AMS TOUCHLESS, Operation And Service Manual

L0192A

30

 
OUT OF SERVICE MESSAGE  

 
Critical errors will disable the vendor. When this happens, an 
“OUT OF SERVICE” message will be generated and when the 
Control Box cover is opened the Display will show “CHECK 
MESSAGES IN SERVICE MODE”.   In the Touchless vendor, 
the only possible source would be an inoperable Insight device, 
Interceptor device or stuck keypad switch. 
 
To get the vendor back in service, press the mode switch on the 
control board. Any errors will be displayed immediately. Refer to 
the list of error codes and explanations below. 

Correct the cause 

of the error first, 

then press “

0

” to clear the error code. Certain 

errors will have more detail available:  press 

1 

to see more 

detailed (sublevel) error codes, or 

2

 for date/time of last 

occurrence.  
 
 

ERROR CODES: CAUSES AND SOLUTIONS  

Viewing Top Level Error Codes 

To view top level error codes, enter the service mode by 
pressing the mode switch located at the lower right corner of the 
control board. 

ACCOUNTING DATA 

will be displayed if there 

are no errors or an error has been cleared (whether corrected or 
not). If the error message has been cleared, but the cause has 
not been corrected, the message can be re-displayed by briefly 
turning off the power. Use the keypad buttons to perform the 
following:  

# -  NEXT ERROR 

– to view the next top level error 

code in memory.  

2 -  DETAILS 

– displays the time and date of last error 

occurrence.  

1 -  SUBLVL ERRORS 

– to display any sublevel error 

codes including MDB devices.  

0 -  CLEAR ERROR 

– to erase the error code from 

memory (first correct the error).  
 

Viewing Sub-Level Error Codes

To view the sub-level error codes, press the 1 key while the top 
level error code is being displayed.

Correct the condition which 

caused the error first, then clear the error code by pressing “0”.  
 
Once all errors are cleared, 

ACCOUNTING DATA 

will be 

displayed. 

CLEARING JAMMED MOTOR  

 
If one or more vend motors and helices become jammed, the 
motor ID(s) will be displayed as a sublevel error under “Motor 
Jammed”.  

 
Energized vend motors can turn a helix with considerable 
torque, creating a possible entrapment hazard. Disconnect 
power to the vendor or control board before freeing a 
jammed  helix or motor. 

Always restrain or block the helix 

before freeing a jammed or caught product. 

 
CAUTION

:  

Use caution when freeing jammed product 

Clear any jammed products from the indicated selections.  
 
To reset the error, first enter service mode, then select Tray 
Setup (See 

TRAY SETUP 

on page 22). Press “

1

”, then “

*

”, then 

“

3

”. The control will attempt to run the jammed motors. If the 

motor had been taken out of the motor matrix, it will be 
re-established in the matrix. 
 
 
 

7

TROUBLESHOOTING

ERROR CODES – CAUSES AND SOLUTIONS continued

TOP LEVEL 

ERROR CODE

SUB LEVEL 

CODE

CAUSES

SOLUTIONS

CARD READER 

A message has been generated by the Insight device.  Press 

1

 to see sub-level error codes. 

COMM 
 
There are no 

other messages 

generated by the  

Vagabond Insight 

Device 

Communications error. 
 
If you see any other messages, either 

the AMS Control Board had been in 

another machine and this error was 

created there, or there is a problem 

with the AMS Control Board. 

Check MDB harness connections. 
 
If you clear the error and it returns, change the AMS 

Control Board.