AMX CSG-500 Operation/Reference Manual Download

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Telephone System Configuration

CSG SIP Communications Gateway Operation/Reference Guide

Creating a Voice Menu

Use the following procedure as a guide to creating a voice menu.

On the

Voice Menu

page, click

New

to create a new voice menu.

Specify a

Name

and an

Extension

. The extension will be the direct dial to the voice menu.

Specify the

Steps

of your voice menu using the welcome menu example and step descriptions as guides.

Select the

Dial Other Extensions

check box if you want to give a user the ability to break out of the

menu selections and dial an extension within your system.

Specify the

Keypress Event

actions for digits 0-9 as well as *, #, t, and i. The options available for a

Keypress Event are:



None -

The associated key is not enabled.



Goto Menu

- Pressing a key with this option will send the caller to a specified menu.



Goto Extension

Pressing a key with this option will send the caller to a specified extension.



Goto Queue -

Pressing a key with this option will send the caller to the specified queue.



Operator -

This option will send the caller to the designated operator.



Hangup

- Pressing a key with this option will terminate the call.



Congestion -

Pressing a key with this option will play a busy signal.



Both the

key and

key should be used for specific actions. The action associated with the

key

should be the desired action if a user response has timed-out. The action associated with the

key

should be the desired action if a user

makes an invalid entry.

Once you have constructed your voice menu, click

Save

. You can then click

Apply Changes

to add the

voice menu to your current configuration.

Add New Step Options (Cont.)

Set Language

This option gives you the ability to set the language for voice prompts in
your voice menu. This option is especially useful if you want to begin with
the default language, and then give the option of setting a different language
for the rest of the menu. For example, voice prompts will begin in English,
but if a user is given a choice, and presses 2 for Spanish, all further voice
menu prompts will be in Spanish (provided that language module is loaded).

Goto Directory

The

Goto Directory

option sends a caller to the system phone directory.

This gives the user the chance to select a user name from the directory if the
extension is unknown.

Dial a Number via
Trunk

This option allows you to specify an external number to dial, including the
trunk that should be used for the call.

User Event

This option gives you the ability to send an arbitrary event to the manager
interface, with an optional body representing additional arguments. Specify
the eventname in the User Event field. If necessary, specify additional
arguments in the Body field.

Hangup

The Hangup option terminates the call.

Custom App

This option allows you to specify a CSG application, along with the
application’s corresponding parameters, which is not already listed in the

Add new Step

drop-down menu (

e.g.

‘NoOp(hello world)’ to echo “hello

world” on the CSG CLI).

Note:

The

Custom App

option is only visible when

Advanced Options

are

enabled under the

Options

menu item. This option should only be

configured by experienced CSG administrators.

The Dial Other Extensions option is important. This option allows an inbound caller to
break out of the listed Keypress Events and dial another extension. A malicious
person may be able to hack through your CSG implementation to find an outside dial
tone and use it for fraud. Any extensions that are known to the public should be
completely handled by the Keypress Events; callers should not be allowed to dial
other extensions. Sticking to this policy protects your CSG system from being
compromised.