Amcrest IP2M-851EB, User Manual

Page 1: ...Amcrest IP2M 851EW IP2M 851EB 2MP UltraHD Vandal Dome POE Camera User Manual Version 1 0 4 Revised December 19th 2018 ...

Page 2: ...lation Guide 7 4 Camera Access Setup 8 4 1 Default Username and Password 8 4 2 How to Setup the Camera 8 4 3 App Setup 9 4 4 Desktop Access Setup 14 4 5 Amcrest Cloud Desktop Setup 15 4 6 Web Access Setup AmcrestView com 15 4 7 Remote Web Access Setup 16 5 Operation and Interface 18 5 2 Playback 20 5 4 Setup 22 5 5 Alarm 61 6 FAQs Troubleshooting 62 Glossary of Terms 63 FCC Statement 65 IC Warning...

Page 3: ...r Support support amcrest com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access please make sure to follow the steps below Always make sure that your camera has the latest firmware as listed on www amcrest com firmware Never use the default password for your camera Always ensure that your password is at least 810 characters long and contains a combinatio...

Page 4: ...s use an air blower or a microfiber cloth 7 Accessories Be sure to use only the accessories recommended by manufacturer Before installation please open the package and check to ensure that all the components are present Contact the retailer that you purchased from or Amcrest directly if anything is broken or missing in the package 1 Features and Specifications 1 1 Overview Amcrest provide an excel...

Page 5: ...ow remote and local connection with a large variety of network hardware Note There may be slight differences in functionality due to the existence of different product series IMPORTANT Due to specific hardware limitations within your camera it is important to note that these devices will not be able to automatically pan tilt or pivot in either the app or via the web UI on a computer For this reaso...

Page 6: ...nd installation of your camera 3 1 Connection Guide The camera initially should be connected via the following method This camera uses a POE cable to enable connection to the camera via a PC as well as to power the camera 3 2 Installation Guide To install the camera on a ceiling or wall please reference the below diagram as well as the steps Note Prior to installation please ensure that the instal...

Page 7: ...a s cable will be exiting through the wall or ceiling surface please be sure to drill an exit hole and pull the cable through 5 If the camera s cable will be exiting through the side of the camera route the cable through the U shaped channel on the side of the enclosure 6 Align the camera with the installation sticker then line up the 3 screw holes in the camera pedestal to the three plastic expan...

Page 8: ...ogged in it is highly recommended to change the password for security reasons Username admin Password admin Note Logging in for the first time will prompt the user to change the password to the admin account 4 2 How to Setup the Camera To make your experience with your Amcrest camera easy and simple we ve provided multiple ways to set up view and operate your camera depending on your needs Please ...

Page 9: ...le in the App Store and Google Play store Please note each app requires an iOS 6 0 or later version Android will require a 3 0 or later version OS to run these apps For purposes of this guide we will use iOS though both apps The App Interface may differ slightly from the screenshots below as updates are released Below you ll find instructions on how to set up your camera up on the Amcrest cloud ap...

Page 10: ... the QR code on the back side bottom of the camera or manually enter the camera s serial number into the Enter camera S N serial number field Press Next to continue 6 If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added Tap OK to proceed ...

Page 11: ...r camera When all settings have been confirmed tap Finish For more information about the Amcrest Cloud app and its features visit amcrest com support 4 3 2 Amcrest View Pro Setup To add your PoE camera to the Amcrest View Pro app follow these steps Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router Make sure your camera and mobi...

Page 12: ...le of the screen to begin adding your PoE device 3 Tap on Add Device to add a new device to your app 4 Tap on PoE Camera 5 Next select a connection type Since we will be setting up a basic P2P connection with the device tap on P2P Connection to continue ...

Page 13: ...ve View to continue Note You can tap on the icon to verify the password Note Android users tap on Scan QR Code to access the QR code reader 8 The app will prompt you to change the password Enter a password between 8 and 32 characters and confirm the password Press OK to continue 9 Your camera is now set up and ready for use on the Amcrest View Pro app For more information about Amcrest View Pro an...

Page 14: ...g Use one of the following web browsers Safari Internet Explorer or Google Chrome To easily connect to the camera s interface install and run the Amcrest IP Config tool You can download the IP Config software from www amcrest com under the Support tab Apps Software The IP Config tool s interface looks like the below image After launching the IP Config tool click the Refresh button to bring up the ...

Page 15: ...ra to power and wait 30 seconds for the camera to start up and initialize 2 Using a web browser on your PC or Mac visit www amcrest com cloud and register for a cloud account Once registered click the Add Camera button Select Amcrest give the camera a name and enter the camera s SN located on the bottom of the camera then click Next 3 On the settings page you can adjust optional preferences for yo...

Page 16: ... your camera open the main menu then go to Setup Network 6 Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed 7 Click the DDNS menu item on the left hand menu pick Amcrest DDNS from the drop down box click the checkbox next to Server Type and then click the Save button on the bottom right 8 To set a custom DDNS name fill out the Domain Name field and cl...

Page 17: ...y in the IP address field 9 Click the Save button 10 Using the left hand menu go to the Connection menu and write down the TCP UDP and HTTP port number It is recommended to ensure that these port numbers are at least 5 digits long to prevent any port conflicts If need be change each of these port numbers to a 5 digit number that is less than 65535 note the numbers down and click save before procee...

Page 18: ...s not working please contact Amcrest Support via one of the following options Visit http amcrest com contacts and use the email form Call Amcrest Support using one of the following numbers Toll Free 888 212 7538 International Callers Outside of US 1 713 893 8956 USA 888 212 7538 Canada 437 888 0177 UK 203 769 2757 Email Amcrest Customer Support support amcrest com 5 Operation and Interface This se...

Page 19: ...ecified in Setup Camera Video Path Section 3 This bar allows the user to change video settings for the live playback screen See the below table for an explanation of the video settings Button Function Name Function Description Image Adjustment This button opens the image adjustment toolbar which allows the user to adjust brightness contrast saturation and hue for the live feed s picture Adapt Orig...

Page 20: ...the camera type is shown in the bottom left corner 5 2 Playback The Playback tab allows the user to playback the camera s recorded video Below is a screenshot of the Playback tab This is the interface for the playback menu There are 7 main sections 1 Quick Actions This panel allows the user to zoom in on playback footage take a snapshot of the playback footage or open the help menu 2 File Menu Thi...

Page 21: ...ons on the bottom right allow the user to select a zoom level 7 Playback Bar This panel allows the user to control playback It also allows the user to control playback speed and playback volume Clicking the File List opens the following screen on the sidebar This allows the user to select files for download Select the files by clicking the checkbox next to each file and then click to download the ...

Page 22: ...as well as view or modify existing accounts For more information on Amcrest Cloud visit amcrest com support 5 4 Setup The Setup tab allows the user to change different camera settings Below is a screenshot of the setup tab There are 3 main sections to note in the Setup tab ...

Page 23: ...The 3 options are Day Night and Normal Brightness This slider is used to adjust playback and recorded video window brightness The value ranges from 0 to 100 The default value is 50 The larger the number the brighter the video is When you input the value here the bright section and the dark section of the video will be adjusted accordingly You can use this function when the whole video is too dark ...

Page 24: ...o adjust the gamma of the video The larger the number the brighter the video is The default value is 50 and the recommended value ranges from 40 to 60 Mirror This radio button allows the user to turn the mirroring feature on or off Turning mirroring on will mirror the picture Flip This dropdown box allows the user to flip the video feed picture Flipping the picture is recommended only if the camer...

Page 25: ...rn Manual This setting lets you select your shutter speed and have the gain adjust automatically Selecting customized range will let you both the shutter speed an adjust the gain manually 3D NR This radio button allows the user to turn the 3D Noise Reduction feature on or off 3D NR Level This slider allows the user to specify the 3D Noise Reduction level The value ranges from 1 100 To reset to def...

Page 26: ...ows the user to select the white balance for the video feed The different options are Auto Sunny Night Outdoor and Customized Selecting customized opens a menu that allows the user to set specific red or blue values Below is a screenshot of this menu To reset to default settings click the Reset Defaults button To refresh the screen click on Refresh To save the settings click the Save button 5 4 1 ...

Page 27: ...vity of the camera The three options are Low Middle and High The higher the sensitivity the quicker the camera will change into another mode depending on the light levels D N Delay This dropdown box allows the user to set a delay in seconds for how long it takes to switch between Day and Night modes The values range from 2 seconds to 10 seconds To reset to default settings click the Reset Defaults...

Page 28: ...et the camera s IR lights to on and off positions based on Day Night conditions This setting is usually set by default within the camera To reset to default settings click the Reset Defaults button To refresh the screen click on Refresh To save the settings click the Save button 5 4 1 7 Indicator Light This menu box allows the user to select whether the indicator light in the camera is on or off f...

Page 29: ...allow the user to set what basis the profile management settings run on There are 3 options Normal Full Time and Schedule Normal means that the system can automatically alternate between night and day based on the profiles for each Full Time means that the system sticks to one profile the entire time it is running Schedule allows the user to dictate which times of the day are designated for the da...

Page 30: ...ed bit rate value according to the resolution and frame rate selected Bit Rate This dropdown box allows the user to select a bit rate Frame Interval This field allows the user to set the P frame amount between two I frames The value ranges from 1 to 150 seconds Default value is 50 Recommended value is frame rate 2 Watermark Settings This function allows the user to verify if the video has been tam...

Page 31: ...Image Size This dropdown box shows the image size By default the screenshot size is the same size as the video feed s resolution Quality This dropdown box allows the user to select image quality Quality is adjusted on a scale of 1 6 Interval This is to set snapshot frequency The value ranges from 1 to 7 seconds The maximum setting for a customized interval is 3600s picture To reset to default sett...

Page 32: ...sables the feature The Input Channel Title field allows the channel title to be modified For Time the radio button enables or disables the feature Clicking the Display Weekdays checkbox will show the weekday at the end of the timestamp For Text Overlay the radio button enables or disables the feature The Input Text box allows the user to enter multiple lines of text as needed and the Text Alignmen...

Page 33: ...rowse button to select a different destination folder The Video Clips field allows the user to select where to save video clips to Click the Browse button to select a different destination folder To reset to default settings click the Reset Defaults button To save the settings click the Save button 5 4 2 Network This menu section allows the user to change network settings for the camera 5 4 2 1 TC...

Page 34: ...btain an IP address from another network device such as a server or more commonly a router When the DHCP function is enabled the user cannot modify the IP address Subnet Mask or Default Gateway as these values are obtained from the DHCP function To view the current IP address DHCP needs to be disabled Note When PPPoE is enabled modification of the IP Address Subnet Mask and Gateway becomes prohibi...

Page 35: ... of the fields on the P2P settings tab Enable This checkbox allows the user to enable the P2P feature for the camera This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app It is enabled by default Status This field displays the status of the P2P connection Once the camera is connected to a device this field should display the word Online S N This ...

Page 36: ...r Datagram Protocol UDP port number The default value is 37778 HTTP Port This field designates the Hypertext Transfer Protocol HTTP port number The default value is 80 RTSP Port This field designates the Real Time Streaming Protocol RTSP port number The default value is 554 HTTPS This field enables the use of the HTTPS protocol for accessing the camera HTTPS Port This field designates the Hypertex...

Page 37: ...rs will need to setup an account with a DDNS service The camera supports a variety of DDNS services such as Quick DDNS NO IP DDNS CN99 DDNS and Dyndns DDNS Based on which service is selected different options may show on this screen For purposes of this guide AmcrestDDNS will be used AmcrestDDNS is a free DDNS service provided by Amcrest and it must be renewed every year A renewal reminder email w...

Page 38: ...camera externally please add the MAC address of the router on the PC end Remove All This button allows the user to remove all sites from the trusted IP MAC list To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the settings click the Save button 5 4 2 5 SMTP Email This screen allows for the configuring of email settings to permit the ...

Page 39: ...l that is sent to the receivers Recipients This field allows the user to enter the receiver email address These email addresses are the ones that will receive any emails pertaining to alert and alarm emails sent by the camera Up to 3 email addresses can be entered in this field Interval This field allows the user to define in seconds how long the system should wait between sending emails This prev...

Page 40: ...rth column shows the Internal Port used by that service to establish communication from the router to the camera To edit this click the pencil button in the modify column for that line item o The fifth column shows the External Port used by that service to establish communication from the router to the internet To edit this click the pencil button in the modify column for that line item o The sixt...

Page 41: ...s the user to write in a trap port number The trap port number should not be the same as the SNMP port Note This feature may not be available on all models To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the settings click the Save button 5 4 2 8 Multicast Multicast is a feature that enables the camera to broadcast its live view to ...

Page 42: ...a screenshot of the QoS screen Below is an explanation of the fields on the QoS screen Realtime Monitor This field allows the user to enter in a priority value for real time monitoring packets The range is between 0 63 Command This field allows the user to enter in a priority value for command packets The range is between 063 To reset to default settings click the Reset Defaults button To refresh ...

Page 43: ... HTTPS in the web user interface visit https www youtube com watch v gkjlaf Iuso 5 4 3 Event This menu section allows the user to change different settings for triggering events 5 4 3 1 Video Detection The video detection menu has two tabs Motion Detect and Video Tamper 5 4 3 1 1 Motion Detect This tab allows the user to modify motion detection settings Below is a screenshot of the Motion Detect t...

Page 44: ...elow is an explanation of the fields on the Motion Detect tab Enable This checkbox enables motion detection for the camera Schedule Clicking this button opens a weekly schedule that can be used to set times ...

Page 45: ...shot record channel functions will begin another 10 seconds while the screen prompt alarm upload email will not be activated again After 10 seconds if system detects another alarm signal it can generate a new alarm since the anti dither time has expired Detection Area Clicking this button opens a pop up screen that can be used to set detection areas o When the setup button is clicked a live stream...

Page 46: ...a to trigger a connected alarm connected to the alarm port on the back of the camera when a motion detection alarm is triggered Alarm Delay This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be Send Email This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered Snapshot This checkbox al...

Page 47: ...tamper alarm is triggered Alarm Delay This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be Send Email This checkbox allows the user to enable the camera to send an email when a video tampering alarm is triggered Snapshot This checkbox allows the user to enable the camera to take a snapshot when a video tampering alarm is triggered To rese...

Page 48: ... alarm when an SD Card abnormality is detected Alarm Delay This field specifies in seconds how long the delay between alarm activation and relay alarm activation should be Send Email This checkbox allows the user to enable the camera to send an email when an SD Card abnormality is detected To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To ...

Page 49: ...age click the Refresh button To save the settings click the Save button 5 4 3 3 3 Illegal Access This tab allows the user to set the camera s response to an Illegal Access related abnormality Below is a screenshot of the Illegal Access tab screen Below is an explanation of the fields on the Illegal Access settings tab Enable This checkbox enables the Illegal Access abnormality trigger for the came...

Page 50: ...rding is represented by the color green o Motion Motion Detection recording means that the camera captures only footage when the motion detection alarm is activated Motion recording is represented by the color yellow o Alarm Alarm recording means that the camera captures only footage when an alarm is activated Alarm recording is represented by the color red Video Recording Schedule To specify a vi...

Page 51: ...sented by the color yellow o Alarm Alarm means that the camera only takes snapshots when an alarm is activated Alarm recording is represented by the color red Snapshot Recording Schedule To specify a snapshot range first select the type of snapshot desired then click and drag on time bar for the desired date To edit multiple days at once drag the cursor further up or down to cover the other days o...

Page 52: ...d it can be customized to stop recording or snapshots for that day by using the Record and Snapshot checkboxes To refresh the page click the Refresh button To save the settings click the Save button 5 4 4 2 Destination This menu controls where recorded media is stored There are 4 tabs in this menu Path SD Card FTP and NAS 5 4 4 2 1 Path This tab is where the user can designate a path for recorded ...

Page 53: ...e SD Card settings tab Device Name This column designates the name of the SD card that is currently in the camera Status This column designates the status of the SD card Attribute This column designates the read write attributes for the SD card By default this is Read Write Used Capacity Total Capacity This column shows the available memory on the SC card Read Only This button allows the user to d...

Page 54: ... the FTP server is unavailable To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the settings click the Save button 5 4 4 2 4 NAS This tab is where the user can change NAS settings Below is a screenshot of the NAS tab Below is an explanation of the fields on the NAS settings tab Enable This checkbox allows the user to enable NAS uploa...

Page 55: ...This menu redirects the user to the Amcrest Cloud web site At this website amcrestcloud com users can register for new accounts as well as view or modify existing accounts For more information on Amcrest Cloud visit amcrestcloud com 5 4 5 System This menu section allows the user to change general settings for the camera 5 4 5 1 General This menu controls where general settings are configured There...

Page 56: ... Start Time This dropdown box and field allow the user to enter in the start time for DST End Time This dropdown box and field allow the user to enter in the end time for DST Synchronize with NTP This checkbox allows the user to enable the camera s synchronization with an NTP server NTP Server This field allows the user to enter in an NTP server Port This field allows the user to enter in the port...

Page 57: ...erent accounts on the camera Description This column shows a description of the account Modify This column allows the user to modify the user account Delete This column allows the user to delete a user account Note The admin account cannot be deleted Authority List This box shows which user rights authorities are assigned to an account Add User This button allows the user to add a new user to the ...

Page 58: ...a screenshot of the Auto Maintain screen Below is an explanation of the fields on the Auto Maintain screen Auto Reboot This checkbox allows the user to enable the auto reboot function The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot Auto Delete Old Files This checkbox allows the user to enable the auto del...

Page 59: ...e the firmware file has been imported click Upgrade The device will reset return to the web user interface The upgrade is now complete Note When upgrading the camera s firmware do not disconnect the internet or power from the camera 5 4 6 Information This menu section allows the user to view information about the camera for reference purposes 5 4 6 1 Version This screen allows the user to see vari...

Page 60: ...nd click search To backup the log click the Backup button To clear the log click the Clear button 5 4 6 2 1 Remote Log This tab allows the user to enable and access remote logs within the camera Below is a screenshot of this menu To use this menu check the enable check box to enable remote log functionality Enter the IP address port number and device number of the device you would like to pull rem...

Page 61: ...s the alarm log and all the alarm instances that have occurred The checkboxes allow the user to narrow down which alarms they want to see in the alarm log Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt Click the Browse button to search ...

Page 62: ...via a laptop or PC Navigate to Setup System General Click on the Date Time tab Click on PC Sync to sync the date and time Click Save to save and apply the new date and time settings 5 Motion detection does not work Below are a few possible reasons why this may be occurring The motion detection time period may be incorrectly configured Motion detection zone setup is not correctly configured Motion ...

Page 63: ... file format The PC may not have DirectX 8 1 or higher The PC may not have Windows XP or higher 12 When I login via HTTPS a dialogue says the certificate has expired or is not valid yet Ensure the PC has the same time as the camera s system time Glossary of Terms Abnormality Any malfunction in terms of storage of data to the SD card Alarm Delay The gap in time between alarm activation and Relay al...

Page 64: ...a strings quickly Record Delay Record Delay specifies in seconds how long the delay between alarm activation and recording should be Relay Out Relay Out triggers a connected alarm connected to the alarm port on the back of the camera when an alarm on the camera is triggered S N S N stands for serial number The S N is unique to each camera and can be used to connect to different Amcrest apps and se...

Page 65: ... encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 4 RF exposure warning This equipment mu...

Page 66: ...concentration of the hazardous substance of at least one of all homogeneous materials in the parts is above the relevant threshold of the SJ T11363 2006 standard During the environmental friendly use period EFUP period the toxic or hazardous substance or elements contained in products will not leak or mutate so that the use of these substances or elements will not result in any severe environmenta...

Page 67: ...ch kind of substances or elements please return to the corresponding local authorities to process according to your local government statutes Note To view setup videos for many of the steps outlined in this guide go to http amcrest com videos This user manual is for reference only Slight differences may be found in the user interface All the designs and software here are subject to change without ...