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15

for Generations to Come

ONE-YEAR LIMITED WARRANTY

American Comfort Worldwide LLC (“ACW”) warrants this unit to the original retail purchaser (“Purchaser”) purchasing 

only in the 48 Contiguous States and Canada, for one year from the date of purchase, against defects in material and 

workmanship under normal use and service . Should your unit prove defective within one year from the date of purchase, 

please follow our return procedure to return the defective unit. Within the first 30 days, ACW is responsible for the freight 

cost to and from our authorized service center for all units with an ACW authorized RMA . After 30 days and up to life of 

warranty (12 months), customer is responsible for freight costs to and from our authorized service center .

ACW’s sole obligation under this warranty is to replace, or at ACW’s discretion, to repair, free of charge, all defective parts, 

for a period of one (1) year from date of original purchase . All replacement parts and units will be new, remanu-factured, 

or refurbished . ANY IMPLIED WARRANTY OF MERCHANTABILITY IS SIMILARLY LIMITED TO ONE (1) YEAR FROM 

DATE OF ORIGINAL PURCHASE AND NO ACTION BASED UPON ANY IMPLIED WARRANTY OF MERCHANTABILITY 

OR OTHERWISE MAY BE COMMENCED AFTER EXPIRATION OF ONE (1) YEAR FROM DATE OF ORIGINAL RETAIL 

PURCHASE . Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not 

apply to you . Proof of Purchase (i .e . copy of receipt) must be sent with the unit .

The provisions of this warranty shall not apply to any product which in ACW’s judgment has been (1) subject to misuse 

or neglect . (2) damaged in an accident . (3) used for a purpose for which it was not designed, or (4) repaired or altered in 

any way that adversely affected its performance or reliability. Do not attempt to “open unit”, except for filter replace-ment. 

Opening unit will void manufacturer’s warranty .
THIS WARRANTY DOES NOT COVER
Damage, accidental or otherwise, to the unit while in the possession of the consumer not caused by a defect in material or 

workmanship .
Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the 

instructions .

Damage to the finish of the case, or other appearance parts caused by the wear.

Damage caused by repairs or alterations of the unit by anyone other than those authorized by American Comfort 

Worldwide .
Freight and Insurance cost for the warranty service beyond 30 days from date of purchase up to life of warranty (12 

months) .

This warranty covers only new products purchased from our authorized dealers or retailers . It does not cover used, 

salvaged, or refurbished products .

To obtain warranty service, the defective product or part must be shipped or delivered to: American Comfort World-wide, 

the Manufacturer . If warranty applies under ACW’s approved terms, all Shipping charges and insurance are covered by 

purchaser .

AMERICAN COMFORT WORLDWIDE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT 

ANY OTHER (LIABILITY IN CONNECTION WITH ITS PRODUCTS, THERE ARE NO WARRANTIES WHICH EXTEND 

BEYOND THE DESCRIPTION ON THE FACE HEREOF . NO RESPONSIBILITY IS ASSUMED FOR INCIDENTAL 

OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OF AN ACW PRODUCT, NOR FOR THE 

DAMAGES DUE TO ACCIDENT, ABUSE, LACK OF RESPONSIBLE CARE, THE AFFIXING OF ANY UNAUTHORIZED 

ATTACHMENT, LOSS OF PARTS, OR USE AT A VOLTAGE OTHER THAN SPECIFIED . Some states do not allow the 

exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you . ACW disclaims 

all liabilities for defects or damages caused by use of replacement parts obtained from or by service at any service center 

other than American Comfort Worldwide, the Manufacturer .

This warranty gives you specific legal rights, and you may also have other rights which vary from 

state to state .

Summary of Contents for ACW0063

Page 1: ...er ready ATTACH YOUR RECEIPT HERE Purchase Date ____________Serial Number located on back of unit __________________ American Comfort is a registered trademark All Rights Reserved for Generations to Come for Generations to Come INFRARED QUARTZ HEATER MODEL ACW0063 For maintenance questions contact American Comfort at 1 877 645 0299 For sales inquiries contact Sylvane at 1 800 934 9194 ...

Page 2: ...TS Package Contents 3 Safety Information 4 Frequently Asked Questions 6 Preparation 8 Control Panel 9 Remote Control 10 Operating Instructions 11 Care and Maintenance 13 Troubleshooting 14 One Year Limited Warranty 15 Replacement Parts List 16 ...

Page 3: ... Infrared Heater 1 B Remote Control 1 C Control Panel preassembled to Infrared Heater A 1 D Filter Cover preassembled to Infrared Heater A 1 E Temperature Sensor preassembled to Infrared Heater A 1 F Master Power Switch preassembled to Infrared Heater A 1 G Caster Wheels preassembled to Infrared Heater A 4 ...

Page 4: ...en not in use Do not operate any heater with a damaged cord or plug or after the heater malfunctions has been dropped or damaged in any manner Contact the manufacturer for resolution options 1 877 645 0299 Do not use outdoors Exposure to outdoor elements such as rain snow sun wind or extreme temperatures may cause the heater to become a safety hazard This heater is not intended for use in bathroom...

Page 5: ...ter reach a certain temperature that could cause overheating or possible fire the heater will automatically shut off WARNING This heater has a voltage rating of 120 volts The cord has a three blade grounding type plug An adapter is available for connecting three blade grounding type plugs to two slot receptacles The grounding plug extending from the adapter must be connected to a permanent ground ...

Page 6: ...ll parts may be purchased through the manufacturer if your product is out of warranty If you feel that the elements are definitely faulty right out of the box contact technical support at 1 877 645 0299 A representative can then direct you to the next step Q Once I plug the unit in and turn it on how long will it take to heat my room A The heating process begins immediately upon powering on and se...

Page 7: ...ircuit meets these requirements verify with a certified electrician WARNING Risk of fire damage to property or injury may result if requirements are not met Q Why does my heater s fan continue to run after the set temperature is reached or the power is turned off A This is normal The heater s fan will continue to run even after the heater automatically cycles down The fan continues to run so that ...

Page 8: ...ossible Q How does the ECO setting work A The ECO mode on your heater is a program that attempts to keep the temperature strictly at a warm 68 F This also helps with efficiency as it is programmed to 1 Increase the wattage used to 1500W if the temperature drops below 64 4 F 2 Gradually reduce the wattage used as it approaches 66 2 F and 3 Stop heating when 68 F is achieved This is considered an Ec...

Page 9: ... 6 Mode Button Toggles between the three available modes 7 Low Heat Indicator Indicates when Low Heat mode is on 8 Temp Up Button Increases the set temperature 9 High Heat indicator Indicates when High Heat mode is on 10 Temp Down Button Decreases the set temperature 11 Timer Indicator Light Indicates when the timer function is active 12 Timer button Engages the on off timer function 13 Fahrenheit...

Page 10: ...wers the heater on or off 2 Temp Up Button Increases your set temperature 3 Temp Down Button Decreases the set temperature 4 Mode Button Toggles between the three available modes 5 Timer Power Button Engages the on off timer function 6 C F Button Alternates between Celsius and Fahrenheit readout ...

Page 11: ...at down is 1000 W ECO mode is an Economic Energy Saving Function When ECO mode is chosen the heater will operate to maintain a constant warm 68 F 2 HIGH LOW ECO MODE MODE C B 3 Set the thermostat by pressing the arrows on the control panel C or the remote control B You can set the temperature on the heater anywhere between 59 F and 86 F or between 15 C and 30 C Once you have chosen the desired tem...

Page 12: ...IMER TIMER 5 To set the timer to power on while powering off the unit press the Timer button on the control panel C Note The timer power on function can only be set when the heater is in power off mode The digital display on the control panel C will indicate time value for the timer Press the Timer button repeatedly to change the number value between a range of 0 to 12 hours in 1 hour intervals Th...

Page 13: ...merse the heater in water 4 Wait until the unit is completely dry before use 5 If you will not be using the heater for a while take the batteries out of the remote control and store for future use 6 Store the heater in a cool dry location when not in use To prevent dust and dirt build up use the original packaging to repack the unit CLEANING THE AIR FILTER 1 Clean the air filter 3 after three mont...

Page 14: ...at the main fuse box is not working 3 The battery in the remote control is dead 4 The thermostat on the heater is set lower than the room temperature 1 Plug the power cord into an electrical outlet 2 Check the electricity at the main fuse box 3 Replace the batteries in the remote control 4 Increase the thermostat temperature on the heater for a higher heat setting ...

Page 15: ... replace ment Opening unit will void manufacturer s warranty THIS WARRANTY DOES NOT COVER Damage accidental or otherwise to the unit while in the possession of the consumer not caused by a defect in material or workmanship Damage caused by consumer misuse tampering or failure to follow the care and special handling provisions in the instructions Damage to the finish of the case or other appearance...

Page 16: ...77 645 0299 8 a m 5 p m EST Monday Friday or www americancomfort com PART DESCRIPTION PART A Control panel HXW405 B Fan HXW431 C Power board HXW453 D Tip over switch HXW450 E Auto Thermostat HXW461 F Manual Thermostat HXW464 G Infrared tube HXW423 H Power switch HXW435 I Temperature sensor HXW448 J Remote control HXW412 A B C F D H I J G E For maintenance questions contact American Comfort at 1 87...

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