Ampler – Curt
38
Troubleshooting faults and errors
9 Troubleshooting faults and errors
Pedelec Problem
Cause
Solution
Pedelec sluggish
y
Tire pressure too low.
J
Inflate tires.
y
Brakes rubbing.
J
Adjust the brakes.
Pedelec will
not
switch on.
y
Battery fully discharged.
.
J
Charge the battery.
y
Display shows lock,
button lock is on.
J
Connect to
Ampler Bike App
and
unlock bike.
y
Power button does
not
respond to
button presses.
J
Contact
Ampler Customer Service.
y
Power button
not
working,
damaged or faulty.
J
Contact
Ampler Customer Service.
Display is
not
on
y
Bike is in shutdown mode.
J
Plug the charging plug into
the charging socket.
J
Press the power button.
y
Display
not
working,
damaged or faulty.
J
Contact
Ampler Customer Service.
y
Display shows an error message.
J
Contact
Ampler Customer Service.
Noise when braking
y
Dirt, oil on the brake pads.
J
Check and clean brake pads.
J
Replace if necessary and perform
bed-in procedure.
"Creaking noises" when putting load on
the pedals
y
Loose pedals.
J
Tighten the pedals with
the correct tools.
J
Where applicable, unscrew
the pedals, apply a little grease,
screw them back in.
Rubbing noises when riding
y
fenders and/or stays rub against
the tire.
J
Check the position of the fenders
and adjust if necessary.
Motor does
not
switch on
when pedaling.
y
Pedelec is
not
switched on.
J
Switch on the Pedelec.
y
Bike is in 0% assist mode.
J
Change mode into standard or max.
y
Motor cable not connected.
J
Check whether the motor cable
is connected. Connect the motor
cable tightly.
y
Motor cable damaged or faulty.
J
Contact
Ampler Customer Service.
Front light does
not
light up.
y
Cable to the light defective
J
Check the light cable.
y
Lamp defective.
J
Contact
Ampler Customer Service
.
Rear light does
not
light up.
y
Rear light is faulty or is defective.
J
Contact
Ampler Customer Service
.