a screenshot of the setup tab There are 3 main sections to note in the Setup tab 1 Menu Bar The menu bar is composed of menu sections which when clicked display any menu items that fall under their category 2 Menu Items These menu items each open a different menu that allows the user to change specific settings for the camera 3 Menu Tab These tabs open menu op...

Page 24: ...right Please note the video may become hazy if the value is too high The recommended value ranges from 40 to 60 Contrast This slider is used to adjust playback and recorded video window contrast The value ranges from 0 to 100 The default value is 50 The larger the number is the higher the contrast is You can use this function when the whole video brightness is OK but the contrast is not correct Pl...

Page 25: ...to flip the video feed picture Flipping the picture is recommended only if the camera is mounted upside down o Note Due to specific limitations cameras 4MP and above will not be able to perform image flips in 90 or 270 degree rotations 5 4 1 1 2 Exposure This dropdown box allows the user to select the exposure type for the video feed The options are Auto Low Noise Low Motion Blur and Manual When l...

Page 26: ... return Manual This setting lets you select your shutter speed and have the gain adjust automatically Selecting customized range will let you both the shutter speed an adjust the gain manually 3D NR This radio button allows the user to turn the 3D Noise Reduction feature on or off 3D NR Level This slider allows the user to specify the 3D Noise Reduction level The value ranges from 1 100 To reset t...

Page 27: ...tings click the Save button 5 4 1 1 4 WB This dropdown box allows the user to select the white balance for the video feed The different options are Auto Sunny Night Outdoor and Customized Selecting customized opens a menu that allows the user to set specific red or blue values Below is a screenshot of this menu To reset to default settings click the Reset Defaults button To refresh the screen clic...

Page 28: ...ty of the camera The three options are Low Middle and High The higher the sensitivity the quicker the camera will change into another mode depending on the light levels D N Delay This dropdown box allows the user to set a delay in seconds for how long it takes to switch between Day and Night modes The values range from 2 seconds to 10 seconds To reset to default settings click the Reset Defaults b...

Page 29: ...et the camera s IR lights to on and off positions based on Day Night conditions This setting is usually set by default within the camera To reset to default settings click the Reset Defaults button To refresh the screen click on Refresh To save the settings click the Save button 5 4 1 7 Indicator Light This menu box allows the user to select whether the indicator light in the camera is on or off f...

Page 30: ...Management tab in the Configuration menu item Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item Profile Management This set of radio buttons allow the user to set what basis the profile management settings run on There are 3 options Normal Full Time and Schedule Normal means that the system can automatically alternate between night and day ...

Page 31: ...an range from 1f s to 25f s in PAL mode and 1f s to 30f s in NTSC mode Bit Rate Type This dropdown box allows the user to select a bit rate type The system supports two bit rate types CBR and VBR In VBR mode video quality can be set Reference Bit Rate This is the recommended bit rate value according to the resolution and frame rate selected Bit Rate This dropdown box allows the user to select a bi...

Page 32: ...pshots occur when a motion detection alarm or tampering alarm is triggered Image Size This dropdown box shows the image size By default the screenshot size is the same size as the video feed s resolution Quality This dropdown box allows the user to select image quality Quality is adjusted on a scale of 1 6 Interval This is to set snapshot frequency The value ranges from 1 to 7 seconds The maximum ...

Page 33: ...sables the feature The Input Channel Title field allows the channel title to be modified For Time the radio button enables or disables the feature Clicking the Display Weekdays checkbox will show the weekday at the end of the timestamp For Text Overlay the radio button enables or disables the feature The Input Text box allows the user to enter multiple lines of text as needed and the Text Alignmen...

Page 34: ...ayback snapshots to Click the Browse button to select a different destination folder The Playback Download field allows the user to select where to save playback video downloads to Click the Browse button to select a different destination folder The Video Clips field allows the user to select where to save video clips to Click the Browse button to select a different destination folder To reset to ...

Page 35: ...This function provides cleaner audio quality when enabled Microphone Volume This slider allows the user to select the microphone volume The value ranges from 0 to 100 The default value is 50 To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the settings click the Save button 5 4 2 Network This menu section allows the user to change ne...

Page 36: ...sk and Gateway becomes prohibited MAC Address This field shows the camera s MAC address which is unique to this device This number is read only and is used to access a local area network LAN IP Version This dropdown allows the user to select the IP version The two options are IPV4 and IPV6 IP Address This field allows the user to enter a custom IP address Subnet Mask This field allows the user to ...

Page 37: ...k the Refresh button To save the settings click the Save button 5 4 2 2 Connection The Connection menu item has two tabs Connection and ONVIF 5 4 2 2 1 Connection The Connection tab is where users can configure port connections Below is a screenshot of the Connection settings tab Below is an explanation of the fields on the Connection settings tab Max Connections This field allows the user to spec...

Page 38: ... name servers in real time to help the camera maintain a persistent address despite changes in location or configuration What this means is that even when the camera is restarted moved or reconfigured it can keep the same IP address thus allowing remote users uninterrupted access to the camera rather than having to request a new IP address to use for remote access anytime a change is made To use t...

Page 39: ...ter screen Below is an explanation of fields on the IP Filter settings screen Trusted Sites This checkbox allows the user to enable the IP Filter feature for trusted sites Add IP MAC This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list Note When accessing the camera externally please add the MAC address of the router on the PC end Remove All This butto...

Page 40: ...his checkbox allows the user to anonymously login to the server Username This field allows the user to enter the SMTP username Password This field allows the user to enter the password associated with the SMTP username Sender This field allows the user to enter the sender email address This email address will be the one that sends out all emails pertaining to the alerts and alarm emails sent by th...

Page 41: ...connect devices to the internet In the case of this camera it allows the camera to connect to the router in an easy manner to quickly allow for remote access Below is a screenshot of the UPnP settings screen Below is an explanation of fields on the UPnP settings screen Enable This checkbox allows the user to enable the UPnP function Router State This field shows the UPnP status and has two options...

Page 42: ...f fields on the SNMP settings screen SNMP Version These checkboxes allow the user to select the SNMP version to use SNMP Port This field allows the user to write in a port for SNMP to use The port can range from anywhere from 1 to 65535 Read Community This field shows which SNMP community has read access Write Community This field shows which SNMP community has write access Trap Address This field...

Page 43: ...dcast its live view to multiple computers on the same network Below is a screenshot of the multicast screen Below is an explanation of the fields in the Multicast settings screen Enable This checkbox allows the user to enable Multicast functionality Multicast Address This field allows the user to enter a multicast address Port This field allows the user to enter a multicast port To reset to defaul...

Page 44: ...rly the performance seen by the users of the network Below is a screenshot of the QoS screen Below is an explanation of the fields on the QoS screen Realtime Monitor This field allows the user to enter in a priority value for real time monitoring packets The range is between 0 63 Command This field allows the user to enter in a priority value for command packets The range is between 063 To reset t...

Page 45: ... HTTPS in the web user interface visit https www youtube com watch v gkjlaf Iuso 5 4 3 Event This menu section allows the user to change different settings for triggering events 5 4 3 1 Video Detection The video detection menu has two tabs Motion Detect and Video Tamper 5 4 3 1 1 Motion Detect This tab allows the user to modify motion detection settings Below is a screenshot of the Motion Detect t...

Page 46: ...elow is an explanation of the fields on the Motion Detect tab Enable This checkbox enables motion detection for the camera Schedule Clicking this button opens a weekly schedule that can be used to set times ...

Page 47: ...expired Detection Area Clicking this button opens a pop up screen that can be used to set detection areas o When the setup button is clicked a live stream of the video is shown The user can then set up to 4 regions each with their own region name sensitivity 1 100 and threshold 1 100 Each region has a specific color and the region selector tool is displayed when the mouse is moved to the top of th...

Page 48: ...hould be Send Email This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered Snapshot This checkbox allows the user to enable the camera to take a snapshot when a motion detection alarm is triggered To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the settings click the Save butto...

Page 49: ...arm port on the back of the camera when a video tamper alarm is triggered Alarm Delay This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be Send Email This checkbox allows the user to enable the camera to send an email when a video tampering alarm is triggered Snapshot This checkbox allows the user to enable the camera to take a snapshot w...

Page 50: ...lower the sensitivity the more audio variance is required to trigger an alarm Enable Intensity Change This checkbox enables the user to adjust sensitivity and threshold settings for audio detection o Sensitivity The higher the sensitivity the more likely that audio will trigger an alarm o Threshold The lower the threshold the more likely that audio will trigger an alarm Schedule Clicking this butt...

Page 51: ...the screen prompt alarm upload email will not be activated again After 10 seconds if system detects another alarm signal it can generate a new alarm since the anti dither time has expired Record This checkbox allows the user to enable the camera to record video when an audio detection alarm is triggered Record Delay his field specifies in seconds how long the delay between alarm activation and rec...

Page 52: ... alarm is activated During the process if the system detects another local alarm signal at the fifth second the buzzer tour snapshot record channel functions will begin another 10 seconds while the screen prompt alarm upload email will not be activated again After 10 seconds if system detects another alarm signal it can generate a new alarm since the anti dither time has expired Record This checkb...

Page 53: ...or The 3 options are No SD Card SD Card Error and Capacity Warning Enable This checkbox enables the SD Card abnormality trigger for the camera Relay Out This checkbox allows the user to enable the camera to trigger an alarm when an SD Card abnormality is detected Alarm Delay This field specifies in seconds how long the delay between alarm activation and relay alarm activation should be Send Email ...

Page 54: ...ings click the Save button 5 4 3 4 3 Illegal Access This tab allows the user to set the camera s response to an Illegal Access related abnormality Below is a screenshot of the Illegal Access tab screen Below is an explanation of the fields on the Illegal Access settings tab Enable This checkbox enables the Illegal Access abnormality trigger for the camera Login Failure This field allows the user t...

Page 55: ...hen the motion detection alarm is activated Motion recording is represented by the color yellow o Alarm Alarm recording means that the camera captures only footage when an alarm is activated Alarm recording is represented by the color red Video Recording Schedule To specify a video recording range first select the type of recording desired then click and drag on time bar for the desired date To ed...

Page 56: ...apshots when an alarm is activated Alarm recording is represented by the color red Snapshot Recording Schedule To specify a snapshot range first select the type of snapshot desired then click and drag on time bar for the desired date To edit multiple days at once drag the cursor further up or down to cover the other days o Setup Clicking this button opens a screen that allows for snapshot periods ...

Page 57: ...lendar allows the user to select days to designate as holidays Once a day is designated it can be customized to stop recording or snapshots for that day by using the Record and Snapshot checkboxes To refresh the page click the Refresh button To save the settings click the Save button 5 4 4 2 Destination This menu controls where recorded media is stored There are 4 tabs in this menu Path SD Card FT...

Page 58: ...gs Below is a screenshot of the SD Card tab Below is an explanation of the fields on the SD Card settings tab Device Name This column designates the name of the SD card that is currently in the camera Status This column designates the status of the SD card Attribute This column designates the read write attributes for the SD card By default this is Read Write Used Capacity Total Capacity This colu...

Page 59: ...ld allows the user to input the password used to login to the FTP server Remote Directory This field allows the user to specify a remote directory on the FTP to send the recorded media to Emergency Store on SD Card This checkbox allows the camera to store recorded media on the SD card in case the FTP server is unavailable To reset to default settings click the Reset Defaults button To refresh the ...

Page 60: ...he user to set how many minutes each file is comprised of Pre event Record This field allows the user to specify how many seconds before an event should be recorded Disk Full This dropdown box allows the user to designate what the camera should do when the disk is full There are 2 options Overwrite or Stop Record Mode This set of radio buttons allows the user to designate the recording mode The op...

Page 61: ...elow is an explanation of the fields on the General settings tab Device Name This field allows the user to change the device s name Language This dropdown box allows the user to change the language used in the camera Video Standard This dropdown box allows the user to select either the NTSC or PAL video standard To reset to default settings click the Reset Defaults button To refresh the page click...

Page 62: ...to select whether DST is based on the week or a specific day Start Time This dropdown box and field allow the user to enter in the start time for DST End Time This dropdown box and field allow the user to enter in the end time for DST Synchronize with NTP This checkbox allows the user to enable the camera s synchronization with an NTP server NTP Server This field allows the user to enter in an NTP...

Page 63: ...available on the camera No This column shows the user s number on the user list User Name This column shows the usernames of the different accounts on the camera Group Name This column shows the group of the different accounts on the camera Description This column shows a description of the account Modify This column allows the user to modify the user account Delete This column allows the user to ...

Page 64: ...recovered after the camera has been returned to its factory default settings 5 4 5 4 Import Export This screen allows the user to import or export settings from the camera Below is a screenshot of the Import Export screen To import settings click the Import button To export settings click the Export button 5 4 5 5 Auto Maintain This screen allows the user to set auto maintenance settings for the c...

Page 65: ...e for your camera follow the steps provided below Go to amcrest com firmware subscribe You will be taken to an Amcrest firmware downloads page Search for the model number of your camera and download the latest firmware file Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded Once the firmware file has been imported...

Page 66: ...nshot of the Log screen To view logs for a specific time period modify the start time and end time fields choose the type of event system setting data event record manage users clear log and click search To back up the log click the Backup button To clear the log click the Clear button 5 4 6 3 Online Users This screen allows the user to see which users are online Below is a screenshot of the Onlin...

Page 67: ...he checkboxes allow the user to narrow down which alarms they want to see in the alarm log Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt Click the Browse button to search for a custom alarm sound to use 5 6 Logout Clicking the logout b...

Page 68: ...to resolve the issue Log into your camera s web user interface via a laptop or PC Navigate to Setup System General Click on the Date Time tab Click on PC Sync to sync the date and time Click Save to save and apply the new date and time settings 5 Motion detection does not work Below are a few possible reasons why this may be occurring The motion detection time period may be incorrectly configured ...

Page 69: ...larm input signal is not correctly configured There are two loops connected to one alarm device 11 Downloaded files cannot be played back Below are a few possible reasons why this may be occurring The media player software on the PC may not be able to read the file format The PC may not have DirectX 8 1 or higher The PC may not have Windows XP or higher 12 When I login via HTTPS a dialogue says th...

Page 70: ...s a network protocol for encapsulating Point to Point Protocol data packets inside Ethernet frames QR Code Quick Response code is a type of digital barcode that enables devices to share complex data strings quickly Record Delay Record Delay specifies in seconds how long the delay between alarm activation and recording should be Relay Out Relay Out triggers a connected alarm connected to the alarm ...

Page 71: ... encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 4 RF exposure warning This equipment mu...

Page 72: ...azardous Materials or Elements Component Name Toxic or Hazardous Materials or Elements Pb Hg Cd Cr VI PBB PBDE Sheet Metal Case Plastic Parts Panel Circuit Board Fastener Wire and Cable Ac Adapter Packing Material Accessories ...

Page 73: ...s in the parts is above the relevant threshold of the SJ T11363 2006 standard During the environmental friendly use period EFUP period the toxic or hazardous substance or elements contained in products will not leak or mutate so that the use of these substances or elements will not result in any severe environmental pollution any bodily injury or damage to any assets The consumer is not authorized...