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When cleaning your toilet, wash it with mild, soapy water, rinse thoroughly with clear water and dry with a soft cloth. 

WARNING: 

Do not use in-tank cleaners. These products can seriously corrode fittings in the tank. This damage can cause leakage and property damage. 

American Standard shall not be responsible or liable for any damage caused by the use of in-tank cleaners. 

CARE AND CLEANING

In the United States:

American Standard Brands

P.O. Box 6820

Piscataway, New Jersey 08855

Attention: Director of Customer Care

For residents of the United States, warranty 
information may also be obtained by calling 

the following toll free number: (800) 442-1902

www.americanstandard.com

In Canada:

AS Canada, ULC

5900 Avebury Rd.  

Mississauga, Ontario 

Canada L5R 3M3

Toll Free:  (800) 387-0369

www.americanstandard.ca

In Mexico:

American Standard B&K Mexico

S. de R.L. de C.V.
Via Morelos #330

Col. Santa Clara

Ecatepec 55540 Edo. Mexico

Toll Free: 01-800-839-1200

www.americanstandard.com.mx

FOR REPAIR PARTS LIST, SEE LABEL UNDER TANK LID.

Does not flush

Poor or 

sluggish flush

Toilet leaks

Toilet does not 

shut off

Toilet bowl
rocks after
installation

a.  Water supply valve closed.
b.  Supply line blocked.
c.  Flush valve chain too loose or disconnected.
d.  Sand or debris lodged in water control.

a.  Bowl water level too low.

b.  Supply valve partly closed.
c.  Partially clogged trapway and/or drain pipe and/or vent.
d.  Supply pressure too low.

a.  Poor supply line connection.
b.  Poor bowl to tank/floor connection.

a.  Flapper seal leaking or deformed.
b.  Sand or debris lodged in water control.

c.  Flush valve chain too tight, holding flapper open.

a.  Wax ring not fully compressed.
b.  Floor not level.

a.  Open valve and allow water to fill tank.
b.  Shut off water supply, disconnect supply line and inspect all gaskets and washers. Reassemble. 
c.  Readjust chain length as required.
d.  Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions at: 
 www.americanstandard-us.com/enews/fluidmasterguide.pdf

a.  Check that refill tube is connected to water control and inserted into overflow tube without being  
 

kinked or damaged.

b.  Open supply valve fully. Be sure that proper supply tube size is used.
c.  Remove obstruction. Consult a plumber if necessary.
d.  Normal supply pressure must be at least 20 psi.

a.  Review Step 7 of installation procedure.
b.  Review Step 1 through 6 of installation procedure.

a.  Clean debris from seal surface. Replace flapper seal as needed. See web for more info.
b.  Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions at: 
 www.americanstandard-us.com/enews/fluidmasterguide.pdf
c.  Readjust chain length as needed.

a.  Retighten bowl-to-floor knobs.
b.  Use toilet shims and /or place a bead of caulk around the base of the toilet.

Problem

Possible Cause

Corrective Action

TROUBLESHOOTING GUIDE - See Step 8 For Diagram

Adjust water level to level 
indicated on tank by turning 
water level adjustment knob 
to move float cup up or down.

B

A

Water Level 

Adjustment Knob

Trip Lever Rod

Flush
Valve

Flapper

Water Supply Line

Tank to Bowl Gasket

Approximate

Water Level

Flush Valve
Chain

Fill Valve

Or Water

Control

Float Cup

Refill Tube

Overflow

Tube

Flapper

Seal

REPAIR PARTS LABEL 

LOCATED UNDER TANK LID.

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