Ampler – Stout, Stellar, Curt
45
Troubleshooting faults and errors
9 Troubleshooting faults and errors
Pedelec problem
Cause
Solution
Pedelec sluggish
y
Tyre pressure too low
J
Inflate tyres.
y
Brakes rubbing
J
Adjust the brakes.
Pedelec will not switch on.
y
Battery fully discharged.
J
Charge the battery.
y
Power button does not respond to
button presses.
J
Contact
Ampler Customer Service.
y
Power button not working,
damaged or faulty.
J
Contact
Ampler Customer Service.
Noise when braking
y
Dirt, oil on the brake pads.
J
Check and clean brake pads.
Replace if necessary.
"Creaking noises" when putting load on
the pedals
y
Loose pedals.
J
Tighten the pedals with correct tools.
J
Where applicable, unscrew the pedals,
apply a little grease, screw them back in.
Rubbing noises when riding
y
Mudguards and/or struts rub
against the tyre.
J
Check the position of the mudguards
and adjust if necessary.
E-motor does not switch on when
pedalling.
y
Pedelec is not switched on.
y
Motor support is not switched on.
J
Switch on the Pedelec.
J
Switch on the motor support.
y
Motor cable damaged or faulty.
J
Contact
Ampler Customer Service.
y
Motor cable not connected.
J
Check whether the motor cable is
connected. Connect the motor cable.
It is difficult or impossible to change
gears.
y
Dirty rear derailleur
J
Clean the rear derailleur.
y
Rear derailleur/Gearshift
misaligned.
J
Have rear derailleur and gears
adjusted by a bicycle workshop.
Front light does not light up.
y
Cable to the light defective or
unplugged.
J
Check the light cable and plugs.
y
Light cable incorrectly connected.
J
Note the polarity of the light cable plug
on the head tube connection
y
Lamp defective.
J
Contact
Ampler Customer Service
.
Rear light on the seat post does not
light up.
y
Rear light is faulty or is defective.
J
Contact
Ampler Customer Service
.
Charger error
Charging LED does not light up.
y
Connection to mains power not
available.
y
Battery connection not functional.
J
Insert the mains plug into the mains
socket.
J
Plug the charging plug into the
charging socket.
y
Battery cannot be charged,
battery is defective.
J
Contact
Ampler Customer Service
.
y
Charger is not charging, charger
is defective.
J
Contact
Ampler Customer Service
.
Ampler Bike App error
Pedelec does not respond to the Ampler
Bike App.
y
Connection is disconnected,
dropped or lost.
J
Restart the firmware.
Summary of Contents for Curt 2021
Page 1: ...Manual English Model year 2021 Ampler Manual Stout Stellar Curt...
Page 2: ......
Page 56: ...54 Ampler Stout Stellar Curt Notes Notes...
Page 57: ...Ampler Stout Stellar Curt 55 Notes...
Page 58: ...56 Ampler Stout Stellar Curt Notes...
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