HEBT-3V BUN TOASTER
13
P/N 1011314 Rev. D 05/16
McDonald’s
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Control Display flashes
Err 5
continuously. Buns
not toasting properly.
The A Platen temperature has not
reached the setpoint temperature
within 20 minutes.
Allow the unit to warm up for 30 minutes and then
recheck. If the Control Display still flashes
Err 5
,
contact your maintenance person or Authorized
Service Agency for service.
Failed A Platen Thermocouple.
Contact your maintenance person or Authorized
Service Agency for service.
Failed Control Board
Control Display flashes
Err14
continuously.
Buns not toasting prop-
erly.
The B Platen temperature has not
reached the setpoint temperature
within 20 minutes.
Allow the unit to warm up for 30 minutes and then
recheck. If the Control Display still reads
Err 14
,
contact your maintenance person or Authorized
Service Agency for service.
Failed Rear Platen Thermocouple.
Contact your maintenance person or Authorized
Service Agency for service.
Failed Control Board.
Control Display flashes
Err 9
continuously.
Control Compartment ambient tem-
perature is above 150
°
F (66
°
C)
Verify side vents on toaster are unblocked and not
near other heating appliances. If problem persists,
contact your maintenance person or Authorized
Service Agency for service.
Failed Cooling Fan.
Failed Control Board
Control Display Flashes
Err 19
continuously.
Buns Burn.
Failed A Platen Solid State Relay.
Contact your maintenance person or Authorized
Service Agency for service.
Failed Control Board.
Failed A Platen Thermocouple.
Control Display flashes
Err 18
continuously.
Buns Burn.
Failed B Platen Solid State Relay.
Contact your maintenance person or Authorized
Service Agency for service.
Failed Control Board.
Failed B Platen Thermocouple.
Control Display flashes
Err 13
continuously.
Buns not toasting prop-
erly.
Loose A Platen Thermocouple con-
nection on Control Board or the
Front Platen Thermocouple is open.
Re-secure the A Platen Thermocouple to the
Control Board. If the Control Display still reads
Er
13
, check the front Thermocouple for continuity.
Contact your maintenance person or Authorized
Service Agency for service.
Failed Control Board.
Control Display flashes
Err 11
continuously.
Buns not toasting prop-
erly.
Loose B Platen Thermocouple con-
nection on Control Board or the
Rear Platen thermocouple is open.
Re-secure the B Platen Thermocouple connection
to the Control Board. If the Control Display still
reads
Er 11
, check the Rear Thermocouple for
continuity. Contact your maintenance person or
Authorized Service Agency for service.
Failed Control Board.
Control Display flashes
Err 12
continuously.
Buns not toasting prop-
erly.
Shorted A Platen Thermocouple to
ground.
Disconnect and re-secure the A Platen
Thermocouple connection to the Control Board.
If the Control Display still reads
Er 12
, check
the Rear Thermocouple for continuity. Contact
your maintenance person or Authorized Service
Agency for service.
Failed Control Board
Control Display Flashes
Err 10
continuously.
Buns not toasting.
Shorted B Platen Thermocouple to
ground.
Re-secure the B Platen Thermocouple connection
to the Control Board. If the Control Display still
reads
Er 10
, check the Rear Thermocouple for
continuity. Contact your maintenance person or
Authorized Service Agency for service.
Failed Control Board.
