AMT Datasouth Fastmark M5 Plus Series, User Manual

Page 1: ...Document 120522 Rev A i Fastmark M5 Plus Series Thermal Transfer Barcode Printer User s Guide ...

Page 2: ...ation Option 17 3 7 1 Loading Media in Cutter Mode 19 3 8 Diagnostic Tool 21 3 8 1 Start the Diagnostic Tool 21 3 8 2 Printer Function Calibrate Ethernet RTC setup 22 3 9 Install Memory Card 23 4 Power on Utilities 24 4 1 Ribbon and Gap Black Mark Sensor Calibration 24 4 2 Gap Black Mark Calibration Self test and Dump Mode 25 4 3 Printer Initialization 28 4 4 Black Mark Sensor Setting and Calibrat...

Page 3: ... 22 3rd Edition 1997 Class B ANSI C63 4 2003 Canadian ICES 003 TÜV GS EN60950 2000 Wichtige Sicherheits Hinweise 1 Bitte lesen Sie Diese Hinweis sorgfältig durch 2 Heben Sie diese Anleitung fűr den späteren Gebrauch auf 3 Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen Verwenden Sie Keine Flűssig oder Aerosolreiniger Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung 4 Die Netza...

Page 4: ... directions 8 different alphanumeric bitmap fonts and a build in true type font capability You will enjoy high throughput for printing labels with this printer 2 Getting Started 2 1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon opening and prior to installation Please retain the packagin...

Page 5: ...0 12mm 500 000 cuts Paper thickness 0 19mm 200 000 cuts Main board integrated with internal Ethernet Internal Ethernet print server module Accessories KP 200 KU 007 plus External Ethernet print server External wireless 802 11b g print server External roll mount media OD 214 mm 8 4 with 3 core label spindle Contact CCD contact scanner Long range linear image bar code scanner ...

Page 6: ...op front view Top Cover Open Lever LED Indicator Feed Button Printer Top Cover Ribbon Access Cover Clear Window 1 2 3 4 5 6 1 USB Interface 2 Centronics Interface 3 RS 232C DB 9 Interface 4 Power Jack 5 Power Switch 6 Rear Paper Guide Fig 2 Rear view ...

Page 7: ...n 1 and 2 are indicated on the label below Note To hold the cover open at position 1 you must lift the cover higher than the stopping point at position 1 and gently lower the cover to stop position 1 DO NOT free fall the top cover 3 Fully open the top cover and gently lower it to stop position 2 Top cover support is fixed at position 2 4 To close the cover lift up to the maximum angle and release ...

Page 8: ...ready to close Use both hands to close the top cover 5 Do not force the cover If you are not sure if the top cover is fixed at the stop position please do not force the cover to close Doing so may damage the cover and support arm Please open the top cover to the maximum angle and close again Use both hands to gently press the cover close ...

Page 9: ...ar of the printer and then plug the power cord into a properly grounded receptacle Fig 3 Attach power supply to printer 3 3 Loading the Ribbon The printer will detect if the ribbon is installed after turning the power on and it will set printing mode to thermal transfer or direct thermal printing mode automatically If the printer does not detect the ribbon the ribbon take up motor will be turned o...

Page 10: ...ribbon rewind paper core on the front hubs 4 Install a ribbon on the ribbon supply spindle 5 Mount the ribbon supply spindle on the rear hubs 6 Thread the ribbon leader downward pass the print head 7 Attach the ribbon leader to the ribbon rewind paper core by a piece of tape 8 Rotate the ribbon rewind paper core until the ribbon leader is thoroughly encompassed by the black section of the ribbon 9...

Page 11: ...ia core is 1 inch remove the 1 5 inch core adapter from the fixing tab If label width is 4 inch wide two fixing tabs are not required Fig 6 Label Roll installation I Rear Hub Ribbon Leader Ribbon supply spindle Ribbon Rewind Spindle with Paper Core Paper Roll 1 Media Spindle Printing Side Face Up 1 5 Core Adapter Fixed Tab ...

Page 12: ...ort guides The media should come to rest outside the printer Refer to Fig 8 5 Adjust the green center biased media guides to slightly touch the edges of the media backing 6 To close the printer top cover lift the cover to the maximum open angle then use both hands to close the cover gently Close the printer top cover slowly and make sure the cover latches securely Note 1 Make sure your hands or fi...

Page 13: ... the printer 2 Open the printer top cover by releasing the top cover open levers The top cover support will hold the cover open 3 Install a roll of media on the external roll mount 4 Feed the media printing side face up into the external opening located at the rear of the printer and then through the media guides Printer Top Cover Top Cover Support Media Guide Teflon Bar Top Cover Open Lever Paper...

Page 14: ...ace it on top of the platen 6 Adjust the media guides to fit the appropriate width 7 Close the printer top cover by lifting to the maximum open angle then push down the top cover gently Fig 11 External roll mount media installation II External Media Feed Opening External Paper Roll Mount Media Guide Platen Rear Media Guide Top Cover Support Arm ...

Page 15: ... 12 Remove the front panel 2 Lift and hold the top cover while pushing down and sliding the cover support arm backwards to release 3 Use a screwdriver to remove 6 screws on the lower inner cover Fig 13 Remove 6 screws from lower inner cover Front Panel Lower Cover Screws Lower Inner Cover Top Cover Screws Top Cover Support Arm Flute ...

Page 16: ...d cover 5 Separate the top inner and the lower cover 6 Thread the sensor cable through the bezel Connect the peel off panel cable to the 5 pin socket on printer PCB Fig 14 Connect peel off sensor cable to main board Fig 15 Peel off sensor cable installation Peel off panel Peel off panel Cable 5 pin Socket PCB Mounting Tabs Bezel Slot ...

Page 17: ...on I 8 Reassemble parts in reverse procedures after installing the module Fig 17 Peel off panel installation II 9 Lift up the peel off panel and snap into place to close 10 Use a screwdriver to secure enclosure cover screws 9 places 11 Close the top cover by placing the support arm back into the flute and then push down the top cover gently Roller Lower Inner Cover Lower Cover Peel off panel Rolle...

Page 18: ...or vinyl work with peel off function 1 Insert a 1 label spindle into a label roll 2 Open the printer top cover by pulling the top cover open levers The top cover support will hold the printer top cover Fig 18 Open the top cover 3 Install the label roll onto the paper roll mount 4 Open the peel off panel by pulling it forward Fig 19 Open the peel off panel Peel off panel Top Cover Open Lever ...

Page 19: ... the paper guides by moving left or right to fit the label backing width Fig 20 Load label into peeler roller assembly 8 Lift the peel off panel up and back into the closed position 9 Close the top cover by lifting up the top cover support and close the top cover slowly Note Pull the label outward removing slack after closing the top cover Fig 21 Complete label installation for peel off mode Rolle...

Page 20: ...over Fig 22 Pull the lever to open the cover 3 Lift and hold the top cover while pushing down and sliding the cover support arm backwards to release 4 Use a screwdriver to remove 6 screws on the lower inner cover Fig 23 Remove 6 screws from lower inner cover Lower Cover Screws Top Cover Screws Top Cover Support Flute Lower Cover Lower Inner Cover Front Panel ...

Page 21: ...n the main board 7 Use both thumbs to hold the lower cover and index fingers to lift up the top cover open levers to separate the lower inner cover and the lower cover 8 Thread the cable through the bezel Connect the cutter module cable to the 4 pin socket on printer PCB Fig 24 Cutter module installation Fig 25 Cutter module cable arrangement PCB 4 pin Socket Cutter Cable Cutter Lower Inner Cover ...

Page 22: ...acing the top cover support arm back into the flute and push it forward then close the top cover slowly 3 7 1 Loading Media in Cutter Mode 1 Insert media spindle into a roll 2 Open the printer top 3 Install a media roll onto the roll mount 4 Thread the media printing side face up through the guides platen and cutter module outlet 5 Lead the media through the cutter front opening 6 Adjust the media...

Page 23: ...r Guide Platen Cutter Fig 27 Media installation in cutter mode 7 Close the top cover by lifting upward to the maximum open position then close slowly Fig 28 Complete media installation in cutter mode Top Cover Top Cover Support Arm ...

Page 24: ... send additional commands to the printer Using this convenient tool you can explore the printer status and settings and troubleshoot the printer Note This utility works with printer firmware V6 00 and later versions 3 8 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Comman...

Page 25: ...tivate the printer dump mode Configuration Page Print printer configuration RTC Setup Synchronize printer Real Time Clock with PC Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Reset Printer Reboot the printer Print Test Page Print a test page Ignore AUTO BAS Ignore the downloaded AUTO BAS program Ethernet Setup Setup the IP address subnet mask gatewa...

Page 26: ... card on main board M5 Model Option M5 PLUS Model SD Card 4 Close the memory card cover Recommended SD card specification SD V 1 0 V 1 1 SD V 2 0 SDHC 128MB 256MB 512MB 1GB 4GB class 6 Supported DOS FAT file system Folders stored on the SD card should be in the 8 3 filename format Approved SD card manufacturer SanDisk Transcend Memory Card Cover Screw ...

Page 27: ...k mark sensor sensitivity should be calibrated at the following conditions 1 A brand new printer 2 Change label stock 3 Printer initialization Please follow the steps below to calibrate the ribbon and gap black mark sensor 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED becomes red and blinking Any red will do during the 5 blinks It will...

Page 28: ...2 Hold on the button then turn on the power switch 3 Release the button when LED becomes amber and blinking Any amber will do during the 5 blinks The LED color will be changed in the following order Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green 4 It calibrates the sensor and measures the label length and prints internal settings then enter the...

Page 29: ...age Country code Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor sensitivity Numbers of download files Total available memory space Note 1 The physical flash memory for RoHS compliant version is 2MB Flash and 2MB DRAM M5 Model 8MB SDRAM M5 PLUS Model 2 System occupies 960 KB in Flash memory so total flash memory space for user downloading is 1088 KB 3 Sy...

Page 30: ...s as following The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Fig 30 Dump mode printout Note Turn the printer power OFF and back ON to resume normal printing ASCII Data Hex decimal data related to left column of ASCII data ...

Page 31: ...the following Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green Printer configuration will be restore to defaults as below after initialization Parameter Default setting Speed 203DPI 127 mm sec 5 ips 300DPI 76 mm sec 3 ips Density 8 Label Width 4 101 6 mm Label Height 4 101 6 mm Sensor Type Gap sensor Gap Setting 0 12 3 0 mm Print Direction 0 Refe...

Page 32: ...h 2 Hold on the button then turn on the power switch 3 Release the button when LED turns red amber after 5 green amber blinks Any red amber will do during the 5 blinks The LED color will be changed in the following Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green 4 6 Skip PAL application program PAL programming language allows user to download an...

Page 33: ... of following material to clean the printer Cotton swab Head cleaner pen Lint free cloth Vacuum Blower brush 100 ethanol 2 The cleaning process is described as following Printer Part Method Interval 1 Always turn off the printer before cleaning the print head 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surf...

Page 34: ...talling a new ribbon 6 Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance 6 1 LED Status This section lists the common problems that...

Page 35: ... to resume for printing 2 Printer setting is not correct Initialize the printer by instructions in Power on Utility or Diagnostic Tool Note Printer status can be easily shown on the Diagnostic Tool For more information about the Diagnostic Tool please refer to the instruction in the software CD disk 6 2 Print Quality Problem Possible Cause Recovery Procedure Check if interface cable is well connec...

Page 36: ...abel size exactly as installed paper in the labeling software or program Paper Jam Labels may be stuck inside the printer mechanism near the sensor area Remove the stuck label Top cover is not closed properly Close the top cover completely and make sure the right side and left side levers are latched properly Check if supply is loaded correctly Reload the supply Ribbon and media are incompatible C...

Page 37: ... printer is paused Amber This illuminates that the system is clearing data from printer Red Solid This illuminates printer head open cutter error Red Flash This illuminates a printing error such as head open paper empty paper jam ribbon empty or memory error etc 7 2 Button Operation Feed Press the button when the LED is green It feeds the label to the beginning of the next label Pause Press the fe...

Page 38: ... information about GAP and BLINE command please refer to programming manual Gap Black Mark Sensor Calibratio Label Length Measurement Self Test and enter Dump Mode 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED becomes amber and blinking Any amber will do during the 5 blinks The LED color will be changed as following order Amber red 5 b...

Page 39: ...rn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED turns green amber after 5 green blinks Any green amber will do during the 5 blinks The LED color will be changed as following Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor 1 Turn o...

Page 40: ...tton and then turn on power 3 Release the FEED button when LED becomes solid green The LED color will be changed as following Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green 4 Printer will be interrupted to run the AUTO BAS program ...

Page 41: ...Document 120522 Rev A 38 Revise History Date Content Editor 9 19 08 Pre Production Release J Nolan ...

Page 42: ...e Headquarters Manufacturing Service 803 Camarillo Springs Road Suite D 5033 Sirona Drive Suite 800 Camarillo CA 93012 Charlotte NC 28273 TEL 800 215 9192 TEL 800 476 2120 FAX 805 484 5282 FAX 704 525 6104 Web site www AMTDatasouth com ...