AMS TOUCHLESS, Operation And Service Manual

Page 1: ...921 304 725 6983 FAX www amsvendors com info amsvendors com INTERNATIONAL A M S S DE RL DE CV KM 9 CARR AL CASTILLO NO 8200 MPIO DE EL SALTO JAL MEXICO 45680 5233 36 88 07 17 5233 36 88 13 14 FAX www amsint com mx servicio amsint com mx OPERATION AND SERVICE MANUAL AMS TOUCHLESS Glass Front Vendor ...

Page 2: ...eplacement the customer is to contact the AMS Service Department at 304 725 6921 for return authorization AMS reserves the right to refuse any collect shipment This warranty applies only if the equipment has been serviced and maintained in strict accordance with the instructions presented in the AMS service manual and no unauthorized repair alteration or disassembly has been done Any defects cause...

Page 3: ... 3 VENDOR SYSTEMS AND COMPONENTS 9 SENSIT 3 SYSTEM OPERATION 9 CONTROL BOARD 9 Upgrading AMS Firmware Mode Switch DEX Jack VEND SENSOR 9 Primary Sensor Secondary Sensor VAGABOND PAYMENT AND SELECTION SYSTEM 10 Display Keypad Door Switch TRAY RAILS 10 TRAYS 10 Vend Motors Sensit 3 Vend Motors Sensit II Vend Motors 11 Helices Dividers Candy Pusher Bar ELECTRICAL PANEL 11 Power Switch Fuse Holder Tra...

Page 4: ...ll Hold Lost Credit Multi Vend Lev2 Coin Mech Instant Revaluation Hide Card Value Card Refund 25 Special MDB Related Operation OPTIONS 25 Message Prize Language Speech Serial Number SALES BLOCKING 26 1 4 Set Periods CLOCK SETTINGS 26 Time and Date Daylight Savings Display Clock 12 24 Format FREE VEND 27 AUXILIARY OUTPUT 27 DATA LOGS 27 Temperature Power Outage Door Switch EnergySENSIT 27 7 TROUBLE...

Page 5: ...Figure 1 2 Cabinet Dimensions 3 Figure 1 3 Machine Configurations 4 Figure 1 4 Helix Orientations 4 Figure 1 5 Available Helices 5 Figure 2 1 Tray Extension Warning Label 8 Figure 3 1 Control Board Components 9 Figure 3 2 Control Box 10 Figure 4 1 Tip Over Warning 14 Figure 4 2 False Leg Installation 15 Figure 5 1 Helix Install Position 19 Figure 5 2 Large Bag Vending 19 Figure 5 3 Candy Pusher Ba...

Page 6: ...ur customers with up to date documentation however this manual may not contain all updates and is subject to revision without notice Please contact our Service Department with your requests or comments Note 1 The Sensit 3 Control Board is sometimes referred to as the VMC or Vending Machine Controller ...

Page 7: ...angs up or an opening was missed in loading the helix can rotate several additional partial revolutions to attempt to deliver the product No more hitting or shaking the vendor to get products that did not fall Instant Refund If the customer does not receive a product he will be notified via the app that the vend failed and there will be no charge made to the account Adjustable Helix Motion With th...

Page 8: ...ust be between 35 F 1 C and 110 F 43C The vendor should not be located in an area where it may be subjected to direct sunlight a water jet or rain Model Touchless Cabinet Dimensions See Figure 1 2 on page 3 39 W x 72 H x 36 D 99 8 cm x 183 cm x 91 cm Cabinet Weight Approx 544 lbs 247 kg Product Capacity Capacity depends on configuration The maximum capacity would be 32 count helices 12 selections ...

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Page 10: ...roduct that may be loaded All of the helices shown above are of the small 2 6 diameter when used singly these are typically used for candy When configured as coupled pairs as illustrated above they are used to vend wider products Larger diameter helices are also available and are commonly used for pastries and larger snacks A list of all available helices is provided in Figure 1 5 on page 5 All tr...

Page 11: ...dy Counter Clockwise 18 Pitch 20120 24 Helix Candy Counter Clockwise 24 Pitch 20120 32 Helix Candy Counter Clockwise 32 Pitch 21207 15 Helix G M Counter Clockwise Black 15 pitch 21207 25 Helix G M Counter Clockwise Black 25 pitch 21336 06 Helix CCW 3 5 Opening Bottle 21337 06 Helix CCW 3 2 Opening Can 21465 04 Helix Snack Counter Clockwise 4 Pitch 21465 05 Helix Snack Counter Clockwise 5 Pitch 214...

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Page 13: ... areas include the electrical panel It is important to understand that contact with the high voltage wiring can result in injury or death a Always test the outlet for proper voltage polarity and grounding before plugging in the vendor b Always disconnect power to the vendor before servicing Allow only fully trained service technicians to service the vendor c Always keep electrical connections dry ...

Page 14: ... parts for anything other than their intended use To Safely Move a Machine If you need to move your Vending Unit you ll want to use a material handling device such as a pallet jack appliance dolly or forklift to position it Make certain that the door is shut and secured To improve safety and to provide maximum protection for the machine and levelling legs it is recommended that you use the supplie...

Page 15: ... displayed on the Display and entered via the keypad See Figure 3 2 Pressing the switch again closing the door or waiting approximately 3 minutes will automatically switch the controller back to vend mode DEX Jack The DEX jack see Figure 3 1 on the right is provided for external sales data collection Since your Touchless Sales information is all available online through the Vagabond App you should...

Page 16: ...e Control Board s keypad circuits Door Switch The door switch is mounted on the lower left side of the door The AMS Control Board uses the door switch to allow entry into and back from service mode to vend mode when the door is closed TRAY RAILS The rails are located inside the cabinet and are used to support the trays The rails are adjustable up and down in 1 2 increments See TRAY VERTICAL POSITI...

Page 17: ... for the installation of a candy pusher bar The candy pusher bar keeps items pushed to one side of the column This is typically used with tall and narrow products The candy pusher bar is removed by pulling the bar free from the plastic clips To reinstall it is easiest to squeeze the bar into the clip using pliers See CANDY PUSHER BAR INSTALLATION on page 19 ELECTRICAL PANEL Power Switch The power ...

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Page 19: ...ximum protection for the machine and levelling legs it is recommended that you use the supplied shipping boards whenever transporting the machine Test Loading and Configuration Before putting the vendor on location it is a good idea to determine the placement of products on the trays Place at least one product in each helix to check for fit 1 Remove the cardboard spacers and ties securing the tray...

Page 20: ...ruck by vehicles 5 Leave at least 18 inches between a wall and the hinge side of the vendor to prevent the door hitting the wall when opened or use a protective wall bumper The door must open wide enough to allow the trays to be pulled out 6 The vendor is designed to meet the 1991 ADA guidelines for persons in wheelchairs using a parallel approach side of wheelchair adjacent to front of vendor Mak...

Page 21: ... socket wrench 1 Align the holes in the top of the false leg with the 1 8 holes on the left side of the bottom of the door Refer to Figure 4 2 below The closed end of the false leg should be facing forward 2 Install screws through the holes and tighten until snug Do not over tighten Figure 4 2 False Leg Installation 4 VENDOR PREPARATION AND INSTALLATION ...

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Page 23: ...ay columns used for snacks and candy can be configured by the user for up to 12 columns wide trays Typically the vend columns are set to single 2 66 or double 5 32 width to be used with the standard small or large helices respectively Single and double width columns can be configured in any arrangement on the tray by following the procedure below Plan your tray arrangement before beginning to dete...

Page 24: ...on is angled towards the front of the tray The best position and angle for the ejector is determined by test vending products HELIX ALIGNMENT DEVICE The helix alignment device is installed under the bottom left side of the large helices to help keep them centered in their columns To remove grasp the front of the helix alignment device with pliers and pull or pry upward Take care not to lose the pl...

Page 25: ... See Figure 5 2 below An incorrect loading may cause the bag to fall top first which could lead to a hang up Loading left corner first prevents the product from falling top first TALL PRODUCT VENDING Place tall narrow products in a column with a candy pusher bar Typically these are installed in columns 10 and 11 on the candy trays Rotate the bar upward or downward to the desired position It should...

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Page 27: ...acters The display will show the total paid count for the selection for 2 seconds At this time another selection may be entered All selections can be accessed this way Press to return to the Accounting Menu These vend counts are non resettable 6 CLEAR ALL Clears RESET VENDS RESET CASH RESET CARD CASHBOX COINS and STACKED BILLS 7 RESET CARD Displays the total cashless sales since the last reset Res...

Page 28: ...e selection Any selection number may be entered directly for faster access EXIT Returns to the Tray Setup menu Repeat for each linked selection 3 Motor Type Motor Type allows the user to change the motor stop and credit deduction behavior See the Motor Types table below for more details on the various settings available under this function Enter tray enter tray number to change motor type Press 1 ...

Page 29: ...OR TYPES 5 HOME SENSOR 2 Sensor Sensor 6 HOME SENSOR 2 Home Extra Sensor 7 HOME_ONLY 2 Home Home Figure 6 1 Motor Types and Opera on If S3 motors are used the switch function is ignored and homing coupling are not available Extra means that if a drop is not detected by the home position the motor will move 2 additional increments to try to vend the product These are settings for use only with vend...

Page 30: ...u intend to couple all of the motor pairs on a Tray you will be prompted to enter the Tray number and when you do all of the motor pairs on that tray will be coupled Example 100 and 101 102 and 103 104 and 105 etc Choose NO if you want to couple only selected motors on a tray continue as described in the following paragraphs 3 Press 9 to edit then enter the column number of the second motor to cou...

Page 31: ...f all messages Note that Service Mode messages are available in Primary language only 2 Secondary If desired the user can select a secondary language for the display of all messages The list is the same as the list of Primary languages but also includes the Option of 0 which means that there will be no secondary language shown Messages will be displayed first in the primary language then in the se...

Page 32: ...r Press for more options Saves setting for just this selection 1 Saves this setting to this Tray 2 Saves this setting to All Selections 14 After you ve programmed all of the selections in this manner press on the keypad to return to the ENTER SELECTION menu 15 Repeat the process for the other selections as desired or press to return to save all of your settings and return to main SALES BLOCKING me...

Page 33: ... date and time of the reading will be displayed Press either 1 or 2 to step through the readings Press to EXIT when you ve finished POWER OUTAGE The power outage log shows power off and on information When you enter this submenu the Display will show you to press 1 to move to the next older event or 2 to move up to the next more recent reading After a brief delay the program will begin at the last...

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Page 35: ...have been generated by a coin changer If you see this error either the VMC came from another machine that did have a coin changer just clear the error message or the Vagabond Insight is sending improper MDB messages Press 1 to see changer sub level error codes COMM COMMUNICATIONS Communications error Check MDB harness connections SENSOR SENSOR Sensor error Consult changer manual or manufacturer JA...

Page 36: ...ode from memory first correct the error Viewing Sub Level Error Codes To view the sub level error codes press the 1 key while the top level error code is being displayed Correct the condition which caused the error first then clear the error code by pressing 0 Once all errors are cleared ACCOUNTING DATA will be displayed CLEARING JAMMED MOTOR If one or more vend motors and helices become jammed th...

Page 37: ...r harness Transformer does not have power at the 24 VAC secondary side Insure primary side of transformer is receiving 120VAC power If there is not at least 29 VAC on secondary side replace transformer Phone displays Vend Failed With Control Box Open the AMS Display shows Please Make Another Selec tion Selection not configured in the motor matrix Reconfigure the motors Check for appropriate motor ...

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Page 39: ...one way Some models may latch it in place 4 Press the yellow Mode button After a few seconds four software options will scroll on the display 5 Press 3 for NEW FIRMWARE then the key to scroll through the files 6 When the desired software version is shown on the display press the key 7 The selected software will be loaded and verified this will take about 30 seconds 8 After the software has been lo...

Page 40: ... you should choose NO If you are replacing a Control Board and want to retain the Serial Number of the board that supplied the configuration file choose YES This is very important for operations that utilize DEX reporting RECORDING DEX DATA ON SD CARD DEX data can be saved to a file on the microSD card for analysis late via PC or other computing device 1 Open the Front Door and leave the machine t...

Page 41: ...rough the holes in the cover Do not over tighten the screws 6 Plug the power cord into the power outlet The power should come on in the vendor 7 If the power is on in the vendor test the GFCI as follows press the TEST pushbutton on the GFCI to trip the GFCI and shut it off The vendor power should turn off Then press the RESET pushbutton to return the GFCI to normal operation The vendor should turn...

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Page 43: ...L0192A 37 9 WIRING DIAGRAM ...

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Page 45: ...No CB101 Control board serial number CB102 Control board model number CB103 Control board software revision DA101 Cashless 1 Serial Number DA102 Cashless 1 Model Number DA103 Cashless 1 Software Revision DA201 Value of cashless 1 sales since initialization DA202 Number of cashless 1 vends since initialization DA203 Value of cashless 1 sales since last reset DA204 Number of cashless 1 vends since l...

Page 46: ...ends since last reset PA208 Value of discounts given since last reset PA209 Number of surcharged paid vends since initialization PA210 Value of surcharged paid vends since initialization PA401 Number of free vends since initialization not sent if 0 PA7012 Product number one based index PA702 Payment Device CA Cash Coin and Bill DA Cashless 1 DB Cashless 2 PA703 Price List Always 0 PA704 Product Pr...

Page 47: ...art No 20535 Kit Cup Rail Small Helix Part No 20536 Kit Cup Rail 4 Helix Part No 20723 Kit Cup Rail 3 Helix The cup rail is a flat plastic bar that can be placed inside the helix to provide a flat surface for rigid flat bottomed packages that otherwise do not stay upright when placed in a helix Examples would be drink boxes small bottles or individual serving cups of soup pudding etc P N 20786 Har...

Page 48: ... PRICE SETTINGS 1 SET PRICES 2 VALUEVEND 3 CALORIES TRAY SETUP 1 TEST MOTORS 2 LINK MOTORS 3 MOTOR TYPE 4 DELAYED STOP 5 LETTER NUMBER 6 CONFIGURE 7 COUPLE MOTORS MDB SETTINGS 1 FORCE VEND 2 NO CHEAT 3 CHANGE BILL 4 HOLD LOST CREDIT 5 MULTI VEND 6 LEVEL2 COIN MECH 7 INSTANT REVALUATION 8 HIDE CARD VALUE 9 CARD REFUND OPTIONS 1 MESSAGE 2 PRIZE 3 LANGUAGE 4 PRODUCT SENSOR 5 SPEECH 6 SERIAL NUMBER 7 ...

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