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Contactless troubleshooting guide
Note:
It is highly recommended you always contact your IT support or Point of Sale Vendor for basic
troubleshooting.
The EFTPOS terminal is not responding when a customer taps their contactless card.
Ensure that there is one or more lights illuminated at the top of the ANZ terminal screen. Check that the
card presented is a Visa or MasterCard contactless card. If the terminal is still not responding, you can
choose to process the Transaction normally by swiping or inserting the customer’s card through the
terminal. If the problem persists, please contact ANZ Merchant Services on 1800 039 025.
One or more lights on the ANZ contactless terminal does not light up when processing a contactless
card Transaction.
Please ensure that all the connections and cables are plugged in correctly. Please reboot the terminal by
pressing the <FUNC> button, followed by <8>, <7>, <ENTER>, <ENTER> on your EFTPOS terminal. If the
terminal is still not displaying any lights, please contact ANZ Merchant Services on 1800 039 025.
Contactless card presented reverted to swipe or insert option.
Please follow the terminal instructions as not all contactless cards are processed in the same way. If you
have further questions regarding this matter please contact ANZ Merchant Services on 1800 039 025.
Some contactless card Transactions require a PIN or Signature whilst others don’t.
This is normal card behaviour due to varying contactless limits on cards and the ANZ terminal. Always
follow terminal instructions when processing contactless Transactions.
Why are some cards not accepted by the ANZ contactless Reader?
Not all cards are contactless enabled. Please ensure that the card presented is contactless enabled by
checking that it is branded with either Visa payWave, MasterCard paypass™ or Amex ExpressPay.
Why isn’t contactless enabled for functions that the normal ANZ terminal can process?
The ANZ contactless reader cannot process pre-authorisation, tipping and Customer Preferred Currency
Transactions. ANZ contactless processing is designed for the quick and convenient purchase of smaller
ticket items as such does not support functionalities that require longer processing times.
