AMT Datasouth Fastmark M10XPd/Gen-2, User Manual

Page 1: ...Fastmark M10XPd Gen 2 Thermal Barcode Printer Direct Transfer User s Guide Document 121886 January 2021 AMT Datasouth Corp ...

Page 2: ...ed or transmitted in any form by any means for any purpose other than the purchaser s personal use without the expressed written permission of AMT Datasouth Corporation CG Triumvirate is a trademark of Agfa Corporation CG Triumvirate Bold Condensed font is under license from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of...

Page 3: ...communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conform à la norme NMB 003 du Canada This device complies with Part 15 of the FCC Rules Operation is subjec...

Page 4: ...th is suitable for cleaning 5 The mains socket shall be installed near the equipment and easily accessible 6 The unit must be protected against moisture 7 Ensure the stability when installing the device Tipping or dropping could cause damage 8 Make sure to follow the correct power rating and power type indicated on marking label provided by manufacture 9 Please refer touser manual for maximum oper...

Page 5: ...m between the radiator your body All operational modes 2 4GHz 802 11b 802 11g 802 11n HT20 802 11n HT40 5GHz 802 11a The frequency mode and the maximum transmitted power in EU are listed below 2400 MHz 2483 5 MHz 19 88 dBm EIRP 5150 MHz 5250 MHz 17 51 dBm EIRP 5150 5350MHz for Only indoor use 5470 5725MHz for indoor outdoor use Restrictions In AZE National restrictions information is provided belo...

Page 6: ...is below the Industry Canada IC radio frequency exposure limits The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized This device has been evaluated for and shown compliant with the IC Specific Absorption Rate SAR limits when installed in specific host products operated in portable exposure conditions For Wi Fi This devic...

Page 7: ...機管理辦法第十四條 For MFi Bluetooth Use of the Made for Apple badge means that an accessory has been designed to connect specificallyto the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance withsafety and regulatory standards For US Model Made for iPhone XS Max iPho...

Page 8: ... 3 Setup 16 3 1 Setting up the printer 16 3 2 Loading the Ribbon 17 3 3 Remove Used Ribbon 20 3 4 Loading Media 21 4 Adjustment Knob 30 4 1 Printhead Pressure and Position Adjustment 30 4 2 Ribbon Tension Adjustment Module 31 4 3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 32 5 PALTM Print and Program Overview 34 PALSECURE ON DEMAND 34 Traditional Printing 34 Legacy Data Stream Interpretati...

Page 9: ...net by Diagnostic Tool 39 7 0 LCD Menu Function 43 7 1 Enter the Menu 43 7 2 Menu Overview 44 7 3 Setting 45 7 4 Sensor 50 7 5 Interface 51 7 6 Advanced 54 7 7 File Manager 55 7 8 Diagnostic 56 7 9 Favorites 58 8 Troubleshooting 59 9 Maintenance 62 ...

Page 10: ...all 2D barcodes graphics fine print and other ultra high resolution images The Fastmark M10XPd Series printers are loaded with standard features including a color touch display with a brand new GUI design and six menu buttons to provide a great user experience support for 600 meter long ribbons 8 OD media rolls built in Ethernet RS 232 interface two USB hosts for keyboard and scanner connections U...

Page 11: ...y 16 bits Color Resolution 480 x 272 Resistive Touch Screen 6 operation buttons menu select up down left pause right feed 1 LED with 2 LEDs Green Red Processor 32 bit RISC high performance processor Memory 512MB Flash memory 256MB DDR2 USB device memory FAT32 microSD card up to 32 GB Interface RS 232 Max 115 200 bps USB 2 0 High speed mode Internal Ethernet USB host 2 Front side connecting USB sto...

Page 12: ... 1257 Baltic Codepage 1258 Vietnam ISO 8859 1 Latin 1 Western European ISO 8859 2 Latin 2 Central European ISO 8859 3 Latin 3 South European ISO 8859 4 Latin 4 North European ISO 8859 5 Cyrillic ISO 8859 6 Arabic ISO 8859 7 Greek ISO 8859 8 Hebrew ISO 8859 9 Turkish ISO 8859 10 Nordic ISO 8859 15 Latin 9 UTF 8 Supported bar code 1D bar code 2D bar code Code128 subsets A B C Code128UCC EAN128 Inter...

Page 13: ...el off module assembly Minimum label peeling height 0 5 Regular cutter Guillotine cutter Paper thickness 0 06 0 15 mm Plus keyboard display unit Plus programmable smart keyboard 1 3 Printer Specifications Printer Specifications Model STANDARD REWIND M10XPd M10XPd w internal rewinder Physical dimensions 10 9 W x 19 8 D x 12 8 H 10 9 W x 19 8 D x 16 2 H Weight 34 02 lbs 41 73 lbs Power Internal swit...

Page 14: ...ibbon Specifications Ribbon Specifications Ribbon outside diameter OD Max 3 54 90 mm Ribbon length 656 Yards 600 meters Ribbon core inside diameter 1 25 4 mm Ribbon width 1 4 5 25 4 mm 114 3 mm Ribbon wound type Ink coated outside wound ink coated inside wound Ribbon end type Transparency 1 6 Media Specifications Media Specifications Media roll capacity Max 8 203 2 mm OD 1 5 or 3 ID core Rewind 3 ...

Page 15: ...er upon receipt Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit M10XPd Series One power cord One USB interface cable One quick installation guide CD ROM If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor ...

Page 16: ... 7 2 2 Printer Overview 2 2 1 Front View M10XPd Series 1 2 5 3 6 4 7 1 LED indicator 2 LCD display 3 Front panel buttons 4 USB host x 2 5 Media view window 6 Paper exit chute 7 Printer cover handle ...

Page 17: ...Pd Rewind Series 3 6 7 4 8 1 LED indicator 2 LCD display 3 Front panel buttons 4 USB host x 2 5 Media view window 6 Paper exit chute 7 Printer cover handle 8 Printer lower cover M10XPd Rewind Series only 1 2 5 ...

Page 18: ...on rewind spindle Printhead pressure position adjustment knob Printhead pressure adjustment knob Printhead release lever Ribbon supply spindle Ribbon Media Routing Media near end sensor adjustable M10XPd Series only Label supply spindle Label roll guard 12 Ribbon sensor Black mark sensor shown as Gap sensor shown as Front label guide 14 15 16 Without Internal Rewind Routing ...

Page 19: ... Ribbon Media Routing 7 Media near end sensor adjustable M10XPd Series only 8 Label supply spindle 9 Label roll guard 10 Media guide bar rear label guide 11 Media rewind guide 12 Media rewind spindle 13 External label entrance chute 17 14 Damper 15 Printer lower cover 16 Printhead 17 Platen roller 18 Ribbon sensor 19 Black mark sensor shown as 18 20 Gap sensor shown as 21 Label guide 21 19 20 With...

Page 20: ...e interface availability 2 2 3 Rear View M10XPd Series 6 9 2 3 8 4 5 1 7 10 1 External label entrance chute 2 RS 232C interface 3 Ethernet interface 4 USB interface 5 microSD card slot 6 Centronics interface Option 7 GPIO interface Option 8 Slot in Wi Fi interface Option 9 Power switch 10 Power cord socket ...

Page 21: ...isk The DOS FAT file system is supported for the microSD card Folders files stored in the microSD card should be in the 8 3 filename format The mini SD SD card adapter is required 2 3 1 4 5 6 7 8 9 Note The interface picture here is for reference only Please refer to the product specification for the interface availability 1 External label entrance chute 2 Slot in Wi Fi module Option 3 RS 232C int...

Page 22: ... 13 2 3 Operator Control LED indicator Printer status Printer model Printer firmware version Time Date Touch screen Icons ETH Ethernet IP address Wi Fi Wi Fi IP address Keys M10XPd ...

Page 23: ... 14 2 3 1 LED Indication and Keys 2 3 2 Main page Icons ...

Page 24: ...below to setup the settings Follow the steps below for different power on utilities 1 Turn off the printer power switch 2 Hold on the right side of the select key then turn on the power switch 3 Release the button when LCD monitor indicates with different functions 4 The printer will setup the functions showing on the LCD monitor accordingly The sequences of the settings ...

Page 25: ...printer to the computer with the provided USBcable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please turn OFF printer power switch prior to plugging in the power cord to the printer power jack M10XPd Series M10XPd Rewind Series ...

Page 26: ... 17 3 2 Loading the Ribbon 1 Open the printer right side cover 2 Install the ribbon onto ribbon supply spindle ...

Page 27: ...read ribbon below the ribbon guide bar through ribbon sensor slot and follow the loading path printed on the printer chassis or cover label 5 Wind the ribbon rewind spindle counterclockwise roughly 3 5 circles until the ribbon is smooth properly stretched and wrinkle free ...

Page 28: ... 19 Ribbon loading path Ink coated inside Ink coated outside 6 Close the printhead mechanism by pushing down on both sides of the printhead assembly ...

Page 29: ...bbon 1 Cut Break the ribbon between ribbon guide plate and the ribbon rewind spindle 2 SLIDE OFF 1 2 Push the ribbon release button and slide the ribbon off to release the ribbon on the ribbon rewind spindle at the same time ...

Page 30: ...end of label spindle then flip down the label roll guard 3 Place the media roll on the label supply spindle and use label roll guard to affix it Note The media end sensor is adjustable which can detect the capacity of media and remind users to change the media roll Standard Printer Configuration Internal Rewind Printer Configuration ...

Page 31: ...ghfor sensing Black mark sensor shown as Gap sensor shown as 6 Adjust the label guide to fix the media position Note Please install the media through the media sensor The sensor location is marked by a triangle mark gap sensor and arrow mark black mark sensor at the sensor housing The media sensor position is adjustable make sure the gap or black mark is at the location where media gap black mark ...

Page 32: ...e the printhead mechanism on both sides and make sure the latches are engaged securely 8 Set media sensor type and calibrate the selected sensor Note Please calibrate the gap black mark sensor when changing media ...

Page 33: ...e cover 2 Insert the fanfold media through the bottom or rear external label entrance chute 3 Please refer to section 3 4 1 step 4 8 for loading media Note Calibrate the gap black mark sensor when changing media Loading path for fan fold labels Standard Printer Configuration ...

Page 34: ...e to peeler mode Note Please calibrate the gap black mark sensor before loading media in the peel off mode to avoid a paper jam 4 Open printhead release lever label guide bar release lever and peel off module to pull approximately two feet of the label through the front of the printer 5 Remove several labels approx 6 inches to expose the liner 6 Feed the leading edge of liner through the peel off ...

Page 35: ...he liner onto the spindle Wind the spindle until the liner is stretchedproperly 8 Close printhead release lever and use the front display panel to set the print mode to Peel off 9 Press the FEED button to test Tape or use label to adhere liner ...

Page 36: ...Open the printer right side cover 2 Please refer to section 3 4 1 for loading media 3 Use the front display panel to do the calibration and set the printer mode to rewind mode 4 Open the printer lower cover then push the label guide to the far right side and pull it down PUSH ...

Page 37: ...ver to pull approximately two feet of the label through the front of the printer 7 Feed the leading edge of media through the redirect front panel as shown 8 Wrap the label onto the internal rewind spindle and tape the label onto the paper core Wind the spindle counterclockwise until the label is stretched properly ...

Page 38: ... 29 9 Adjust the media rewind guide to fit the label width 10 Close printhead release lever and printhead lower cover ...

Page 39: ...print the label correctly Therefore it may require adjusting the printhead pressure adjustment knob to get the best print quality Adjustable Note Printhead pressure position adjustment knob Default setting Printhead pressure adjustment knob For a label width less than 2 inches please slide the Printhead pressure position adjustment knob towards the left edge of the label as much as possible to pre...

Page 40: ...or adjustment Because the printer s ribbon alignment is to the left side of mechanism different ribbon or media widths require different tension to print correctly Therefore it may require rotating the ribbon tension adjustment screw to get your best print quality Ribbon Tension Adjustment Screw ...

Page 41: ...structions below to adjust the printer parts Adjustable Printer Parts Ribbon Tension Adjustment Screw has 5 positions for adjustment Use flat blade screwdriver to change the ribbon tension position Ribbon Tension Adjustment Screw The Printhead Pressure Adjustment Knob has 5 levels of settings Switch the Printhead Pressure Adjustment Knob and coordinate with the Printhead Pressure Position Adjustme...

Page 42: ...t knob is positioned inward of graduated center mark but didn t improve the ribbon wrinkle please switch the printhead pressure position adjustment knob per 1 level and print the label again to check if the wrinkle is gone 3 If the ribbon wrinkle still won t improve after moving the printhead pressure position adjustment knob please adjust the printhead pressure adjustment knob per 1 level again t...

Page 43: ... printers Generally a single print job PALTM print sequences generates a single label In this role the PALTM Print and Program interpreter accepts the print job performs the required operator processing and prints the label tag or ticket Using a Windows driver in conjunction with a Windows application program is a typical way to print in this environment Alternatively PALTM print sequences may als...

Page 44: ...ew format may include bar codes scaled and or rotated fonts lines logo s etc Even though the legacy device being replaced does not support these print abilities the new label format can For example text only outputs such as produced by a dot matrix printer or card embosser may now be presented in a more functional format Information in the data stream can be reformatted into any size font in any r...

Page 45: ...n stand alone mode Ability to range check user input Ability to combine data from multiple fields into a single bar code Ability to access database stored in printer Ability to perform math calculations addition subtraction multiplication division etc Ability to perform logical calculations equal to less than greater than etc Shown below is an example where a stand alone PALTM application and data...

Page 46: ...ds to a printer With the aid of this powerful tool you can review printer status and settings in an instant which makes it much easier to troubleshoot problems and other issues 6 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility...

Page 47: ... below Function Description Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Ethernet Setup Setup the IP address subnet mask gateway for the onboard Ethernet RTC Setup Synchronize printer Real Time Clock with PC Factory Default Initialize the printer and restore the settings to factory default Reset Printer Reboot printer Print Test Page Print a test pa...

Page 48: ...terface to setup Ethernet interface 1 Connect the printer and computer with a USB cable 2 Turn on the printer power switch 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected to the printer no other settings need to be changed in the interfacefield 5 Click on the Ethernet Setup button from P...

Page 49: ...nostic Utility by double clicking on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button under Printer Function on the Printer Configuration tab to setup the IP address subnet mask and the gateway for the onboardEthernet ...

Page 50: ...as the interface then click on the Setup button to setup the IP address subnet mask and gateway for the onboard Ethernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer on the left side of listed printers the corresponding IP address will be shown in the IP address Printer Name field 7 Click Change IP Address to configure the IP address obt...

Page 51: ...tton the printer will reset to invoke the settings 8 Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tools main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button An exception to using the Diagnostic Utility to setup the printer is you can also explore and configu...

Page 52: ...unction 7 1 Enter the Menu By touch display Tap the Menu icon on LCD main page to enter the menu By Keys Use navigational keys to select the Menu icon marked in green and press the left soft key button to enter the menu ...

Page 53: ...on is used to calibrate the selected media sensor We recommend calibrating the sensor before printing when changing the media This Interface option is used to set the printer interface settings This Advanced option is used to set the printer LCD settings initialization cutter type media low warning setting etc This File Manager option is used to check manage the printers available memory This Diag...

Page 54: ...n Print mode Offset Shift X Shift Y None Batch Mode Peeler Mode Cutter Mode Cutter Batch Rewinder Mode Reference X Reference Y Code Page Country Item Description Default Speed Use this item to setup print speed Available setting range is 2 14 for 203dpi 2 12 for 300dpi and 1 6 for 600dpi 203 dpi 6 300 dpi 4 600 dpi 3 Density Use this option to setup printing darkness The available setting range is...

Page 55: ...ots to 999 dots 0 dot Reference Y 0 dot Code page Use this item to set the code page of international characters set 850 Country Use this option to set the country code Available setting values range from 1 to 358 001 Note If printing from enclosed software driver the software driver will send out the commands which will overwrite the settings set from the panel DIRECTION 0 DIRECTION 1 FEED Printe...

Page 56: ...Convert Tear Off Peeler Off Cutter Rewind Feed Calibration Length No Motion Feed Calibration Length No Motion Enabled Disabled None 150 300 150 600 200 600 300 600 Item Description Default Density Use this item to setup printing darkness The available setting range is from 0 to 30 You may need to adjust your density based on selected media 16 Print Speed Use this item to setup print speed Availabl...

Page 57: ...ure is used to set delimiter character N A Media Power Up This option is used to set the action of the media when you turn on the printer No Motion Head Close This option is used to set the action of the media when you close the printhead No Motion Label Top This option is used to adjust print position vertically on the label The range is 120 to 120 dots 0 Left Position This option is used to adju...

Page 58: ... first number is the original dots per inch dpi value the second the dpi to which you would like to scale None Note If printing from enclosed software driver the software driver will send out the commands which will overwrite the settings set from the panel ...

Page 59: ...ill feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically N A Manual setup In case Automatic cannot calibrate the media please use Manual function to set the paper length and gap b line size then scan the gap black mark to calibrate the sensor sensitivity Note The Media Capacity item is used to calibrate the media capacity sensor N A Threshold Detect This option is used to set s...

Page 60: ...rface Serial Baud Rate Parity Data Bits Stop Bit s 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps None Odd Even 7 8 1 2 Item Description Default Baud Rate This item is used to set the RS 232 baud rate 9600 Parity This item is used to set the RS 232 parity None Data Bits This item is used to set the RS 232 Data Bits 8 Stop Bit s This item is used to set the RS 232 Stop...

Page 61: ...module Menu Interface Ethernet Status Config Item Description Default Status Use this menu to check the Ethernet IP address and MAC setting status N A Config DHCP This item is used to turn ON or OFF the DHCP Dynamic Host Configuration Protocol network protocol Static IP Use this menu to set the printer s IP address subnet mask and gateway DHCP ...

Page 62: ...o set the printer s IP address subnet mask and gateway DHCP SSID Use this menu to set the Wi Fi SSID N A Security Use this menu to set the Wi Fi security Open Password Use this menu to set the Wi Fi password N A 7 5 4 Bluetooth This option is used to set the printer Bluetooth settings Menu Interface Bluetooth Status Local Name Ping Code Item Description Default Status Use this menu to check the Bl...

Page 63: ...rinter settings to defaults N A Display Brightness This item is used to setup the brightness for the display Range 0 100 50 Touchscreen Calibration This feature is used to calibrate the touchscreen for best results N A Date Time This item is used to setup the date and time on display N A Security This feature is used to set the password for locking the menu or favorites The default password is 888...

Page 64: ... to reset the clean printhead warning mileage after cleaning the printhead Interval This item is used to set the expected mileage for reminding user to clean the printhead You have to enable the TPH warning lock to use The default setting is 1 km Key sound This item is used to enable disable the sound of front panel buttons Contact us This feature is used to check the contact information for tech ...

Page 65: ...e printhead heater element Self test printout Model name F W version Firmware checksum Printer S N Configuration file System date System time Printed mileage meter Cutting counter Print speed inch sec Print darkness Print Config Label size inch Gap distance inch Gap black mark sensor intension Code page Country code ZPL setting information Print darkness Print speed inch sec Label size Control pre...

Page 66: ...ead s temperature and bad dots Display This feature is used to check LCD s color state Sensor This feature is used to check sensors intensity and reading state DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D TEST2 44 20 22 54 45 53 54 32 2E DAT 5 CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A ...

Page 67: ...rganized Favorites list Touch and hold a favorite option item until Join Favorites setting screen pops up Tap Yes to add this setting option item to Favorites Touch and hold 7 9 2 Delete favorites item Touch and hold the option item until Delete Favorites setting screen pops up Tap Yes to delete this setting option item on Favorites Touch and hold ...

Page 68: ... is the command PRINT at the end of the file and there must have CRLF at the end of each command line No print on the label Label or ribbon is not loaded correctly Using wrong type media or ribbon Follow the instructions in loading the media and ribbon Ribbon and media are not compatible Verify the ribbon inked side The print density setting is incorrect No Ribbon Running out of ribbon The ribbon ...

Page 69: ...apter 9 Irregular printing The printer is in Hex Dump mode The RS 232 setting is incorrect Turn the printer off and on to skip the dump mode Re set the Rs 232 settings Label feeding is not stable skewed when printing The media guide does not touch the edge of the media If the label is moving to the right side please move the label guide totheleft If the label is moving to the left side please move...

Page 70: ...The parameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect Calibrate the sensor sensitivity again Set the correct label size and gap size Press Menu Setting Shift Y to fine tune the parameter of Shift Y If using the software BarTender please set the vertical offset in the driver ...

Page 71: ...n changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with water Clean the platen roller when changing a new label roll Peel Bar Use a lint free cloth with 100 ethanol to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As needed Interior Brush or vacuum As needed Note Do not touch printh...

Page 72: ...ers Manufacturing Service 803 Camarillo Springs Road Suite D 5033 Sirona Drive Suite 800 Camarillo CA 93012 Charlotte NC 28273 TEL 800 215 9192 TEL 800 476 2120 FAX 805 484 5282 FAX 704 525 6104 Web site www AMTDatasouth com ...