39
Troubleshooting faults and errors
Ampler – Curt
Pedelec Problem
Cause
Solution
Charger error
Charging LED does
not
light up.
y
Connection to mains power
not
available.
J
Insert the mains plug into
the mains socket.
y
Battery connection
not
functional.
J
Plug the charging plug into
the charging socket.
y
Battery cannot be charged,
battery is defective.
J
Contact Ampler Customer Service.
y
Charger is
not
charging,
charger is defective.
J
Contact Ampler Customer Service.
Ampler Bike App Error
Pedelec does
not
respond to
the
Ampler Bike App
.
y
Connection is disconnected,
dropped or lost.
J
Restart the firmware.
9.1 Restarting the firmware
A firmware restart resets the Pedelec's settings and restarts the Pedelec's electrical system support.
It can be triggered through the power button or through the
Ampler Bike App
.
This can help to solve the following issues:
y
Minor faults or deviations in the behaviour of the Pedelec
y
Issues with the power button
y
Communication issues between
Ampler Bike App
and the Pedelec
Restart the firmware
1. Press and hold the power button until the firmware restart
symbol is shown.
2. Release the button
y
The Pedelec's software switches off.
3. Press the power button again to switch on the Pedelec.
y
The Pedelec switches on.
4. If this method does
not
work:
Contact
Ampler Customer Service
.