10 Troubleshooting
42
B40IB006EN-D
6. Communication errors with the control software
7. No / Unknown Instrument present (E98)
8. No / Unknown module present (E99)
10.4 Technical Support
If you need technical support, please contact the lo-
cal service organization of your diffractometer man-
ufacturer or Anton Paar GmbH in Graz, Austria.
Contact details of Anton Paar GmbH:
Anton Paar GmbH
Anton-Paar-Strasse 20
A-8054 Graz
AUSTRIA / Europe
Tel: +43 316 257-0
Fax: +43 316 257-257
E-mail: info@anton-paar.com
Web: www.anton-paar.com
cause
action
bad
RS 232 con-
nection
check RS 232 cable (null
modem required) and con-
nectors
wrong settings in
diffractometer
software
check settings for
COM
port
,
baud rate
,
string for-
mat
and
device address
conflicting set-
tings
in
CCU 1000 and
diffractometer
software
contact your diffractome-
ter manufacturer or Anton
Paar GmbH
cause
action
Cables between
chamber and
CCU not prop-
erly connected
Check connections
between chamber and
CCU.
cause
action
High-Power mod-
ule not installed
correctly
Make sure the High-Power
module seats correctly (no
gap on the side or inserted
crookedly).
If not, contact your diffrac-
tometer manufacturer or
Anton Paar GmbH.
High-Power mod-
ule not installed
Check if the High-Power
module is installed. If not,
contact your diffractometer
manufacturer or Anton Paar
GmbH.