Appendix C: Troubleshooting
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MVP-5200i Modero® ViewPoint® Touch Panel with Intercom - Instruction Manual
Appendix C: Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a
Modero touch panel.
Panel Doesn’t Respond To Touches
Symptom:
The device either does not respond to touches on the touch screen or does not register the touch as being in the correct
area of the screen.
If the screen is off:
The device may be in Standby Mode. Press and hold the display screen to wake up the panel.
The device may be in Shutdown Mode. Press and hold the top and bottom of the navigation wheel until the device turns on.
The device battery may be drained. Place the device into a Table Charging Station or a Wall Charging Station, or connect it
to its included power source to recharge the battery.
If the screen is on:
The protective laminate coating may still be on the LCD. Verify that the coating on the LCD is removed before beginning any
calibration process. The protective cover makes calibration difficult because the device cannot calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
The previous calibration may be off. Reset the device calibration, as explained in the
Calibrate Page
section on page 65.
Battery Will Not Hold Or Take A Charge
Symptom:
The battery will not hold or take a charge and shows no indication of charging, either on the bargraphs or in the Battery
Setup page.
To keep the battery from being damaged from operating at too low a level, the firmware places it into a protected state.
The panel must have the latest firmware. If it doesn’t, the firmware can be found at
www.amx.com
Dealers/Tech Center > Firmware
Files.> Modero
.
1.
Load the firmware into the panel, using NetLinx Studio.
2.
After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot). The panel will now show the
current firmware version within the Setup > Panel Information page.
3.
Connect the power supply to the panel. You will see 2 warning messages on the display.
The first one warns that the battery is low and must be charged.
The second warning tells you that the battery is in a protected mode.
4.
Wait a few minutes and then check the
Battery Settings
page on the device to see any charging activity on the bar graphs. (For
more information, refer to the
Power Management Page
section on page 50.)
The "Sensor" device in the Online Tree tab below the MVP panel should show v1.24 or higher after the upgrade, as shown in
FIG. 90:
MVP-5200i Isn’t Appearing In The Online Tree Tab
1.
Verify that the System number is the same on both the NetLinx Project Navigator window and the System Settings page on the
device.
2.
Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section of the
System
Settings
page.
MVP Can’t Obtain a DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few minutes to provide the address.
1.
Verify that the AP is configured to match the MVP panel Network Name (SSID) field, Encryption, Default Key, and Current Key
string.
2.
In NetLinx Studio, select
Diagnostics > Network Address
and verify the System number.
3.
If the
IP Address
field is still empty, give the device a few minutes to negotiate a DHCP Address and try again.
My WEP Doesn’t Seem To Be Working
WEP will not work unless the same default key is set on both the panel and the Access Point (AP).
For example, if the access point was set to default WEP key 4 (which was 01:02:03:04:05), the Modero’s Default WEP key 4 must be
set to 01:02:03:04:05.
FIG. 90
"Sensor" device in the Online Tree tab
