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The following revised warranty procedures will be implemented and effective March 1, 2002.
1) All products will now be shipped with an individual bar code attached.
2) The bar code will include some or all of the following information.
A) Date of Manufacture
B) Serial Number
C) Private Code
D) Part Number
3) Warranty Cards are no longer required to be eligible to receive technical support and service.
4) Each individual product is warranted under the TouchTronics Limited Warranty program for
1 full year from date of purchase or a
maximum
of 2 years from the date of manufacture.
5) No product will be covered under the TouchTronics Limited Warranty program that has a
manufacture date older than 2 years.
6) To receive technical support or warranty service, simply call our technical support center
during regular business hours.
7) To enable our technical support staff to better serve you, please have the following
information available when you call.
Manufacture
Purchase
Installation
Date Of:
Dealer Name
Dealer Phone
Make / Model
Vehicle Information:
Part Number
Serial Number
Private Code
Product Information:
Please fill in all pertinent information at
the time of purchase or installation
TouchTronics, Inc. Warranty Policies and Procedures
R.E.S.C.U.E. Remote Control System
Manual C841.N2
Section One
Seller will warrant any product originally manufactured or assembled and sold by seller for a period of
up to
TWO YEARS
(24 months) from the original date
of manufacture or
ONE YEAR
(12 months) from the original retail sale or O.E.M. in-service date.
Section Two
The following are in lieu of all warranties; expressed; implied; or statutory, including but not limited to, any implied warranty of merchantability of fitness for a
particular purpose and of any other warranty obligation on the part of seller. Seller, except as otherwise hereinafter provided, warranty the goods against faulty
workmanship or the use of defective materials for a period of
up to
TWO YEARS
(24 months) from the original date of manufacture or
ONE YEAR
(12
months) from the original retail or O.E.M. in-service date.
Sellers sole and exclusive liability shall by (at sellers option) to repair; replace; or credit buyer for such goods which are returned by buyer during the applicable
warranty period set forth above, provided that (I) seller is promptly notified in writing or phone upon discovery by buyer that such goods failed to conform and
an explanation of any alleged deficiencies, (II) such goods are returned to seller, (III) sellers examination of such goods shall disclose that such alleged
deficiencies actually exist and were not caused by accident, misuse, neglect, alteration, improper installation, unauthorized repair or improper testing. If seller
elects to repair or replace such goods, seller shall have a reasonable time to make such repairs or replace such goods.
Sellers warranties as herein above set forth shall not be enlarged, diminished, or affected by, and no obligation or liability shall arise or grow out of, sellers
rendering of technical advice or service.
Damage to products caused by the customer or during installation cannot be claimed under this warranty. All devices returned that are not covered under the
sellers warranty policy, will be charged a minimum of $25.00 for evaluation plus additional charges for components and labor to repair the device not to exceed
the original selling price. Seller considers the following to be typical examples of customer or installation damage: burned or broken traces on the printed
circuit board, burned or damaged components, dirt or water residue on the printed circuit board or inside the case, modifications by the customer, broken cases
or housings and dead batteries
Section Three
A return material authorization number (RMA) must be issued by seller before any product is returned for evaluation or repair. Warranty repairs must be
completed at authorized repair facilities.
Warrantypolicy1 rev a.doc
01.01.03 rev a
09.30.98 rev int
Effective January 1, 2003
Limited One (1) Year Warranty
