Maintenance/Service
54
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Address
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Unit serial number
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Place and date of purchase or the original invoice number
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Date of failure
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A DETAILED description of the problems you have encountered including:
The operating system, the add-on device installed (if any), the application
software, the failure phenomenon, etc.
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A list of the hardware/software configuration, if applicable.
5.
Clearly mark the outside of the shipping box with the RMA #. If RMA # is
not present on the shipping box, receiving will be unable to identify it and it
might be returned.
6.
Unless prior arrangements have been made, the customer is responsible for
all shipping costs. Unauthorized use of the company’s shipping accounts is
not permitted.