AMX AMXUSBLAN, Operation/Reference Manual

Troubleshooting

15

AMXUSBLAN

Troubleshooting

Overview

If, after having installed the latest AMXUSBLAN driver and connecting the panel to the PC via USB, 
you do not see the green USB icon in your Windows Taskbar, there will be no communication to the 
panel. This is typically due to issues relating to the installation of the driver.

If after following the instructions in this guide, you cannot communicate with the target touch panel, 
verify that the correct version of the AMXUSBLAN driver has been installed on your PC:

Verify The Version of the AMXUSBLAN Driver

On the PC that AMXUSBLAN was installed on:

1.

Go to 

Start > Settings > Control Panel > System

 to open the 

System Properties

 dialog.

2.

Open the 

Hardware

 tab and select 

Device Manager

 to open the 

Device Manager

 dialog.

3.

Click the plus-sign next to 

Network Adapters

 to expand the view. You should see an entry named 

"

AMX USB LAN LINK #3"

 in the list of 

Network Adapters

.

4.

Double-click on 

AMX USB LAN LINK #3

 to open the 

Properties

 dialog for this driver.

5.

Open the 

Driver

 tab and check the 

Driver Version

.

It should read: 

2.2.1.5

.

If any other version is indicated (for example 

1.0.0.0

), you’ll need to manually update the driver in order 

to use AMXUSBLAN on this PC.

Manually Install the AMXUSBLAN Driver

To manually install the AMXUSBLAN driver:

1.

Click 

Update Driver

 to open the 

Hardware Update Wizard

 dialog. 

If you are prompted to use Windows Update to search for this software, select 

No

.

2.

Click 

Next

 to proceed to the next dialog in the Wizard.

3.

Select 

Install From a List or Specific Location (Advanced)

, and click 

Next

 to proceed.

4.

Select the 

Don’t search, I will choose the driver to install

 option, and click 

Next

 to proceed.

5.

Click 

Browse

 to locate and select the directory containing AMXUSBLAN driver version 2.2.1.5.

By default, the driver is located within the following directory:

C:\ Program Files\AMX\USBLAN

6.

Select the USBLAN driver from the list of 

Network Adapters

.

The correct file name is:

AMX-axblan-axfilt-10s-0002-02-01-05.inf

7.

Click 

Next

 to install the driver.

8.

Click 

Finish

 to exit the 

Hardware Update Wizard

.