AMX CSG-500 Operation/Reference Manual Download

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Telephone System Configuration

CSG SIP Communications Gateway Operation/Reference Guide

The rules you need to create are dependent on your needs. If you are configuring your system for a business,
for example, you’ll probably want to set up rules for business hours, off hours, weekend hours, etc. In any
case, you should also create a calling rule which utilizes the time interval and uses a catch all pattern to route
any calls that don’t fit the other rules you’ve created. This will insure that you don’t miss any calls.
Once you have completed the definition of each incoming calling rule, click

Update.

Click

Apply Changes

the upper right corner of the page to make your changes immediately available. Each rule you create will be
listed on the

Incoming Calling Rules

page, organized by trunk. From the main page you can either

Edit

Delete

the rule.

New Time Interval Page Options

Pattern

The Pattern field gives you the ability to use basic pattern
matching to differentiate calls and route them accordingly. For
instance, if a number begins with _9256, and is followed by 7 or
more digits, that would define a call within the state of Alabama. If
a call began with _9 followed by 7 digits, it would be a local call
that probably doesn’t require a long distance charge. Instead of
adding a rule for every extension or phone number you call,
specify the pattern in this rule similar to the example. All patterns
begin with the underscore “_” character. There are special
characters which can be used in patterns:
•

- Any digit from 0-9

•

- Any digit from 1-9

•

N -

Any digit from 2-9

•

[1,2,3,6-9]

- Any digit within the brackets, in this instance 1, 2, 3,

6, 7, 8, 9.

•

- The period is the wildcard which will match anything

remaining. For example, _9011. matches anything starting with
9011.

•

- The exclamation point is a wildcard which causes the

matching process to complete as soon as it can determine that
no other matches are possible.

Note:

If you have selected an analog trunk, this field will be

grayed and populate with an s. This is not a pattern, but an
indication that the analog phone should proceed to the
destination.

Destination

Select the

Destination

for the incoming call. You can choose to

send the call to to either a voice menu, a specific extension,
voicemail box, ring group, the operator, or even hang up the call.
• The

Local Extension by DID

destination setting allows you to

route the incoming call to a local extension based on the DID
(Direct Inward Dialing) number that is sent to you by your
telecommunications provider. Upon selecting

Local Extension

by DID

, you will notice the

Local Extension by DID Pattern

option appear. This option gives you the ability to remove a
specified number of digits from the front of the DID number
string before routing the call to a local extension.

Note:

The

Local Extension by DID

destination setting is not

applicable for analog trunks.