Appendices
39
APPENDIX C
IN CASE OF TROUBLE
If a problem occurs, review the section of the manual which
covers the activity associated with the problem. If necessary,
consult the
Troubleshooting Guide
on the following pages.
If the problem cannot be solved, you may have to contact your
dealer or the factory. When you call for support, the represen-
tative will ask you to provide specific information about the
installation. To save time, spend a few minutes getting orga-
nized before you telephone.
Before calling your dealer or Technical Support, write down
the following information:
• The serial number of your Simplex.
• The make and model of each piece of hardware connected
to the Simplex.
• Approximate date of purchase and of installation.
• The symptoms you have observed.
NOTE: Please do not return any product to the Factory with-
out first obtaining a Return Authorization (RA) number.
Failure to do so can result in a significant delay in pro-
cessing your repair. To obtain an authorization num-
ber, contact Technical Support.
Sensormatic Video Products Division
Technical Support
+1 (619) 642-2400